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Management information systems : new approaches to organization and technology

저자 : Laudon, Kenneth C ,Laudon, Jane Price

발행사항 : Upper Saddle River, NJ : Prentice Hall, c1998

발행연도 : 1998

작성언어 : 영어

주제어 : Management information systems ,management information systems ,organization ,technology

DDC : 658.4/038 판사항(21)

자료형태 : 도서

발행국(도시) : New Jersey

서명/저자사항 : Management information systems : new approaches to organization and technology / Kenneth C. Laudon, Jane P. Laudon.

판사항 : 5th ed

형태사항 : 1 v. (various pagings) : col. ill.

일반주기명 : Includes bibliographical references and index.

소장기관 :

  • 국립중앙도서관
  • 단국대학교 퇴계기념도서관(중앙도서관)
  • 세종대학교 도서관
  • 순천향대학교 도서관
  • 우석대학교 중앙도서관
  • 울산대학교 도서관
  • 이화여자대학교 도서관
  • 한국개발연구원(KDI) 국제정책대학원 도서관
  • 한국과학기술원(KAIST) 문지캠퍼스 도서관
  • 소장기관 전체보기

서지정보 열기
    원문보기 복사/대출신청 내보내기 내책장담기 한글로보기
  • 목차
    • CONTENTS
    • PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS = 1
    • Chapter 1 Information Systems : Challenges and Opportunities = 2
    • Let the Internet Do the Walking = 2
    • 1.1 Why Information Systems? = 4
    • The Competitive Business Environment = 4
    • What Is an Information System? = 7
    • A Business Perspective on Information Systems = 9
    • Window on Technology : UPS Competes Globally with Information Technology = 10
    • 1.2 Contemporary Approaches to Information Systems = 13
    • Technical Approach = 13
    • Behavioral Approach = 14
    • Approach of This Text : Sociotechnical Systems = 14
    • 1.3 The New Role of Information Systems in Organizations = 15
    • The Widening Scope of Information Systems = 15
    • The Network Revolution and the Internet = 16
    • New Options for Organizational Design = 19
    • Window on Management : Mass Customization : The New Automation = 23
    • Window on Organization : The Internet, The New Electronic Marketplace = 24
    • The Changing Management Process = 25
    • 1.4 The Challenge of Information Systems : Key Management Issues = 26
    • Management Wrap-Up = 29
    • Summary = 29
    • Key Terms = 30
    • Review Questions = 30
    • Group Project = 30
    • Case Study : David Battles Goliath for the Power of Information on the Internet = 31
    • Case Study Questions = 32
    • References = 32
    • Chapter 2 The Strategic Role of Information Systems = 34
    • Scotia Capital Markets : Internet Competitive Edge = 34
    • 2.1 Key System Applications in the Organization = 37
    • Different Kinds of Systems = 37
    • Six Major Types of Systems = 39
    • Window on Technology : Hong Kong Airport Flies High with CAD = 43
    • Relationship of Systems to One Another : Integration = 48
    • 2.2 Information as a Strategic Resource = 49
    • What is a Strategic Information System? = 49
    • Changing Conceptions of Information and Information Systems = 49
    • 2.3 How Information Systems Can Be Used for Competitive Advantage = 50
    • Business Level Strategy and the Value Chain Model = 51
    • Window on Organizations : Striking it Rich with Datamining = 56
    • Firm Level Strategy and Information Technology = 59
    • Window on Management : Package Tracking on the Web : The Race Is On = 60
    • Industry Level Strategy and Information Systems : Competitive Forces and Network Economics = 61
    • Managing Strategic Transition = 63
    • What Managers Can Do = 65
    • Management Wrap-Up = 66
    • Summary = 66
    • Key Terms = 67
    • Review Questions = 67
    • Group Project = 68
    • Case Study : Procter & Gamble : Finding the Right Business Model = 68
    • Case Study Questions = 69
    • References = 69
    • Chapter 3 Information Systems, Organizations, and Business Processes = 72
    • Wired on the Web = 72
    • 3.1 The Relationship Between Organizations and Information Systems = 75
    • The Two-Way Relationship = 75
    • What Is an Organization? = 76
    • 3.2 Salient Features of Organizations = 78
    • Why Organizations Are So Much Alike : Common Features = 78
    • Why Organizations Are So Different : Unique Features = 80
