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Managing information technology : what managers need to know

저자 : Martin, E. Wainright(Edley Wainright)

발행사항 : New York: Macmillan, c1991

발행연도 : 1991

작성언어 : 영어

주제어 : Management information systems ,MANAGING ,INFORMATION ,TECHNOLOGY

DDC : 658.4/038 판사항(20)

자료형태 : 도서

발행국(도시) : New York(State)

서명/저자사항 : Managing information technology: what managers need to know / E. Wainright Martin ... [et al.]

형태사항 : xxii, 664 p.: ill. (some col.); 27 cm.

일반주기명 : Includes bibliographical references and index.

소장기관 :

  • 국립중앙도서관
  • 상명대학교 천안학술정보관
  • 한국과학기술원(KAIST) 학술문화관

서지정보 열기
    원문보기 복사/대출신청 내보내기 내책장담기 한글로보기
  • 목차
    • CONTENTS
    • Preface = xix
    • Contents = ⅶ
    • PART 1 INFORMATION TECHNOLOGY IN ORGANIZATIONS = 1
    • 1 The Changing Impact of Information technology = 2
    • Scope of the Text = 3
    • The Growing Impact of Information Technology = 3
    • Product Development and Manufacturing = 4
    • Branch Bank Revenue Generation = 4
    • "Just-In-Time" Inventory Management = 4
    • Retail Order Entry and Inventory = 4
    • Cash Management = 5
    • Telecommunications = 5
    • Market Analysis = 5
    • Exchanging Data with Suppliers = 5
    • Impressions of Information technology = 6
    • The Tradition of Information systems = 7
    • Sole Source Position = 7
    • Mission of Improving Efficiency = 8
    • Professional Orientation = 8
    • The Information Systems Organization and Culture = 8
    • Forces of Change = 9
    • Microcomputer Technology = 9
    • Commercial Software = 9
    • Growing Computer Competency and Expectations = 9
    • Divestiture and Deregulation of telecommunications = 9
    • Business Cost Pressures = 10
    • Compuetitive Turbulence = 10
    • Business Decentralization = 10
    • Managing Information in the 1990s = 10
    • Individuals and technology = 11
    • Objectives and Organization of the text = 12
    • Review Questions = 13
    • Discussion Questions = 13
    • References = 14
    • 2 Applications of Information technology = 15
    • The Information Triangle = 16
    • Extension of the framework = 18
    • Strategic Information Systems = 18
    • Office Automation = 19
    • Factory Automation / Computer-Integrated Manufacturing / Robotics = 19
    • Artificial Intelligence / Expert Systems = 19
    • Telecommunications / Distributed Systems = 19
    • Critical Concepts = 20
    • Batch Processing versus On-line Processing = 20
    • Functional Information Systems = 21
    • Vertical Integration of Systems = 21
    • Value of Information = 22
    • Transaction Processing Systems = 22
    • Payroll System = 23
    • Order Entry System = 23
    • Decision Support Systems = 24
    • Group Decision Support Systems = 25
    • Executive Information Systems = 26
    • Office Automation = 27
    • Work Stations and Word Processing = 27
    • Integrated Office Systems = 29
    • Electronic Mail = 30
    • Future Developments = 31
    • Factory Automation = 31
    • Engineering Systems = 32
    • Manufacturing Administration = 32
    • Factory Operations = 32
    • Robotics = 33
    • Artificial Intelligence = 33
    • Expert Systems = 34
    • Obtaining an Expert System = 35
    • Examples of Expert Systems = 35
    • Telecommunications and Distributed Systems = 36
    • Laptop Computers for Sales Forces = 36
    • Accounting Consolidation = 37
    • Pitfalls in Applying Information technology = 38
    • Review Questions = 39
    • Discussion Questions = 40
    • References = 41
    • Case Study 2 : Midsouth Chamber of Commerce = 42
    • 3 Strategic Uses of Information Technology = 54
    • What Are Strategic Information Systems? = 55
    • Information Intensity = 55
    • SISs and Competitive Advantage = 56
    • Characteristics of SISs = 57
    • Why So Much Interest in SIS today? = 58
    • Information Sharing-A Central Philosophy = 59
    • Examples of Strategic Applications = 59
    • Industry Impacts = 60
    • Competitive Impacts = 61
    • The potential Hazards of Using Information technology Strategically = 63
    • Summary of SIS Applications = 64
    • Telemarketing and Customer Support = 64
    • Interorganizational Systems = 67
    • Electronic data Interchange = 67
    • How To Identify and justify Opportunities for an SIS = 70
