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Management information systems : organization and technology

저자 : Laudon, Kenneth C ,Laudon, Jane P

발행사항 : Upper Saddle River, N.J. : Prentice Hall, c1996

발행연도 : 1996

작성언어 : 영어

주제어 : Management information systems

DDC : 658.4038 판사항(22)

자료형태 : 도서

발행국(도시) : New Jersey

서명/저자사항 : Management information systems : organization and technology / Kenneth C. Laudon, Jane Price Laudon.

판사항 : 4th ed

형태사항 : 1 v. (various pagings) : ill. (some col.) ; 29 cm.

일반주기명 : Includes bibliographical references and indexes.

소장기관 :

  • 국립중앙도서관
  • 국회도서관
  • 남서울대학교 도서관
  • 단국대학교 율곡기념도서관(천안)
  • 상명대학교 천안학술정보관
  • 서울대학교 농학도서관
  • 아주대학교 도서관
  • 연세대학교 학술문화처 도서관
  • 한국과학기술원(KAIST) 학술문화관
  • 한국외국어대학교 글로벌캠퍼스 도서관
  • 한양대학교 안산캠퍼스
  • 한양대학교 중앙도서관
  • 홍익대학교 세종캠퍼스 문정도서관
  • 소장기관 전체보기

서지정보 열기
    원문보기 복사/대출신청 내보내기 내책장담기 한글로보기
  • 목차
    • CONTENTS
    • Part One Organizational Foundations of Information Systems = 1
    • Chapter 1 The Challenge of Information Systems = 3
    • From Teaspoons to Satellites = 3
    • 1.1 Why Information Systems? = 5
    • The Competitive Business Environment = 5
    • What Is an Information System? = 9
    • A Business Perspective on Information Systems = 10
    • Window on Technology : UPS Competes Globally with Information Technology = 11
    • 1.2 Contemporary Approaches to Information Systems = 14
    • Technical Approach = 14
    • Behavioral Approach = 15
    • Approach of This Text : Sociotechnical Systems = 15
    • 1.3 Key System Applications in the Organization = 16
    • Different Kinds of Systems = 16
    • Six Major Types of Systems = 18
    • Window on Management : Odense Shipyards Speeds Up Product Design = 23
    • Window on Organizations : California Pizza Controls Costs with Pizazz = 25
    • Relationship of Systems to One Another : Integration = 29
    • 1.4 The Changing Management Process = 30
    • The New Role of Information Systems in Organizations = 31
    • The Changing Nature of Information Technology = 32
    • The Changing Character of Applications = 32
    • The Need to Plan the Information Architecture of an Organization = 32
    • 1.5 The Challenge of Information Systems : Key Management Issues = 34
    • Summary = 36
    • Key Terms = 37
    • Review Questions = 37
    • Discussion Questions = 37
    • Group Projects = 37
    • Case Study : The Case of the Shoemaker's Child = 38
    • References = 39
    • Chapter 2 The Strategic Role of Information Systems = 41
    • Information Systems Keep Gillette on the Cutting Edge = 41
    • 2.1 Information as a Strategic Resource = 43
    • What Is a Strategic Information System? = 43
    • Changing Conceptions of Information and Information Systems = 44
    • 2.2 How Information Systems Can Be Used for Competitive Advantage = 45
    • Countering Competitive Forces = 45
    • Information Systems Products and Services = 46
    • Window on Technology : Older Technology for More Modern Customer Service = 47
    • Systems to Focus on Market Niche = 48
    • Linking with Customers and Suppliers = 49
    • Window on Organizations : Mining Data for Profits = 50
    • Systems to Lower Costs = 54
    • Leveraging Technology in the Value Chain = 55
    • Window on Management : Can a Small Business Compete under Price Pressure? = 56
    • 2.3 Implications for Managers and Organizations = 57
    • Strategic Alliances and Information Partnerships = 58
    • Managing Strategic Transitions = 59
    • What Managers Can Do = 60
    • Management Challenges = 61
    • Summary = 61
    • Key Terms = 62
    • Review Questions = 62
    • Discussion Questions = 62
    • Group Project = 63
    • Case Study : Greyhound Seeks Salvation in a Strategic Reservation System = 63
    • References = 68
    • Chapter 3 Information Systems and Organizations = 69