    • Business Processes = 83
    • Window on Organizations : Backing Away from Technology = 86
    • Levels of Analysis = 87
    • 3.3 How Organizations Affect Information Systems = 89
    • Decisions About the Role of Information Systems = 90
    • Decisions About the Computer Package : Who Delivers Information Technology Services? = 90
    • Decisions About Why Information Systems Are Built = 92
    • 3.4 How Information Systems Affect Organizations = 93
    • Economic Theories = 95
    • Behavioral Theories = 97
    • Window on Management : Managing the Virtual Office = 101
    • How the Web Potentially Affects Organizations = 102
    • Organizational Resistance to Change = 102
    • Window on Technology : Paper Dies Hard on the Tokyo Stock Exchange = 104
    • Implications for the Design and Understanding of Information Systems = 104
    • Management Wrap-Up = 105
    • Summary = 106
    • Key Terms = 106
    • Review Questions = 106
    • Group Project = 107
    • Case Study : Greyhound Seeks Salvation in a Strategic Reservation System = 107
    • Case Study Questions = 110
    • References = 110
    • Chapter 4 Information, Management, and Decision Making = 114
    • Skandia Rethinks Its Future = 114
    • 4.1 What Managers Do = 117
    • Putting Management and Information Systems in Context = 117
    • Three Schools of Management = 118
    • The Technical-Rational Perspective = 119
    • The Behavioral Perspective = 119
    • The Cognitive Perspective and the Postmodern Era = 124
    • Window on Technology : Managers turn to the Internet = 128
    • 4.2 Introduction to Decision Making = 129
    • Levels of Decision Making = 129
    • Types of Decisions : Structured vs. Unstructured = 129
    • Types of Decisions and Types of Systems = 130
    • Stages of Decision Making = 130
    • 4.3 Individual Models of Decision Making = 132
    • The Rational Model = 132
    • Bounded Rationality and Satisficing = 133
    • "Muddling Through" = 133
    • Psychological Types and Frames of Reference = 134
    • 4.4 Organizational Models of Decision Making = 134
    • Bureaucratic Models = 135
    • Window on Organizations : How Do Juries Decide? = 136
    • Window on Management : Blockade by the Book = 138
    • Political Models of Organizational Choice = 138
    • "Garbage Can" Model = 139
    • 4.5 How Information Technology Has Changed the Management Process = 139
    • Traditional and Contemporary Management = 140
    • Implications for System Design = 141
    • Management Wrap-Up = 143
    • Summary = 143
    • Key Terms = 144
    • Review Questions = 144
    • Group Project = 144
    • Case Study : Fisher SpacePen's Management Time Warp = 145
    • Case Study Questions = 145
    • References = 146
    • Chapter 5 Ethical and Social Impact of Information Systems = 148
    • Software Policy Is Big Business = 148
    • 5.1 Understanding Ethical and Social Issues Related to Systems = 151
    • A Model for Thinking About Ethical, Social and Political Issues = 151
    • Five Moral Dimensions of the Information Age = 151
    • Key Technology Trends That Raise Ethical Issues = 153
    • 5.2 Ethics in an Information Society = 154
    • Basic Concepts : Responsibility, Accountability and Liability = 154
    • Ethical Analysis = 155
    • Candidate Ethical Principles = 155
    • Professional Codes of Conduct = 156
    • Some Real-World Ethical Dilemmas = 156
    • 5.3 The Moral Dimensions of Information Systems = 158
    • Information Rights : Privacy and Freedom in an Information Society = 158
    • Window on Technology : Are the Cookies Eating Your Privacy? = 160
    • Property Rights : Intellectual Property = 161
    • Window on Organizations : A Corporate Software Code of Ethics = 165
    • Accountability, Liability and Control = 166
    • Window on Organizations : Liability on the Internet = 168
    • System Quality : Data Quality and System Errors = 168
    • Quality of Life : Equity, Access, Boundaries = 170
    • Window on Management : The Internet for All? = 174
