RISS 처음 방문이세요?

RISS 처음 방문이세요?

닫기

RISS 처음 방문이세요?

전국 대학의 학술자원을 이용할 수 있는
대국민 서비스,
RISS에 오신것을 환영합니다.

RISS란?

RISS 개요

RISS(Research Information Sharing Service)는 전국 대학이 생산하고 보유하며 구독하는 학술자원을 공동으로 이용할 수 있도록 개방된 대국민 서비스입니다.

우리의 목표

RISS는 다음과 같은 목표를 가지고 서비스를 운영하고 있습니다.

  • - 국가학술연구정보 공유 시스템 구축을 통한 국가적 연구 경쟁력 강화
  • - 인적자원의 개발을 통한 차세대 산업동력 제고

RISS 자료

RISS에서는 다음과 같은 자료를 이용할 수 있습니다.

  • 2,291,160학위논문

  • 1,038,190음성논문

  • 6,304,375국내학술논문

  • 62,608,654해외학술논문

  • 184,584학술지

  • 12,523,772단행본

  • 167,166연구보고서 등

주제별 최신 인기논문

RISS에서는 '주제별 최신 인기논문'을 검색할 수 있습니다.

주제별 최신 인기논문

내추천논문

MYRISS > 내추천논문에서 키워드와 학술지를 등록하여 알림서비스를 받아 볼 수 있습니다.

관심서비스

RISS 이용권한

RISS 이용권한
비용 구분 서비스 구분 개인로그인 기관로그인 소셜로그인 무로그인
무료 학위/학술논문 이용가능 이용가능 이용가능 이용가능
해외전자자료 이용가능

※ 신분, 소속기관 IP에 따라 이용

이용가능 이용불가 이용불가
구독 비구독
24시간 이용 시간대별 이용
유료 국내학술논문 이용가능

※ 자료제공 업체페이지 로그인 후 이용

이용가능

※ 소속기관 구독자료 무료

이용가능

※ 자료제공 업체페이지 로그인 후 이용

이용가능

※ 자료제공 업체페이지 로그인 후 이용

문헌복사/도서대출 이용가능 이용불가 이용불가 이용불가
해외자료신청 이용가능 이용불가 이용불가 이용불가

내 추천논문 이용방법

MYRISS > 내추천논문에서 확인 가능합니다.

내 관심논문등록-MyRISS> 내 추천논문> 내 자료 추천 알림 설정

MyRISS내 추천논문내 자료 추천 알림 설정

1. 관심키워드

자주 쓰는 검색 키워드를 등록하여 최신 학위논문 및 국내학술논문을 확인 할 수 있습니다.

  • 1) 관심 키워드 등록
    내 관심논문등록-관심 키워드 등록
  • 2) 최신 학위논문 국내학술논문 확인
    최신 학위논문 국내 학술논문

2. 관심 학술지

자주 이용하는 학술지를 등록하여 최신 학술논문을 확인 할 수 있습니다.

  • 1) 내 관심논문관심학술지 등록

    내 관심논문등록-관심학술지 등록

    TIP : 최대 5개까지 등록, 30일까지 저장가능

  • 2) 최신 학술논문 확인
    내 관심논문등록-최신학술논문확인

즐겨 찾는 해외 DB를 등록할 수 있습니다.

자주 이용하는 학술지를 등록하여 최신 학술논문을 확인 할 수 있습니다.

해외내관심DB등록

RISS 자료 유형별 이용방법

RISS 자료 유형별 이용방법
자료유형명 안내
학위논문 학위취득을 위하여 제출된 석•박사 학위논문
학술논문 학술지에 투고된 논문
학술지 연구자의 학술논문을 게재한 잡지
단행본 한 권 한 권이 단독으로 간행되는 서적
연구보고서 연구결과를 보고하기 위해 제출하는 문서

1. 학위논문 : 원문보기 무료 이용

원문을 제공하지 않는 경우 복사신청

RISS 자료 유형별 이용방법-학위논문 RISS 자료 유형별 이용방법-학위논문

2. 국내 학술논문

무료, 유료, 기관내무료 이용

  • 1)   무료
    RISS 자료 유형별 이용방법-국내 학술논문(무료)
  • 2)   유료
    RISS 자료 유형별 이용방법-국내 학술논문(유료)
  • 3)   기관내 무료
    RISS 자료 유형별 이용방법-국내 학술논문(기관 내 무료)