    • PanCanadian Awakens with Information Systems = 69
    • 3.1 The Relationship between Organizations and Information Systems = 71
    • The Two-Way Relationship = 72
    • What Is an Organization? = 72
    • 3.2 Salient Features of Organizations = 74
    • Why Organizations Are So Much Alike : Common Features = 75
    • Why Organizations Are So Different : Unique Features = 77
    • Levels of Analysis = 83
    • 3.3 How Organizations Affect Information Systems = 86
    • Decisions about the Role of Information Systems = 86
    • Decisions about the Computer Package : Who Delivers Information Technology Services? = 86
    • Decisions about Why Information Systems Are Built = 88
    • Window on Organizations : Schneider Responds to the New Rules of the Trucking Game = 90
    • 3.4 How Information Systems Affect Organizations = 91
    • Economic Theories = 91
    • Behavioral Theories = 94
    • Window on Technology : Custom Manufacturing : The New Automation = 95
    • Window on Management : Managing the Virtual Office = 100
    • Organizational Resistance to Change = 102
    • Implications for the Design and Understanding of Information Systems = 103
    • Management Challenges = 104
    • Summary = 104
    • Key Terms = 105
    • Review Questions = 105
    • Discussion Questions = 106
    • Group Project = 106
    • Case Study : Can Sears Reinvent Itself? = 106
    • References = 108
    • Chapter 4 Information, Management, and Decision Making = 111
    • Keeping Belgium's Tractebel Growth on Track = 111
    • 4.1 What Managers Do = 113
    • Classical Descriptions of Management = 113
    • Behavioral Models = 114
    • Managerial Roles : Mintzberg = 115
    • How Managers Get Things Done : Kotter = 116
    • What Managers Decide : Wrapp = 116
    • Window on Technology : Technology for Small Business Managers = 118
    • 4.2 Introduction to Decision Making = 119
    • Levels of Decision Making = 120
    • Types of Decisions : Structured versus Unstructured = 120
    • Types of Decisions and Types of Systems = 120
    • Stages of Decision Making = 121
    • 4.3 Individual Models of Decision Making = 122
    • The Rational Model = 122
    • Bounded Rationality and Satisficing = 124
    • "Muddling Through" = 124
    • Psychological Types and Frames of Reference = 125
    • Window on Organizations : How Do Juries Decide? = 126
    • 4.4 Organizational Models of Decision Making = 127
    • Bureaucratic Models = 128
    • Political Models of Organizational Choice = 128
    • Window on Management : Blockade by the Book = 129
    • "Garbage Can" Model = 129
    • Implications for Systems Design = 130
    • Management Challenges = 131
    • Summary = 131
    • Key Terms = 132
    • Review Questions = 132
    • Discussion Questions = 133
    • Group Project = 133
    • Case Study : Fidelity Manages the Business of Managing Other People's Money = 133
    • References = 135
    • Chapter 5 Ethical and Social Impact of Information Systems = 137
    • What Price Should Workers Have to Pay for Technology? = 137
    • 5.1 Understanding Ethical and Social Issues Related to Systems = 139
    • A Model for Thinking about Ethical, Social, and Political Issues = 140
    • Five Moral Dimensions of the Information Age = 141
    • Key Technology Trends Which Raise Ethical Issues = 141
    • 5.2 Ethics in an Information Society = 143
    • Basic Concepts : Responsibility, Accountability, and Liability = 143
    • Ethical Analysis = 144
    • Candidate Ethical Principles = 144
    • Professional Codes of Conduct = 145
    • Some Real-World Ethical Dilemmas = 145
    • 5.3 The Moral Dimensions of Information Systems = 147
    • Information Rights : Privacy and Freedom in an Information Society = 148
    • Property Rights : Intellectual Property = 150
    • Accountability, Liability, and Control = 153