    • Management Actions : A Corporate code of Ethics = 176
    • Management Wrap-Up = 177
    • Summary = 177
    • Key Terms = 178
    • Review Questions = 178
    • Group Project = 178
    • Case Study : Fished Out with Computers = 179
    • Case Study Questions = 180
    • References = 180
    • Part One Case Study : Chrysler and GM : Organization, Technology and Business Processes in the U.S. Auto Industry = 182
    • Case Study Questions = 186
    • PART TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS = 189
    • Chapter 6 Computers and Information Processing = 190
    • The Chicago Mercantile Exchange Swaps Computers = 190
    • 6.1 What Is a Computer System? = 192
    • System Configuration = 192
    • Bits and Bytes : How Computers Represent Data = 193
    • Time and Size in the Computer World = 194
    • 6.2 The Central Processing Unit and Primary Storage = 197
    • Primary Storage = 197
    • Types of Semiconductor Memory = 198
    • The Arithmetic - Logic Unit and Control Unit = 199
    • 6.3 The Evolution of Computer Hardware = 200
    • Generations of Computer Hardware = 200
    • What is a Microprocessor?
    • What is a Chip? = 201
    • 6.4 Categories of Computers = 203
    • Mainframes, Minis and PCs = 203
    • Downsizing and Cooperative Processing = 203
    • PCs and Workstations = 204
    • Supercomputers and Parallel Processing = 204
    • Window on Technology : Parallel Processing Goes Commercial = 205
    • 6.5 Secondary Storage = 206
    • Magnetic Disk = 206
    • Optical Desk = 209
    • Magnetic Tape = 210
    • 6.6 Input and Output Devices = 210
    • Input Devices = 211
    • Window on Organizations : La Caixa Bank Pioneers Touch-Screen Kiosks = 212
    • Batch and On-Line Input and Processing = 213
    • Output Services = 214
    • 6.7 Information Technology Trends = 215
    • Multimedia = 216
    • Network Computers = 217
    • Superchips and Fifth-Generation Computers = 218
    • Window on Management : Network Computers : A New Management Option = 219
    • Management Wrap-Up = 221
    • Summary = 221
    • Key Terms = 222
    • Review Questions = 223
    • Group Project = 223
    • Case Study : Storage and Strategy = 224
    • Case Study Questions = 224
    • References = 225
    • Chapter 7 Information System Software = 226
    • Software Overcomes Australia's Tyranny of Distance = 226
    • 7.1 What Is Software? = 229
    • Software Programs = 229
    • Major Types of Software = 229
    • 7.2 System Software = 229
    • Functions of the Operation System = 230
    • Multiprogramming, Virtual Storage, Time Sharing, and Multiprocessing = 231
    • Language Translation and Utility Software = 233
    • Graphical User Interfaces = 233
    • PC Operating Systems = 235
    • Selecting a PC Operating System = 237
    • 7.3 Application Software = 238
    • Generations of Programming Languages = 238
    • Popular Programming Languages = 240
    • Fourth-Generation Languages = 242
    • Window on Management : Mapping Solutions with Geographic Information Systems = 245
    • 7.4 New Software Tools and Approaches = 249
    • Object-Oriented Programming = 249
    • Window on Technology : Power Short-Circuits in Object-Oriented Development = 251
    • Java and the Software Revolution = 252
    • Window on Organizations : Europe is Banking on Java = 255
    • Management Wrap-Up = 256
    • Summary = 256
    • Key Terms = 257
    • Review Questions = 257
    • Group Project = 257
    • Case Study : The Year 2000 Problem = 258
    • Case Study Questions = 259
    • References = 260
    • Chapter 8 Managing Data Resources = 262
    • A Land Title System That Makes A Difference = 262
    • 8.1 Organizing Data in a Traditional File Environment = 265
    • File Organization Terms and Concepts = 265
    • Accessing Records from Computer Files = 266
    • Problem with the Traditional File Environment = 268
    • 8.2 A Modern Database Environment = 271
    • Database Management Systems = 271
    • Logical and Physical Views of Data = 274
    • Advantages of Database Management Systems = 275