    • The Need for Champions = 71
    • Justifying SISs = 71
    • Summary = 72
    • Review Questions = 73
    • Discussion Questions = 73
    • References = 74
    • Case Study 3 : General Motors Corporation : The Buick EPIC Project = 76
    • PART 2 INFORMATION TECHNOLOGY = 89
    • 4 Computer Systems = 91
    • Evolution of Computer Systems = 92
    • First Generation of Computers = 92
    • Second generation of Computers = 93
    • Third Generation of Computers = 93
    • Fourth Generation of Computers = 94
    • The Development of Minicomputers = 94
    • Basic Components of Computer Systems = 95
    • Underlying Structure = 95
    • Input / Output = 95
    • Computer Memory = 97
    • Arithmetic / Logical Unit = 100
    • Computer Files = 100
    • Control Unit = 103
    • The Stored-Program Concept = 103
    • Types of Computer Systems = 105
    • Microcomputers = 105
    • Minicomputers = 107
    • Superminicomputers = 107
    • Mainframe Computers = 108
    • Minisupercomputers = 109
    • Supercomputers = 109
    • The Information Systems Industry = 110
    • Extensions to the Basic Model = 113
    • Communications Within the Computer System = 113
    • A Hierarchy of Storage Devices = 115
    • Configurations = 116
    • Mainframes of the Near Future = 117
    • Summary = 118
    • Review Questions = 118
    • Discussion Questions = 119
    • References = 120
    • Case Study 4 : Pizza Delight, Inc. : Using Videodisk for a Training Program = 121
    • 5 Computer Software = 144
    • Evolution of Computer Software = 144
    • First-and Second-Generation Languages = 144
    • Third-and Fourth-Generation Languages = 146
    • Operating Systems and Support Software = 147
    • Key Types of Software in the 1990s = 147
    • Two Kinds of Software = 147
    • The Operating System = 148
    • Other Support Software = 152
    • Applications Software = 154
    • Third-Generation Languages = 155
    • Fourth-Generation Languages = 164
    • Database Management Systems = 169
    • User-Friendly Packages = 174
    • CASE Tools = 178
    • The Changing Nature of Software = 180
    • More Hardwiring of Software and more Microcode = 180
    • More Sophisticated Software Tools for Computer Professionals = 180
    • More Complexity of Hardware / Software Arrangements = 180
    • Less Concern with Machine Efficiency = 181
    • More Purchased Applications = 181
    • More user Development = 181
    • More Use of User-Friendly Packages and microcomputers = 181
    • The Software Component of the Information Systems Industry = 181
    • Summary = 183
    • Review Questions = 183
    • Discussion Questions = 184
    • References = 185
    • Case Study 5 : Halsted, Inc. = 186
    • 6 telecommunications and Networking = 195
    • The Need for Networking = 196
    • Sharing of resources = 196
    • Sharing of Data = 196
    • Distributed Data Processing = 197
    • Enhanced Communications = 197
    • An Overview of Telecommunications and Networking = 197
    • Key Elements of Telecommunications and Networking = 198
    • Analog and Digital Signals = 198
    • Speed of Transmission = 200
    • Types of Transmission Lines = 201
    • Transmission Media = 201
    • Topology of Networks = 205
    • Types of Networks = 207
    • Network Protocols = 215
    • The Exploding Role of Telecommunications and Networking = 219
    • On-line Operations = 219
    • Connectivity = 219
    • Marketing = 220
    • Electronic Data Interchange = 220
    • The Telecommunications industry = 221
    • Summary = 223
    • Review Questions = 224
    • Discussion Questions = 224
    • References = 225
    • CAse Study 6 : Pacific Financial Services, Inc. = 226
    • 7 Basic Systems Concepts = 237
    • The Systems View = 238
    • What Is a System? = 238
    • Function Before Form in Systems = 238
    • Scope of Systems = 239
    • An Organizational Framework for Systems = 240
    • The Human Element in Information Systems = 240
    • The Structure of Systems = 243
    • Logical and Physical Systems = 245
    • The System of Systems = 245
    • System Boundaries = 248
    • system Structure Principles = 249
    • The Systems Design Effort = 249
    • Describing Information Processing Systems = 251
    • The Importance of Systems Analysis = 251