3. 해외 학술논문

유료국내복사, 유료해외논문 구매대행, 무료국내복사 이용

  • - 국내 소장 있는 경우 : 복사/대출을 통한 유료이용

    - 국내소장이 없는 경우 : 복사/대출을 통한 해외논문 구매대행을 통한 유료이용

    RISS 자료 유형별 이용방법-해외 학술논문
  • - 외국 학술지 지원센터 소장 자료 : 복사서비스 무료 이용

    RISS 자료 유형별 이용방법-해외 학술논문

4. 학술지

권호정보를 통한 학술논문 확인 후 복사/대출 유료 이용

RISS 자료 유형별 이용방법-학술지 RISS 자료 유형별 이용방법-학술지

5. 단행본

복사/대출을 통한 유료 이용

RISS 자료 유형별 이용방법-단행본

6. 연구보고서

검색 후 연구보고서를 제공하는 페이지에서 무료 이용

RISS 자료 유형별 이용방법-연구보고서

복사/대출 이용방법

이용방법

소속기관 이용자

RISS 가입 → 도서관 담당자 승인 → 복사/대출신청 → 자료수령 → 비용지불

일반 이용자

RISS 가입 → 복사신청 및 결제 → 자료수령

국내자료신청

복사/대출 이용방법-국내자료신청
구분 소속기관이용자 일반이용자
복사 대출 복사
신청자료 학술지, 단행본 , 학위논문 단행본 학술지, 단행본 , 학위논문
발송방법 기관전송, 일반우편, 등기우편, 택배, 팩스 택배 등기우편, 택배
평균소요일수 1일~6일 2일~5일 2일~6일
신청비용 기본료 + 장당복사비 1건당 5,340원 기본료 4,670원부터
지불방법 후불 후불 선불
수령지 소속도서관 수령지 직접 기재
수령형태 인쇄물 실물도서 인쇄물
비고 선불 신청 가능 대출참여기관 이용자만 가능  

해외자료신청

복사/대출 이용방법-해외자료신청
구분 소속기관이용자 일반이용자
NII

일본대학소장자료

CALIS

중국대학소장자료

EDDS

해외논문구매대행

EDDS

해외논문구매대행

신청자료 학술지, 단행본 학술지, 단행본 , 학위논문 학술지, 단행본 , 학위논문
발송방법 Air-mail, EMS 기관전송 E-mail 직접전송
평균소요일수 7일~13일이상 3일~10일이상 3일~15일이상 3일~15일이상
신청비용 우편료(실비) + 장당복사비 기본료 + 장당복사비 기본료 6,000원~ 143,000원 기본료 6,000원~ 143,000원
지불방법 후불 후불 후불 선불
수령지 소속도서관 E-mail 직접전송
수령형태 인쇄물 파일 (pdf, tiff 등)
비고 NII참여기관 이용자만 가능 CALIS 참여기관 이용자만 가능 사서대행으로 신청  

해외전자정보 복사신청

해외전자정보 서비스에서 자료 검색 후 상세서지에서 복사신청

복사신청
복사신청

해외전자자료 이용방법

RISS 이용권한
이용자 구분 접속 방법 패키지 구독 여부 이용 방법
소속기관 이용자
(학교 소속)
① 교내 접속
② RISS 로그인
구독하는 경우 24시간 이용
구독하지 않는 경우 오후 4시부터 익일 오전 9시까지 이용

(*ASC, BSC 2종 오후 5시부터 / Onju, LAWnB 2종 오후 6시부터 익일 오전 9시까지 이용)

*예외* 구독 필수 DB

ScienceDirect, Wiley Online Library, JCR, O’Reilly Higher Education, PQDT Global

일반 이용자
(그 외)
① RISS 로그인 학술연구자 신분*

(대학생, 대학원생, 교수, 대학직원, 대학사서, 연구원)


* My RISS > 내정보 수정 > 소속기관/ 신분 등록 가능
- 24시간 무료 DB(23개 패키지) 이용 가능
- 시간대별(16시~09시) 무료 DB(17개 패키지) 이용 가능
학술연구자 신분이 아닌 경우
(일반회원, 공무원, 교사, 고등학생)
PAO, arXiv, CiNii, DOAJ, OAIster, Persée 이용 가능

※ 해외 이용자 및 소셜 로그인 한 경우 검색만 가능하며 원문열람은 제공되지 않습니다.

자료유형 안내

  • 소속기관이 구독하는 경우 : 24시간 무료로 로그인 후 원문보기 이용 가능
  • 소속기관이 구독하지 않을 경우 : 시간대별 무료로 서비스로 이용 가능
  • 소속기관이 없는 일반이용자 : OA(Open Access) 자료 이용 가능
자료유형
구분 내용
Academic Journals 연구자의 학술논문을 게재한 잡지
EBOOKs 한 권씩 단독으로 간행되는 서적
Dissertations 학위취득을 위하여 제출된 석•박사 학위논문
Conference materials 학회에서 발행되는 학술 회의자료
Reviews 비평 및 평론
Reports 과제 및 기록물

1. Academic Journals : 연구자의 학술논문을 게재한 잡지로 권한에 따라 원문보기 이용 가능

로그인 전

[로그인 전]

로그인 후

[로그인 후]

2. EBOOKs : 전자책으로 출판사에서 인쇄페이지와 이용범위를 제한할 수 있음

ebook

3. Dissertations

DDOD(소속기관 등록), PQDT Global(구독기관)에 한하여 석, 박사 학위논문을 제공

DDOD

4. Conference Materials

학회에서 발행되는 학술 회의자료로 원문 확인 후 저장 및 인쇄 가능

Conference Materials

5. Reviews

비평 및 평론자료로 원문 확인 후 저장 및 인쇄 가능

Reviews

6. Reports : 과제 및 기록물

OA(Open Access) 자료 이용 시 일반이용자 이용가능

Reports

등재정보 안내

등재정보
등재구분 내용
SCI 미국 클래리베이트 애널리틱스(Clarivate Analytics)가 구축한 국제학술논문 데이터베이스로(Science Citation Index) 과학기술분야에 높게 평가된 학술지에 기재된 논문
SCIE SCI확장판 (Science Citation Index Expanded)
SSCI 사회과학논문 인용색인(Social Science Citation Index)
A&HCI 예술 및 인문과학 논문 인용색인(Arts and Humanities Citation Index)
ESCI 기본 요건을 갖추었으나 피인용 영향도가 충분하지 않아 SCIE, SSCI, A&HCI에 아직 등재되지 않은 학술지
SCOPUS 엘스비어(Elsevier)출판사에서 제공하는 데이터베이스로 인용정보를 제공
KCI 한국연구재단에서 운영하는 인용 색인 및 데이터 베이스
닫기
검색