    • 8.3 Designing Databases = 275
    • Hierarchical Data Model = 276
    • Network Data Model = 276
    • Relational Data Model = 277
    • Advantages and Disadvantages of the Three Database Models = 278
    • Creating a Database = 279
    • 8.4 Database Trends = 281
    • Distributed Processing and Distributed Databases = 281
    • Object-Oriented and Hypermedia Databases = 282
    • Window on Technology : Air France Files with Object Technology = 285
    • Multidimensional Data Analysis = 285
    • Data Warehousing = 286
    • 8.5 Management Requirements for Database Systems = 288
    • Window on Management : The EPA Cleans Up Its Own Mess Through the Internet = 289
    • Data Administration = 289
    • Data Planning and Modeling Methodology = 290
    • Database Technology and Management = 290
    • Window on Organizations : Linking Databases to the Web : A New Threat to Privacy? = 291
    • Users = 292
    • Management Wrap-Up = 292
    • Summary = 292
    • Key Terms = 293
    • Review Questions = 293
    • Group Project = 294
    • Case Study : Glaxo's Data Warehouse Prescription = 294
    • References = 295
    • Chapter 9 Telecommunications = 298
    • Smith-Kline Beecham's Global Knowledge Network = 298
    • 9.1 The Telecommunications Revolution = 300
    • The Marriage of Computers and Communications = 301
    • The Information Superhighway = 301
    • 9.2 Components and Functions of a Telecommunications System = 302
    • Telecommunications System Components = 302
    • Types of Signals : Analog and Digital = 304
    • Types of Communication Channels = 304
    • Characteristics of Communications Channels = 310
    • Communications Processors = 311
    • Telecommunications Software = 311
    • 9.3 Types of Telecommunications Networks = 312
    • Network Topologies = 312
    • Private Branch Exchanges and Local-Area Networks = 314
    • Wide-Area Networks = 316
    • Value-Added Networks = 317
    • 9.4 How Organizations Use Telecommunications for Competitive Advantage = 318
    • Window on Organizations : Capespan's Global Network Delivers Fresh Produce = 319
    • Facilitating Applications = 320
    • Window on Management : Monitoring Employees on Networks : Unethical or Good Business? = 321
    • Window on Technology : Videoconferencing on the Internet = 323
    • Electronic Data Interchange = 324
    • Groupware = 325
    • 9.5 Management Issues and Decisions = 326
    • The Telecommunications Plan = 326
    • Implementing the Plan = 327
    • Management Wrap-Up = 328
    • Summary = 328
    • Key Terms = 329
    • Review Questions = 329
    • Group Project = 330
    • Case Study : Rosenbluth International Travels a Telecommunications Route to Success = 330
    • Case Study Questions = 332
    • References = 332
    • Chapter 10 The Internet and Enterprise Networking = 334
    • Schneider National Keeps On Trucking with the Internet = 334
    • 10.1 Enterprise Networking = 337
    • The Client/Server Model of Computing = 338
    • Business Drivers of Enterprise Networking = 340
    • 10.2 The Internet = 341
    • Internet Capabilities = 341
    • Internet Benefits to Organizations = 347
    • The Internet and Electronic Commerce = 349
    • Window on Organizations : The Internet Becomes the Middleman = 353
    • 10.3 Connectivity, Standards, and Intranets = 355
    • Connectivity Problem = 356
    • Standards for Achieving Connectivity = 357
    • Intranets and Java = 360
    • Window on Management : Researchers Cross-Pollinate on Roche Bioscience's Intranet = 363
    • Window on Technology : Marshall Industries' Virtual Distribution System = 365
    • 10.4 Implementing Enterprise Networking and Internet Computing = 366
    • Problem Posed by Enterprise Networking and the Internet = 366
    • Some Solutions = 368
    • Management Wrap-Up = 370
    • Summary = 370
    • Key Terms = 371
    • Review Questions = 317
    • Group Project = 372
    • Case Study : Virtual Vineyards' Virtual Storefront = 372
    • Case Study Questions = 373