    • Basic Model of an Information System = 252
    • Information System Description Notations = 254
    • Describing Data = 263
    • Controls in Information Systems = 265
    • Backup = 265
    • Standards = 266
    • Edit Rules = 266
    • Security = 267
    • EDP Auditing = 268
    • System Testing = 268
    • Control Calculations = 268
    • Summary = 269
    • Review Questions = 269
    • Discussion Questions = 270
    • References = 270
    • Case Study 7 : Midsouth University Business Placement Office : Part I = 271
    • PART 3 ACQUIRING APPLICATION SYSTEMS = 293
    • 8 Application Systems Development : The Traditional Approach = 295
    • The Systems Development Life Cycle Method = 296
    • Feasibility Analysis = 297
    • Requirements Definition = 297
    • System Design = 298
    • Building and Testing the System = 298
    • Installing the System = 299
    • Operation and Maintenance = 300
    • Overview of the SDLC = 300
    • The Information systems Department Perspective = 301
    • Deciding What Systems to Develop = 201
    • Managing the Development Process = 301
    • Organizing the Project Team = 302
    • Technical Quality = 302
    • The Role of Documentation = 303
    • Struchured Development = 303
    • Computer-aided Software Engineering = 304
    • Role of the Systems Analyst = 305
    • The Manager's Role = 306
    • Justifying the System = 306
    • Defining Requirements = 309
    • Nurturing the Project Team = 310
    • Implementing the New System = 311
    • Some Keys to Success = 311
    • Accurate Requirements Definition = 311
    • Effective Communication = 312
    • Commitment to the Project = 313
    • Managing Change = 313
    • Manageable-Size Projects = 313
    • Strengths of the Life Cycle Approach = 314
    • Problems with the Life Cycle Approach = 314
    • Summary = 314
    • Review Questions = 315
    • Discussion Questions = 315
    • References = 316
    • Case Study 8 : Consolidated Life of America = 317
    • 9 Operations and Maintenance = 328
    • Maintenance = 329
    • Importance of Maintenance = 329
    • Difficulties with Maintenance = 330
    • The Problem of Aging systems = 331
    • Coping with Obsolete Systems = 331
    • Organizing for Maintenance = 333
    • Managing Maintenance = 334
    • Managing Operations = 335
    • Importance of Computer Operations = 335
    • Computer Operations Problems = 336
    • Data Center Operations = 337
    • Managing data Center Operations = 338
    • Organization of the Data Center = 339
    • Keys to Success in System Operations = 342
    • Impact on the Manager = 342
    • Rrview Questions = 343
    • Discussion Questions = 343
    • References = 343
    • Case Study 9 : The American Foods Company = 344
    • 10 Obtaining Application Systems : Alternative Approaches = 347
    • Prototyping = 347
    • A Prototyping Methodology = 348
    • Possible Uses of the Operational Prototype = 349
    • Requirements for Prototyping = 350
    • Advantages of Prototyping = 350
    • Limitations of Prototyping = 351
    • Use Within the SDLC = 351
    • Roles in Prototyping = 351
    • Summary of Prototyping = 352
    • Purchasing the Application System = 353
    • An Example : PC Accounting Packages = 353
    • Advantages of Purchasing Systems = 354
    • Disadvantages of Purchasing systems = 355
    • The Life Cycle Framework for Purchasing Software = 356
    • Process of Purchasing Software = 359
    • Purchasing Small Systems = 362
    • Roles in Purchasing an Application Package = 362
    • Contracting Out the Development = 363
    • Summary = 364
    • Review Questions = 364
    • Discussion Questions = 365
    • References = 365
    • Case Study 10 : Jefferson County School System = 366
    • 11 User Application Development = 376
    • Advantages to the Organization = 377
    • Potential Problems = 378
    • Managing End-User Computing = 379
    • Stages of Grouth of EUC = 379
    • Organizational Strategies for EUC = 380
    • The Information Center = 381
    • The Managed Free Economy Approach = 382
    • The IS Architecture Approach = 383
    • The Perspective of the Manager = 383
    • Advantages to the Manager = 384
    • Disadvantages to Managers = 384
    • Developing Your Own System = 385
    • Designing the System = 385
    • Sources of Support = 387