상세검색

상세검색

추가
닫기

Principles of information systems : a managerial approach

저자 : Stair, Ralph M

발행사항 : Danvers, Mass : Boyd & Fraser Publ., 1996

발행연도 : 1996

작성언어 : 영어

주제어 : Management information systems

DDC : 658.4/038 판사항(20)

자료형태 : 도서

발행국(도시) : Massachusetts

서명/저자사항 : Principles of information systems : a managerial approach / Ralph M. Stair.

판사항 : 2nd ed

형태사항 : xxix, 656 p.; 26 cm.

일반주기명 : Includes bibliographical references and index.

소장기관 :

  • 경상국립대학교 도서관
  • 계명대학교 동산도서관
  • 국립중앙도서관
  • 대전과학기술대학교
  • 동신대학교 중앙도서관
  • 명지대학교 인문캠퍼스 도서관
  • 명지대학교 자연캠퍼스 도서관
  • 서울대학교 경영학도서관
  • 성공회대학교 도서관
  • 우석대학교 중앙도서관
  • 울산대학교 도서관
  • 전남대학교 중앙도서관
  • 전북대학교 중앙도서관
  • 한세대학교 도서관
  • 호남대학교 도서관
  • 소장기관 전체보기

서지정보 열기
    원문보기 복사/대출신청 내보내기 내책장담기 한글로보기
  • 목차
    • CONTENTS
    • PART Ⅰ An Overview
    • CHAPTER 1 An Introduction to Information Systems = 2
    • INFORMATION CONCEPTS = 5
    • Data vs. Information = 5
    • The Characteristics of Valuable Information = 7
    • The Value of Information = 8
    • WHAT IS A SYSTEM? = 8
    • System Components and Concepts = 9
    • Classifying Systems = 11
    • Simple vs. complex = 11
    • Open vs. closed = 11
    • Stable vs. dynamic = 11
    • Adaptive vs. nonadaptive = 11
    • Permanent vs. temporary = 12
    • Classifying organizations by system type = 12
    • System Performance and Standards = 13
    • System Variables and Parameters = 13
    • MODELING A SYSTEM = 14
    • Narrative Models = 15
    • Physical Models = 15
    • Schematic Models = 15
    • Mathematical Models = 15
    • WHAT IS AN INFORMATION SYSTEM? = 16
    • Input = 16
    • Processing = 16
    • Output = 17
    • Feedback = 17
    • Manual and Computerized Information Systems = 17
    • WHAT IS A COMPUTER-BASED INFORMATION SYSTEM? = 18
    • The Evolution of Computer-Based Information Systems = 21
    • Transaction Processing Systems = 22
    • Management Information Systems = 23
    • Decision Support Systems = 23
    • Artificial Intelligence and Expert Systems = 24
    • WHY STUDY INFORMATION SYSTEMS? = 24
    • Computer and Information Systems Literacy = 25
    • Benefits and Uses of Information Systems = 25
    • Information Systems in the Functional Areas of Business = 26
    • Information Systems in Industry = 28
    • Information Systems Careers = 28
    • CHAPTER 2 Information Systems in Organizations = 36
    • ORGANIZATIONS AND INFORMATION SYSTEMS = 39
    • Reengineering, Process Redesign, and Continuous Improvement = 42
    • Organization Structure = 43
    • Traditional organization structure = 43
    • Project organization structure = 44
    • Team organization structure = 45
    • Multidimensional organization structure = 45
    • Organization Culture and Change = 46
    • DECISION MAKING AND PROBLEM SOLVING = 50
    • Decision Making as a Component of Problem Solving = 50
    • Programmed vs. Nonprogrammed Decisions = 52
    • The Degree of Risk = 53
    • Optimization, Satisficing, and Heuristic Approaches = 54
    • Problem-Solving Factors = 54
    • Decision objectives = 55
    • Increased alternatives = 55
    • Competition = 55
    • Creativity = 55
    • Social and political actions = 56
    • International aspects = 56
    • Technology = 57
    • Time compression = 57
    • INFORMATION SYSTEMS IN PERSPECTIVE = 57
    • Transaction Processing Systems = 58
    • Management Information Systems = 60
    • Decision Support Systems = 60
    • A Comparison of MIS and DSS = 61
    • Expert Systems = 61
    • Telecommunications Systems = 63
    • The Amount of Information and Support = 63
    • STRATEGIC USE OF INFORMATION SYSTEMS = 64
    • Critical Success Factors = 64
    • Productivity = 65
    • Continuous Improvement = 65
    • Competitive Advantage = 66
    • MANAGING INFORMATION SYSTEMS = 67
    • PART Ⅱ Information Technology Concepts
    • CHAPTER 3 Hardware : Input, Processing, and Output Devices = 76
    • COMPUTER SYSTEMS : INTEGRATING THE POWER OF TECHNOLOGY = 78
    • Computer System Components = 80
    • The Execution of an Instruction = 81
    • PROCESSING AND MEMORY : POWER, SPEED, AND CAPACITY = 81
    • CPU Characteristics : Speed vs. Cost, Control, and Complexity = 82
    • Machine cycle time = 82
    • Clock speed = 82
    • Wordlength and bus line width = 82
    • Physical characteristics of the CPU = 84
    • Complex and reduced instruction set computing = 84
    • Memory : Capacity vs. Cost, Control, and Complexity = 85
    • Storage capacity = 86
    • Types of memory = 86
    • Multiprocessing = 87
    • Parallel processing = 87
    • Centralized, decentralized, and distributed processing = 88
    • SECONDARY STORAGE = 89
    • Access Method, Capacity, and Portability vs. Cost, Control, and Complexity = 90
    • Access methods : sequential and direct = 92
    • Magnetic media : tapes and disks = 92