    • References = 374
    • Part Two Case Study : Electronic Commerce Strategy : A Tale of Two Companies = 376
    • Case Study Questions = 379
    • PART THREE BUILDING INFORMATION SYSTEMS : CONTEMPORARY APPROACHES = 381
    • Chapter 11 Redesigning the Organization with Information Systems = 382
    • Building the Toshiba Global Infrastructure = 382
    • 11.1 Systems as Planned Organizational Change = 385
    • Linking Information Systems to the Business Plan = 385
    • Establishing Organizational Information Requirements = 386
    • 11.2 Systems Development and Organizational Change = 391
    • The Spectrum of Organizational Change = 391
    • Window on Organizations : Redesigning With the Internet = 394
    • Redesigning Business Processes = 394
    • Window on Technology : Workflow Software : Conquering the Paper Mountain = 397
    • Steps in Business Reengineering = 398
    • 11.3 Overview of Systems Development = 400
    • Systems Analysis = 400
    • Systems Design = 403
    • Completing the Systems Development Process = 405
    • 11.4 Understanding the Business Value of Information Systems = 408
    • Capital Budgeting Models = 409
    • Case Example : Primrose, Mendelson, and Hansen = 411
    • Nonfinancial and Strategic Considerations = 417
    • Window on Management : Intranet Sites with 1000% ROIs? = 419
    • Management Wrap-Up = 421
    • Summary = 422
    • Key Terms = 422
    • Review Questions = 422
    • Group Project = 423
    • Case Study : Digital Bites at the Chicago Board of Trade = 423
    • Case Study Questions = 425
    • References = 425
    • Chapter 12 Alternative Systems-Building Methods = 428
    • CBS News Meets Its Web Site Deadline = 428
    • 12.1 The Traditional Systems Life Cycle = 430
    • Stages of the Systems Life Cycle = 432
    • Limitations of the Life Cycle Approach = 433
    • 12.2 Prototyping = 433
    • Steps in Prototyping = 434
    • Advantages and Disadvantages of Prototyping = 434
    • 12.3 Developing Systems with Application Software Packages = 437
    • Advantages and Disadvantages of Software Packages = 437
    • Selecting Software Packages = 441
    • Packaged Software and the Systems Development Process = 443
    • 12.4 End-User Development = 444
    • End-User Computing Tools : Strengths and Limitations = 444
    • Management Benefits and Problems = 446
    • Window on Organizations : Credit Suisse Tackles Rapid Application Development = 447
    • Managing End-User Development = 448
    • 12.5 Outsourcing Information Systems = 450
    • Window on Management : Managing Web Site Content = 451
    • Advantages and Disadvantages of Outsourcing = 451
    • Window on Technology : Canadian Users Revolt = 452
    • When to Use Outsourcing = 454
    • Managing Outsourcing = 455
    • Management Wrap-Up = 457
    • Summary = 457
    • Key Terms = 458
    • Review Questions = 459
    • Group Project = 459
    • Case Study : Can a German Software Giant Provide Client/Server Solutions? = 460
    • Case Study Questions = 462
    • References = 462
    • Chapter 13 Ensuring Quality with Information Systems = 464
    • Maytag and Eastman Chemicals Build a Better Refrigerator = 464
    • 13.1 How Can Information Systems Promote Quality? = 467
    • How Information Systems Contribute to Total Quality Management = 468
    • Window on Organizations : Building an Organization to Sell Flowers = 471
    • Window on Technology : Delivering Quality Service Anywhere in the World = 475
    • The Need for Software Quality Assurance = 476
    • Some Solutions to Information System Quality Problems = 479
    • Window on Management : When Testing is Vital = 483
    • 13.2 Traditional Tools and Methodologies for Quality Assurance = 483
    • Structured Analysis = 484
    • Structured Design = 488
    • Structued Programming = 489
    • Flowcharts = 491
    • Limitations of Traditional Methods = 491
    • 13.3 New Approaches to Quality = 492
    • Object-Oriented Software Development = 492
    • Computer-Aided Software Engineering(CASE) = 495
    • Software Re-Engineering = 499