    • The Manager's Role = 387
    • Overview of Ways to Acquire Systems = 388
    • Organizational Perspective on How to Acquire Systems = 388
    • Individual Perspective on How to acquire Systems = 389
    • Roles of the User-Manager = 389
    • Summary = 390
    • Review Questions = 390
    • Discussion Questions = 391
    • References = 291
    • Case Study 11-1 : Midsouth University Business Placement Office : Part II, Development of the System = 392
    • Case Study 11-2 : Grandma Studor's Bakery, Inc. = 397
    • PART 4 THE MANAGEMENT SYSTEM FOR THE 1990s = 401
    • 12 The Information Technology Architecture = 403
    • Understanding an Architecture = 404
    • Definition of an Architecture = 404
    • Communicating the Architecture = 405
    • Scope of an Architecture = 408
    • Benefits of an Architecture = 408
    • Strategic Planning = 408
    • Communicating with Top Management = 409
    • Helping Vendors = 409
    • Providing a Unifying Concept = 409
    • Creating a Context for Decisions = 409
    • Achieving Information Integration and Decentralization = 409
    • Evaluating technology Options = 409
    • Meeting Expectations of Management = 410
    • Components of an Architecture = 410
    • The Values acrhitecture = 413
    • The Hardware Architecture = 415
    • The Data Architecture = 416
    • The Network Architecture = 417
    • The Applications Architecture = 419
    • The Management system Architecture = 420
    • Developing an Architecture = 421
    • Steps in Developing an Architecture = 422
    • Summary = 423
    • Review Questions = 423
    • Discussion Questions = 423
    • References = 424
    • Case Study 12 : Owens-Corning Fiberglas Corporation Information Systems Architecture = 425
    • 13 Planning for Information Technology = 439
    • Information technology Planning = 439
    • Planning = 439
    • Business Planning = 440
    • Planning in Information technology Organizations = 440
    • Increased Planning Emphasis = 441
    • Reasons for Planning = 441
    • Value of Formal IS Planning = 443
    • Prerequisites to IS Planning = 443
    • Information Technology Mission = 443
    • Goals of Information Technology Planning = 445
    • The Strategic Information Plan = 446
    • The Strategic Information Planning Process = 447
    • Tools for Strategic Information Planning = 448
    • Commercial Planning Systems = 453
    • Tools for Identifying an Information Technology Strategy = 343
    • The Long-term and Short-term IS Plan = 460
    • Information technology Long-term Plan = 460
    • Information technology Short-term Plan = 461
    • Guidelines for Effective Planning = 462
    • Roles in Planning = 462
    • Role of the User-Manager = 462
    • Role of the IS Professional = 463
    • Summary = 463
    • Review Questions = 464
    • Discussion Questions = 464
    • References = 465
    • Case Study 13-1 : Indiannapolis Symphony Orchestra = 466
    • Case Study 13-2 : Gillette Long-range MIS Planning = 482
    • 14 Managing Organizational Data = 500
    • The Data Resource = 500
    • Why Manage Data? = 500
    • Resistance to Managing the Data Resource = 502
    • The Persistence of Data = 502
    • The Data Pyramid = 502
    • The Goal of Data Resource Management = 503
    • The Need for Data Standards = 505
    • Typical Organizational Databases = 507
    • Personal Databases = 507
    • Functional Area Databases = 508
    • Organization-Wide Databases = 509
    • Organizational Arrangements for Managing Data = 512
    • Plan = 512
    • Source = 512
    • Acquire and Maintain = 513
    • Define / Describe = 513
    • Organize and Make Accessible = 513
    • Control quality and Integrity = 514
    • Protect and Secure = 514
    • Account for Use = 514
    • Recover / Restore and Upgrade = 514
    • Determine Retention and Dispose = 515
    • Train and Consult for Effective Use = 515
    • Managing Document and Textual Data = 515
    • Public Databases = 516
    • The Ownership of Data = 517
    • Data Administration = 519
    • Methods and Tools for Managing Data = 520
    • Data Planning and Modeling = 520
    • Database Management Systems = 523
    • Data Dictionary / Directory = 525
    • Summary = 526
    • Review Questions = 526
    • Discussion Questions = 527
    • References = 527