    • Optical disks = 93
    • Storage alternatives = 94
    • INPUT AND OUTPUT DEVICES : THE GATEWAY TO COMPUTER SYSTEMS = 95
    • Speed and Functionality vs. Cost, Control, and Complexity = 95
    • The nature of data = 96
    • Data entry and input = 96
    • Source data automation = 96
    • Input Devices = 98
    • Personal computer input devices = 98
    • Terminals = 99
    • Scanning devices = 99
    • Magnetic ink character recognition(MICR) devices = 99
    • Optical data readers = 99
    • Point-of-sale(POS) devices = 100
    • Automatic teller machine(ATM) devices = 101
    • Output Devices = 101
    • Display monitors = 101
    • Printers and plotters = 102
    • Computer output microfilm(COM) devices = 103
    • Special-Purpose Input and Output Devices = 103
    • COMPUTER SYSTEM TYPES AND ARCHITECTURE = 103
    • Computer System Types = 104
    • Personal computers = 104
    • Workstations and minicomputers = 106
    • Mainframes and supercomputers = 106
    • Computer Systems Architecture and Upgrades : Responding to Change = 108
    • CHAPTER 4 Software : Programming, Systems, and Application Software = 114
    • AN OVERVIEW OF SOFTWARE = 117
    • PROGRAMMING LANGUAGES = 118
    • ANSI : Developing Program Language Standards = 119
    • The Evolution of Programming Languages = 119
    • Machine language : The first generation = 120
    • Assembly language : The second generation = 121
    • High-level languages : The third generation = 121
    • Fourth-generation languages = 123
    • Fifth-generation languages = 123
    • Characteristics of High-Level Programming Languages = 124
    • Traditional High-Level Programming Languages = 126
    • The BASIC programming language = 126
    • The FORTRAN programming language = 126
    • The COBOL programming language = 126
    • The Pascal programming language = 127
    • The RPG programming language = 127
    • The C programming language = 127
    • Object-oriented programming languages = 128
    • SYSTEMS SOFTWARE = 131
    • Language Translators and Utility Programs = 131
    • Operating Systems = 133
    • Common computer hardware functions = 133
    • Hardware independence = 134
    • Memory management = 134
    • Task management = 137
    • Providing a user interface = 137
    • Popular Operating Systems = 139
    • Multiple Virtual Storage/Enterprise Systems Architecture = 139
    • CP/M = 140
    • PC-DOS and MS-DOS = 140
    • OS/2 = 141
    • Windows 95 and Windows NT = 141
    • Apple Computer operating systems = 141
    • Unix = 142
    • APPLICATION SOFTWARE = 142
    • Customized Application Software = 143
    • Off-the-Shelf Application Software = 144
    • Combining Customized and Off-the-Shelf Application Software = 145
    • Support Provided by Application Software = 145
    • Software Issues and Trends = 147
    • CHAPTER 5 Organizing Data and Information = 154
    • DATA MANAGEMENT = 157
    • The Hierarchy of Data = 157
    • Data Entities, Attributes, and Keys = 157
    • The Traditional Approach to Data Management = 159
    • The Database Approach to Data Management = 162
    • ORGANIZING DATA IN A DATABASE = 167
    • Data Modeling and Entity-Relationship Diagrams = 167
    • Database Models = 168
    • Hierarchical or tree models = 168
    • Network models = 170
    • Relational models = 170
    • Data analysis and normalization = 172
    • A comparison of database models = 174
    • Database Characteristics = 175
    • DATABASE MANAGEMENT SYSTEMS = 175
    • Storage and Retrieval of Data = 177
    • Providing a User View = 178
    • Creation and Modification of the Database = 178
    • Manipulating Data and Generating Reports = 180
    • EMERGING DATABASE TRENDS = 181
    • Distributed Databases = 181
    • Object-Oriented Databases = 184
    • Image, Hypertext, and Hypermedia Databases = 185
    • MANAGING DATABASES = 186
    • Database Administration = 186
    • Database Use, Policies, and Security = 186
    • CHAPTER 6 Telecommunications : Media and Devices = 192
    • COMMUNICATIONS CONCEPTS = 195
    • AN OVERVIEW OF COMMUNICATIONS SYSTEMS = 196
    • CHARACTERISTICS OF TELECOMMUNICATIONS = 198
    • Types of Signals = 198
    • Transmission Capacities = 200
    • Transmission Modes = 201
    • TYPES OF COMMUNICATIONS MEDIA = 202
    • Physical Cables = 203
    • Twisted-pair wire cable = 203
    • Coaxial cable = 203
    • Fiber-optic cable = 204
    • Microwave and Satellite Transmission = 205
    • Other Transmission Options = 208
    • Radio transmission = 208
    • Cellular transmission = 208
    • Infrared transmission = 209
    • TELECOMMUNICATIONS DEVICES = 209
    • Modems = 209
    • Facsimile(Fax) Devices = 210
    • Multiplexers = 211
    • Communications Processors = 212
    • Encryption Devices = 212
    • TELECOMMUNICATIONS CARRIERS AND SERVICES = 214