    • Management Wrap-Up = 500
    • Summary = 500
    • Key Terms = 501
    • Review Questions = 501
    • Group Project = 502
    • Case Study : Quality of Customer Self-Service = 502
    • Case Study Questions = 504
    • References = 504
    • Chapter 14 System Success and Failure : Implementation = 506
    • Web Site Failtures = 506
    • 14.1 Information System Failure = 509
    • Information System Problem Areas = 509
    • Measuring System Success = 511
    • 14.2 Causes of Information System Success and Failure = 512
    • The Concept of Implementation = 513
    • Causes of Implementation Success and Failure = 515
    • Window on Technology : Time Warner's Bleeding-Edge Customer Service System = 518
    • The Challenge of Business Reengineering = 521
    • The Implementation Process : What Can Go Wrong = 521
    • 14.3 Managing Implementation = 523
    • Controlling Risk Factors = 523
    • Window on Management : More User Involvement, Please = 528
    • Designing for the Organization = 528
    • Window on Organizations : Implementing Canada's Government - Wide Intranet = 529
    • Sociotechnical Design = 530
    • Management Wrap-Up = 532
    • Summary = 532
    • Key Terms = 533
    • Review Questions = 533
    • Group Project = 533
    • Case Study : What Went Wrong at FoxMeyer? = 533
    • Case Study Questions = 536
    • References = 536
    • Part Three Case Study : System Modernization at the Social Security Administration : 1982-1997 = 538
    • Case Study Questions = 548
    • PART FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS = 549
    • Chapter 15 Managing Knowledge = 550
    • CAP Gemeni Sogeti's Knwoledge Galaxy = 550
    • 15.1 Knowledge Management in the Organization = 552
    • Information Systems and Knowledge Management = 553
    • Knowledge Work and Productivity = 554
    • 15.2 Information and Knowledge Work Systems = 554
    • Distributing Knowledge : Office Information Systems = 55
    • Creating Knowledge Work Systems = 557
    • Window on Technology : Law Goes High-Tech = 558
    • Sharing Knowledge : Group Collaboration Systems = 561
    • Group Collaboration via the Internet = 563
    • 15.3 Artificial Intelligence = 563
    • What is Artificial Intelligence? = 563
    • Why Business is Interested in Artificial Intelligence = 564
    • Capturing Knowledge : Expert Systems = 565
    • Window on Management : Does AI have a Role in Health Care? = 569
    • Organizational Intelligence : Case-Based Reasoning = 571
    • 15.4 Other Intelligent Techniques = 572
    • Neural Networks = 572
    • Window on Organizations : Visa Sports Credit Card Fraud = 575
    • Fuzzy Logic = 576
    • Genetic Algorithms = 577
    • Intelligent Agents = 579
    • Management Wrap-Up = 581
    • Summary = 581
    • Key Terms = 582
    • Review Questions = 582
    • Group Project = 583
    • Case Study : The Untied Nations Turns to Expert Systems = 583
    • Case Study Questions = 584
    • References = 585
    • Chapter 16 Enhancing Management Decision Making = 588
    • Coutts & Co. Group Analyzes Risk = 588
    • 16.1 Decision-Support Systems(DSS) = 591
    • DSS and MIS = 591
    • Types of Decision-Support Systems(DSS) = 591
    • Components of DSS = 593
    • Examples of DSS Applications = 594
    • Window on Technology : Wal-Mart Mines for Details = 598
    • Building DSS = 598
    • Window on Organizations : Going to War Over Competition = 599
    • 16.2 Group Decision-Support Systems(GDSS) = 600
    • What Is a GDSS? = 600
    • Characteristics of GDSS = 601
    • GDSS Software Tools = 601
    • How GDSS Can Enhance Group Decision Making = 604
    • 16.3 Executive Support Systems(ESS) = 606
    • The Role of ESS in the Organization = 607
    • Developing ESS = 607
    • Window on Management : Netting Information on Your Competition = 608
    • Benefits of ESS = 609
    • Examples of ESS = 610
    • Management Wrap-Up = 613
    • Summary = 613
    • Key Terms = 614
    • Review Questions = 614
    • Group Project = 614