    • Case Study 14 : Indiana State Board of Health = 528
    • 15 Business Management of Information Systems = 543
    • The IS Management System = 543
    • What Effects Do IS Management trands Have on You? = 544
    • The Evolution of IS Management = 544
    • The Role and Structure of the IS Organization = 545
    • What Does the Organization Expect from Is? = 546
    • The Role of the IS Organization = 546
    • Who is in Charge of information technology? = 547
    • The Role of the Chief Information Officer = 547
    • Major Concerns of the CIO = 548
    • General Management Leadership for Information Technology = 549
    • Managerial Roles in the IS Organization = 549
    • Structure of the IS Organization = 551
    • Classic IS = 552
    • Functional IS = 552
    • Service IS = 555
    • Distributed IS = 555
    • The Advantages and Disadvantages of Distributed IS Management = 555
    • The IS Subsidiary = 557
    • Outsourcing IS Operations and Management = 557
    • Financial Management of IS Servies = 558
    • The IS Budget = 559
    • Accounting and Charging for Information technology = 559
    • Evaluating Your IS Organization = 561
    • Measures of IS Success = 561
    • User Safisfaction Measures = 561
    • Are Your Systems Secure? = 562
    • Evaluating contractors and Vendors = 563
    • Managing Global systems = 564
    • Careers in IS Management = 565
    • Summary = 567
    • Review Questions = 567
    • Ciscussion Questions = 568
    • References = 569
    • Case Study 15 : Crown Life Insurance Company = 570
    • 16 Responsibilities of the Manager = 582
    • Dealing with Information systems Politics = 583
    • The Political View of Organizations = 583
    • Building Power and Influence = 584
    • How Information systems Are Political = 585
    • Resistance tactics = 585
    • Dealing with the Politics of Systems Development = 586
    • The IS Organization as a Political Actor = 587
    • Obtaining the systems Resources That You Need = 588
    • The Hazards of Being Political = 589
    • Managing system Implementation = 589
    • Impact on Workers = 590
    • Attitudes Toward Change = 591
    • The Lewin / schein Change Model = 592
    • The Innovation Adoption Perspective = 593
    • Other Thoughts on Implementation = 595
    • Managing an IS Unit = 596
    • When an IS Unit Reports to You = 596
    • When You Become an IS Manager = 597
    • Managing Your Own Small IS Organization = 598
    • Building Your Small IS Unit = 600
    • Sources of Hep = 602
    • Overview of the Manager's Responsibilities = 603
    • Acquiring New Systems = 603
    • Managing Data = 603
    • Managing Information Politics = 603
    • Obtaining the Business Advatage = 603
    • Partnering with IS = 604
    • Managing an IS Unit = 604
    • Champion = 604
    • Keys to Success = 604
    • Beview Questions = 605
    • Discussion Questions = 605
    • References = 606
    • Case Study 16-1 : Midsouth University Business Placement Office : Part Ⅲ, Management of the Computer System = 607
    • Case Study 16-2 : Harnett & Service, Inc. = 613
    • PART 5 INFORMATION TECHNOLOGY IN THE 1990s = 617
    • 17 The Future of Information technology in Organizations = 618
    • Changing Technologies = 619
    • Hardware Developments = 619
    • Network Developments = 622
    • Software Developments = 622
    • Database Developments = 623
    • Applications of Technology Developments = 624
    • Science = 624
    • Medicine = 624
    • Manufacturing = 625
    • Office Work = 625
    • The Information-Based Firm = 625
    • Impacts of New technology = 627
    • Information Technology Leadership = 628
    • Imformation systems Professionals = 628
    • Functional Professionals = 629
    • Other Workers = 629
    • The Nature of Work = 629
    • Society = 630
    • New Responsibilities for the Manager = 631
    • Barriers to Fruitful Applications = 632
    • Lack of Standards = 632
    • Human Resistance to Change = 632
    • Financial Justification of Major Advances = 633
    • Data Issues = 633
    • Lack of Top Management Understanding = 633
    • Managing Technological Change = 633
    • Conclusion = 634
    • Discussion Questions = 635
    • References = 635
    • Additional Readings = 636
    • Glossary = 637
    • Index = 653