    • Switched and Dedicated Lines = 214
    • Private Branch Exchange(PBX) = 214
    • WATS Service = 216
    • Phone and Dialing Services = 217
    • Integrated Services Digital Network(ISDN) Service = 218
    • TELECOMMUNICATIONS AND SYSTEMS INTEGRATION = 220
    • CHAPTER 7 Telecommunications : Networks and Applications = 226
    • COMMUNICATIONS SOFTWARE AND PROTOCOLS = 229
    • Communications Software = 229
    • Network Operating Systems = 230
    • Network Management Software = 230
    • Communications Protocols = 230
    • NETWORK CONCEPTS AND CONSIDERATIONS = 232
    • Network Topology = 232
    • Ring networks = 232
    • Bus networks = 232
    • Hierarchical networks = 232
    • Star networks = 232
    • Hybrid networks = 232
    • Classification of Networks = 234
    • Local area networks = 234
    • Regional and wide area networks = 236
    • International networks = 237
    • Coordinating Data Communications and Networks = 239
    • Data Transfer Modes = 239
    • Network Considerations = 240
    • TELECOMMUNICATIONS APPLICATIONS = 241
    • Personal Computer to Mainframe Links = 242
    • Voice Storage and Forwarding = 242
    • Electronic Mail = 242
    • Facsimile and Electronic Document Distribution = 243
    • Electronic Software Distribution and Metering = 245
    • Telecommuting = 245
    • Teleconferencing and Videoconferencing = 246
    • Workgroup Software = 246
    • Client/Server Systems = 247
    • Peer-to-Peer Networks = 249
    • Electronic Data Interchange = 249
    • Public Network Services = 250
    • Specialized and Regional Information Services = 251
    • The Internet : The Multinational Network = 251
    • The resources and applications of the Internet = 252
    • Using the Internet = 252
    • Management of the Internet = 256
    • Other Network Applications = 256
    • MANAGING COMMUNICATIONS AND NETWORK SYSTEMS = 257
    • Communications Audits = 257
    • Managing Multinational Communications = 258
    • The Benefits of Telecommunications and Networks = 258
    • Telecommunications and Organizational Change = 259
    • PART Ⅲ Business Information Systems
    • CHAPTER 8 Transaction Processing Systems = 266
    • AN OVERVIEW OF TRANSACTION PROCESSING SYSTEMS = 268
    • Transaction Processing Systems in Perspective = 269
    • Characteristics of a Transaction Processing System = 271
    • Transaction Processing Activities = 272
    • Data collection = 272
    • Data manipulation = 272
    • Data storage = 274
    • Document production = 274
    • Methods of Transaction Processing = 275
    • Objectives of a Transaction Processing System = 276
    • Transaction Processing for Competitive Advantage = 279
    • TRANSACTION PROCESSING APPLICATIONS = 280
    • Order Processing = 281
    • Invoicing = 282
    • Inventory Control = 282
    • Accounts Receivable = 285
    • Accounts Payable = 286
    • Purchasing = 288
    • Receiving = 288
    • Shipping = 289
    • Payroll = 289
    • General Ledger = 291
    • SPECIALIZED TRANSACTION PROCESSING SYSTEMS = 291
    • The Investment and Banking Industries = 293
    • The Airline Industry = 293
    • The Distribution Industry = 293
    • Retail Industry = 294
    • The Health Care Industry = 295
    • Power Management and Public Utilities = 297
    • CHAPTER 9 Management Information Systems = 302
    • AN OVERVIEW OF MANAGEMENT INFORMATION SYSTEMS = 305
    • Management Information Systems in Perspective = 305
    • Inputs to a Management Information System = 306
    • Outputs of a Management Information System = 307
    • Scheduled reports = 307
    • Demand reports = 307
    • Exception reports = 307
    • Developing effective reports = 309
    • Characteristics of a Management Information System = 309
    • Management Information Systems for Competitive Advantage = 310
    • The Functional Aspects of MIS = 311
    • A FINANCIAL MANAGEMENT INFORMATION SYSTEM = 313
    • Inputs to the Financial Management Information System = 314
    • Financial MIS Subsystems and Outputs = 314
    • Financial forecasting = 315
    • Profit/loss and cost systems = 315
    • Auditing = 315
    • Uses and management of funds = 316
    • A MANUFACTURING MANAGEMENT INFORMATION SYSTEM = 316
    • Inputs to the Manufacturing MIS = 317
    • Manufacturing MIS Subsystems and Outputs = 318
    • Design and engineering = 318
    • Master production scheduling = 319
    • Inventory control = 319
    • Just-in-time inventory and manufacturing = 320
    • Process control = 321
    • Quality control and testing = 321
    • A MARKETING MANAGEMENT INFORMATION SYSTEM = 322
    • Inputs to the Marketing MIS = 322
    • Marketing MIS Subsystems and Outputs = 323
    • Marketing research = 324
    • Product development = 324
    • Place planning = 324
    • Promotion and advertising = 326