    • Case Study : Zeneca Searches for Decisions = 614
    • Case Study Questions = 615
    • References = 616
    • Part Four Case Study : Boeing Designs the Paperless Airplane = 618
    • Case Study Questions = 621
    • PART FIVE MANAGING CONTEMPORARY INFORMATION SYSTEMS = 623
    • Chapter 17 Controlling Vulnerability and Abuse = 624
    • Stock Market Snafu Rttles Hong Kong Investors = 624
    • 17.1 System Vulnerability and Abuse = 626
    • Why Systems Are Vulnerable = 627
    • New Vulnerabilities and the Internet = 628
    • Window on Organizations : Uprooting the Internet Hackers = 630
    • Concerns for System Builders and Users = 632
    • Window on Management : Reno Avoids Disaster with a Recovery Plan = 633
    • 17.2 Creating a Control Environment = 635
    • General Controls = 635
    • Application Controls = 641
    • Security and Electronic Commerce = 643
    • Developing a Control Structure : Costs and Benefits = 644
    • Window on Technology : Securing Electronic Payments on the Internet = 645
    • 17.3 Auditing Information Systems = 646
    • The Role of Auditing in the Control Process = 647
    • Data Quality Audits = 647
    • Management Wrap-Up = 649
    • Summary = 649
    • Key Terms = 650
    • Review Questions = 650
    • Group Project = 651
    • Case Study : NASD Files Do a Disappearing Act = 651
    • Case Study Questions = 652
    • References = 652
    • Chapter 18 Managing International Information Systems = 654
    • Molex Goes Global = 654
    • 18.1 The Growth of International Information Systems = 656
    • Developing the International Information System Infrastructure = 657
    • The Global Environment : Business Drivers and Challenges = 658
    • State of the Art = 661
    • 18.2 Organizing International Information Systems = 662
    • Global Strategies and Business Organization = 662
    • Global Systems to Fit the Strategy = 664
    • Reorganizing the Business = 665
    • 18.3 Managing Global Systems = 666
    • A Typical Scenario : Disorganization on a Global Scale = 666
    • Strategy : Divide, Conquer, Appease = 667
    • Window on Management : Security Goes Global = 669
    • Implementation Tactics : Cooptation = 670
    • The Management Solution = 670
    • 18.4 Technology Issues and Opportunities = 671
    • Mail Technical Issues = 671
    • Window on Technology : Think Global and Act Local = 672
    • New Technical Opportunities and the Internet = 676
    • Window on Organizations : Is the Internet Ready for Global Commerce? = 678
    • Management Wrap-Up = 679
    • Summary = 680
    • Key Terms = 680
    • Review Questions = 680
    • Group Project = 680
    • Case Study : Banking on Technology to Lift up Developing Countries = 681
    • Case Study Questions = 683
    • References = 683
    • Part Five Case Study : Phantom Profits Haunt Kidder Peabody = 685
    • Case Study Questions = 692
    • International Case Studies = ICS 1
    • Case Study 1 : From Geelong & District Water Board to Barwon Water : An Integrated IT Infrastructure / Joel B. Barolsky ; Peter Weill[University of Melbourne(Australia)] = ICS 2
    • Case Study 2 : Ginormous Life Insurance Company / Len Fertuck[University of Toronto(Canada)] = ICS 11
    • Case Study 3 : From Analysis to Interface Design - The Example of Cuparla / Gerhard Schwabe ; Stephen Wilczek ; Helmut Krcmar[University of Hohenheim(Germany)] = ICS 14
    • Case Study 4 : Citibank Asia-Pacific : Rearchitecting Information Technology Infrastructure for the Twenty-first Century / Boon Siong Neo ; Christina Soh[Nanyang Technological University(Singapore)] = ICS 17
    • Case Study 5 : Heineken Netherlands B.V. : Reengineering IS/IT to Enable Customer-Oriented Supply Chain Management / Donald A. Marchand ; Thomas E. Vollmann ; Kimberly A. Bechler[International Institute for Management Development(Switzerland)] = ICS 27
    • Appendix A : Business Process Redesign Project = A1
    • Glossary = G-1
    • Name Index = NI1
    • Organization Index = OI1
    • International Organizations Index = IOI1
    • Subject Index = SI1