    • Product pricing = 326
    • A HUMAN RESOURCE MIS = 328
    • Inputs to the Human Resource MIS = 328
    • Human Resource MIS Subsystems and Outputs = 329
    • Human resource planning = 330
    • Personnel selection and recruiting = 330
    • Training and skills inventory = 330
    • Scheduling and job placement = 331
    • Wage and salary administration = 331
    • OTHER MANAGEMENT INFORMATION SYSTEMS = 331
    • CHAPTER 10 Decision Support Systems = 336
    • AN OVERVIEW OF DECISION SUPPORT SYSTEMS = 338
    • Characteristics of a Decision Support System = 340
    • Capabilities of a Decision Support System = 342
    • Support for problem-solving phases = 342
    • Support for different decision frequencies = 342
    • Support for different problem structures = 343
    • Support for various decision-making levels = 344
    • The Integration of TPS, MIS, and DSS = 344
    • COMPONENTS OF A DECISION SUPPORT SYSTEM = 345
    • The Model Base = 347
    • Financial models = 347
    • Statistical analysis models = 347
    • Graphical models = 347
    • Project management models = 347
    • The Advantages and Disadvantages of Modeling = 347
    • The User Interface = 350
    • Communicating user requirements to the DSS : The action language = 350
    • Presenting results to the user : The presentation language = 350
    • THE GROUP DECISION SUPPORT SYSTEM = 351
    • Characteristics of a GDSS = 351
    • Components of a GDSS = 352
    • Groupware = 354
    • The dialogue manager = 354
    • Capabilities of a GDSS = 354
    • GDSS Alternatives = 355
    • The decision room alternative = 356
    • The local area decision network = 357
    • The teleconferencing alternative = 357
    • The wide area decision network = 357
    • THE EXECUTIVE SUPPORT SYSTEM = 357
    • Executive Support Systems in Perspective = 358
    • Characteristics of an Executive Support System = 358
    • Capabilities of an Executive Support System = 360
    • Support for defining an overall vision = 361
    • Support for strategic planning = 361
    • Support for strategic organizing and staffing = 361
    • Support for strategic control = 361
    • Support for crisis management = 361
    • DSS DEVELOPMENT = 362
    • An Overview of the DSS Development Process = 362
    • DSS APPLICATIONS = 363
    • CHAPTER 11 Artificial Intelligence and Expert Systems = 370
    • AN OVERVIEW OF ARTIFICIAL INTELLIGENCE = 372
    • Artificial Intelligence in Perspective = 373
    • The Nature of Intelligence = 373
    • The Difference Between Natural and Artificial Intelligence = 377
    • A Conceptual Model of Artificial Intelligence = 378
    • Expert systems = 378
    • Robotics = 378
    • Vision systems = 378
    • Natural language processing = 379
    • Learning systems = 379
    • Neural networks = 379
    • AN OVERVIEW OF EXPERT SYSTEMS = 379
    • Characteristics of an Expert System = 381
    • Capabilities of Expert Systems = 383
    • Decision-making support = 383
    • Strategic goal setting = 383
    • Planning = 384
    • Product design = 384
    • Quality control and monitoring = 384
    • Diagnosis = 384
    • When to Use Expert Systems = 384
    • COMPONENTS OF AN EXPERT SYSTEM = 385
    • The Knowledge Base = 385
    • Purpose of a knowledge base = 386
    • Assembling human experts = 386
    • The use of fuzzy logic = 386
    • The semantic network = 387
    • The use of rules = 387
    • The use of a frame = 388
    • The use of cases = 388
    • The Inference Engine = 388
    • Backward chaining = 389
    • Forward chaining = 389
    • A comparison of backward and forward chaining = 389
    • The Explanation Facility = 389
    • The Knowledge Acquisition Facility = 390
    • The User Interface = 390
    • EXPERT SYSTEMS DEVELOPMENT = 390
    • The Development Process = 392
    • Participants in Developing and Using Expert Systems = 392
    • The domain expert = 392
    • The knowledge engineer and knowledge users = 393
    • Expert System Development Tools and Techniques = 393
    • Expert system shells and products = 394
    • Advantages of Expert Systems Shells and Products = 395
    • Easy to develop and modify = 395
    • The use of satisficing = 395
    • The use of heuristics = 395
    • Development by knowledge engineers and end users = 395
    • Expert System Development Alternatives = 395
    • In-house development : develop from scratch = 396
    • In-house development : develop from a shell = 396
    • Off-the-shelf purchase : using existing packages = 396
    • APPLICATIONS OF EXPERT SYSTEMS AND ARTIFICIAL INTELLIGENCE = 396
    • Functional Applications of Expert Systems = 397
    • Accounting-related systems = 397
    • Capital resource planning = 398
    • Loan application analysis = 398
    • Financial management = 398
    • Manufacturing = 399
    • Strategic marketing applications = 399
    • Other Applications of Expert Systems = 399
    • Development of strategic objectives = 399
    • Information management and retrieval = 399
    • Integrating expert systems = 401
    • PART Ⅳ Systems Development
    • CHAPTER 12 Systems Development in Perspective = 408
    • AN OVERVIEW OF SYSTEMS DEVELOPMENT = 410
    • THE SYSTEMS DEVELOPMENT LIFE CYCLE = 411
    • Systems Investigation = 411
    • Systems Analysis = 412
    • Systems Design = 412
    • Systems Implementation = 412
    • Systems Maintenance and Review = 412
    • PARTICIPANTS IN SYSTEMS DEVELOPMENT = 413
    • INITIATING AND MANAGING SYSTEMS DEVELOPMENT = 415
    • Initiating Systems Development = 415
    • Information systems planning = 416
    • Developing a competitive advantage = 418
    • End-user systems development = 419
    • Factors Affecting Systems Development = 420
    • Managing change = 420
    • Potential problems for systems development = 422
    • Establishing Objectives for Systems Development = 423
    • Performance objectives = 423
    • Cost, control, and complexity objectives = 424
    • SYSTEMS DEVELOPMENT METHODOLOGIES = 425
    • Data Modeling = 426
    • Activity Modeling = 427
    • TOOLS AND TECHNIQUES FOR SYSTEMS DEVELOPMENT = 429
    • Computer-Aided Software Engineering = 429
    • Screen and Report Layout = 430
    • Screen layout = 430
    • Report layout = 430
    • Hierarchy Diagrams = 431
    • Flowcharts = 432
    • Decision Tables = 433
    • Project Management Tools = 433
    • Formal Systems Development = 435
    • Prototyping = 435
    • Prototyping and newer programming languages = 437
    • Operational and rapid prototyping = 438
    • Advantages and disadvantages of prototyping = 438
    • Outsourcing = 439
    • TRENDS THAT IMPACT SYSTEMS DEVELOPMENT = 440
    • Reengineering = 440
    • Flat Organization Structure = 442
    • Competing on Core Competencies = 442
    • Object-Oriented Systems Development = 442
    • CHAPTER 13 Systems Investigation, Analysis, and Design = 448
    • SYSTEMS INVESTIGATION = 450
    • Initiating Systems Investigation = 451
    • Participants in Systems Investigation = 451
    • Feasibility Analysis = 452
    • Selecting a Systems Development Methodology = 453
    • The Systems Investigation Report = 453
    • SYSTEMS ANALYSIS = 454
    • General Analysis Considerations = 454
    • Participants in Systems Analysis = 454
    • Data Collection = 455
    • Identifying sources of data = 455
    • Performing data collection = 455
    • Data Analysis = 456
    • Application flowcharts = 457
    • Grid charts = 457
    • CASE tools = 458
    • Requirements Analysis = 458
    • Asking directly = 458
    • Critical success factors = 459
    • The IS plan = 460
    • Joint application development = 460
    • Rapid application development = 460
    • Requirements analysis tools = 461
    • The Systems Analysis Report = 461
    • SYSTEMS DESIGN = 462
    • Logical and Physical Design = 462
    • The logical design = 462
    • The physical design = 464
    • Special Design Considerations = 464
    • The importance of sign-on procedures = 464
    • Interactive processing = 465
    • Elements of good interactive dialogue = 466
    • Preventing, detecting, and correcting errors = 467
    • Security, fraud, and the invasion of privacy = 467
    • The Importance of Vendor Support = 467
    • Generating Systems Design Alternatives = 468
    • Financial options = 468
    • Evaluating and Selecting a System Design = 471
    • The preliminary evaluation = 471
    • The final evaluation = 471
    • Evaluation Techniques = 471
    • Group consensus = 472
    • Cost/benefit analysis = 472
    • Benchmark tests = 472
    • Point evaluation = 472
    • Freezing Systems Design Specifications = 474
    • The Contract = 476
    • The Design Report = 476
    • CHAPTER 14 Systems Implementation, Maintenance, and Review = 482
    • SYSTEMS IMPLEMENTATION = 484
    • Acquiring Hardware from an Information Systems Vendor = 484
    • General computer manufacturers = 485
    • Small and personal computer manufacturers = 485
    • Peripheral equipment manufacturers = 485
    • Computer dealers and distributors = 485
    • Leasing companies = 486
    • Time-sharing companies = 486
    • Acquiring Software : Make or Buy = 486
    • Externally Developed Software = 486
    • Acquiring externally developed software = 486
    • In-House Developed Software = 487
    • In-house software development : Chief programmer teams = 487
    • In house software development : The programming life cycle = 488
    • Tools and Techniques for Software Development = 489
    • Structured design = 489
    • Structured programming = 491
    • Structured programming : The top-down approach = 493
    • Pseudocode = 494
    • CASE tools = 495
    • Cross-platform development = 495
    • Integrated development environments = 495
    • Structured walk-throughs = 496
    • Acquiring Database and Telecommunications Systems = 496
    • User Preparation = 497
    • IS Personnel : Hiring and Training = 499
    • Site Preparation = 499
    • Data Preparation = 499
    • Installation = 500
    • Testing = 500
    • Startup = 501
    • User Acceptance = 503
    • Charge Back Policies and Information Systems Budgets = 504
    • SYSTEMS MAINTENANCE = 504
    • Causes of Maintenance = 504
    • Types of Maintenance = 505
    • The Request for Maintenance Form = 505
    • Performing Maintenance = 505
    • The Financial Implications of Maintenance = 506
    • The Relationship Between Maintenance and Design = 507
    • SYSTEMS REVIEW = 508
    • Types of Review Procedures = 509
    • Factors to Consider During Systems Review = 510
    • The Hardware Review = 511
    • The Software Review = 511
    • The Database Review = 512
    • The Telecommunications Review = 512
    • The Personnel Review = 512
    • The Procedures Review = 513
    • System Performance Measurement = 513
    • PART Ⅴ Management of Business Information Systems
    • CHAPTER 15 Security, Privacy, and Ethical Issues in Information Systems = 520
    • COMPUTER WASTE AND MISTAKES = 523
    • Computer Waste = 524
    • Computer-Related Mistakes = 524
    • Preventing Computer-Related Waste and Mistakes = 525
    • COMPUTER CRIME = 527
    • The Computer as a Tool to Commit Crime = 527
    • The Computer as the Object of Crime = 529
    • Illegal access and use = 530
    • Data alteration and destruction = 532
    • Data and information theft = 533
    • Equipment theft = 533
    • Software piracy = 534
    • International computer crime = 534
    • Preventing Computer-Related Crime = 535
    • PRIVACY = 536
    • The Basic Right to Privacy = 536
    • Privacy Issues = 537
    • The Impact of Privacy Invasion = 539
    • Fairness in Information Use = 540
    • Federal Privacy Laws and Regulations = 541
    • The Privacy Act of 1974 = 541
    • Other federal privacy laws = 541
    • State Privacy Laws and Regulations = 543
    • Corporate Privacy Policies = 543
    • THE WORK ENVIRONMENT = 543
    • Health Concerns = 545
    • Avoiding Health and Environmental Problems = 546
    • ETHICAL ISSUES IN INFORMATION SYSTEMS = 548
    • Four Ethical Issues in Information Systems = 549
    • Privacy = 549
    • Accuracy = 549
    • Property = 549
    • Access = 549
    • Professional Associations and Ethical Codes of Conduct = 550
    • The DPMA code of ethics = 550
    • The ACM code of professional conduct = 551
    • CHAPTER 16 Information Resource Management = 556
    • INFORMATION RESOURCE MANAGEMENT IN PERSPECTIVE = 559
    • Aspects of Information Resource Management = 560
    • Organizing for Information Resource Management = 561
    • Operations = 561
    • Systems development = 562
    • Support = 562
    • Information service units = 563
    • The chief information officer = 564
    • INFORMATION AND TECHNOLOGY MANAGEMENT = 565
    • Service Orientation = 565
    • Systems Planning = 566
    • Error Minimization and Backup Procedures = 567
    • Disaster planning and recovery = 569
    • Hardware backup = 569
    • Software and database backup = 570
    • Telecommunications backup = 570
    • Personnel backup = 570
    • Systems Controls = 570
    • Input controls = 571
    • Processing controls = 571
    • Output controls = 571
    • Database controls = 571
    • Telecommunications controls = 572
    • Personnel controls = 572
    • The Information Systems Audit = 572
    • DISTRIBUTED MANAGEMENT = 573
    • Network and Database Administration = 574
    • Systems Integration = 575
    • Facilities Administration = 575
    • User Support = 576
    • FUNCTIONAL MANAGEMENT = 576
    • Systems Development = 578
    • The problem of aging software = 578
    • The hardware dilemma = 578
    • User Needs = 579
    • Project priorities and approaches = 579
    • Financial Management = 581
    • Personnel Management = 582
    • STRATEGIC MANAGEMENT = 583
    • Factors That Lead Firms to Seek Competitive Advantage = 583
    • Rivalry among existing competitors = 583
    • Threat of new entrants = 583
    • Threat of substitute products and services = 583
    • Bargaining power of buyers and suppliers = 584
    • Strategic Planning for Competitive Advantage = 584
    • Altering the industry structure = 584
    • Creating new products and services = 586
    • Improving existing product lines and services = 586
    • Examples of Companies Effectively Using Information Systems = 586
    • Toyota = 586
    • ABB Asea Brown Boveri = 588
    • United Parcel Service = 589
    • GLOSSARY = 595
    • REFERENCE NOTES = 626
    • SOURCES AND CREDITS = 630
    • INDEX = 633