    • Window on Organizations : A Corporate Software Code of Ethics = 153
    • Window on Organizations : Liability on the Prodigy Network = 156
    • System Quality : Data Quality and System Errors = 158
    • Quality of Life : Equity, Access, Boundaries = 159
    • Window on Management : Whither the Downsized Society? = 164
    • Window on Management : Managing RSI = 168
    • Window on Technology : The Coming of a National Digital Superhighway Raises Many Ethical and Social Issues = 170
    • Management Actions : A Corporate Code of Ethics = 171
    • Management Challenges = 171
    • Summary = 171
    • Key Terms = 172
    • Review Questions = 172
    • Discussion Questions = 172
    • Group Projects = 173
    • Case Study : Who Is Responsible? = 173
    • References = 176
    • Part One Case Study : Chrysler and GM : Can Information Technology Turn Around the U.S. Auto Industry? = 178
    • Part Two Technical Foundations of Information Systems = 183
    • Chapter 6 Computers and Information Processing = 185
    • EMI Tunes Its Information Technology = 185
    • 6.1 What Is a Computer System? = 187
    • System Configuration = 187
    • Bits and Bytes : How Computers Represent Data = 188
    • Time and Size in the Computer World = 189
    • 6.2 The CPU and Primary Storage = 192
    • Primary Storage = 193
    • Types of Semiconductor Memory = 193
    • Arithmetic-Logic Unit = 194
    • Control Unit = 195
    • 6.3 The Evolution of Computer Hardware = 195
    • Generations of Computer Hardware = 195
    • What Is a Microprocessor? What Is a Chip? = 197
    • 6.4 Mainframes, Minicomputers, Microcomputers, Workstations, and Supercomputers = 199
    • Mainframes, Minis, and Micros = 199
    • Downsizing and Cooperative Processing = 200
    • Window on Management : Deutsche Bank Decides to Stay with Mainframes = 202
    • Microcomputers and Workstations = 203
    • Supercomputers and Parallel Processing = 203
    • Window on Technology : Parallel Processing Goes Commercial = 204
    • 6.5 Secondary Storage = 206
    • Magnetic Tape = 207
    • Magnetic Disk = 208
    • Optical Disks = 210
    • 6.6 Input and Output Devices = 212
    • Input Devices = 212
    • Batch and On-Line Input and Processing = 214
    • Output Devices = 214
    • 6.7 Information Technology Trends = 216
    • Multimedia = 216
    • Window on Organizations : Delivering Voter Education via Multimedia Kiosks = 219
    • Superchips = 220
    • Fifth-Generation Computers = 221
    • Management Challenges = 222
    • Summary = 222
    • Key Terms = 223
    • Review Questions = 223
    • Discussion Questions = 224
    • Group Project = 224
    • Case Study : Bar Codes Become a Strategic Business Weapon = 224
    • References = 226
    • Chapter 7 Information Systems Software = 227
    • Sand Dollar Saves Many Dollars through Mailing Software = 227
    • 7.1 What Is Software? = 229
    • Software Programs = 229
    • Major Types of Software = 229
    • 7.2 System Software = 230
    • Functions of the Operating System = 230
    • Multiprogramming, Virtual Storage, Time Sharing, and Multiprocessing = 231
    • Language Translation and Utility Software = 233
    • Graphical User Interfaces = 234
    • Microcomputer Operating Systems = 235
    • Selecting a Microcomputer Operating System = 238
    • 7.3 Application Software = 239
    • Generations of Programming Languages = 239
    • Window on Management : Managements Select Operating Systems = 240
    • Popular Programming Languages = 242
    • Fourth-Generation Languages = 245
    • Window on Organizations : Bell Quebec Repairs Its Pay Phones by Magic = 248
    • 7.4 New Software Tools and Approaches = 251
    • Object-Oriented Programming = 252
    • Trends in Software Capabilities = 253
    • Window on Technology : Power Short Circuits in Object-Oriented Development = 254
    • 7.5 How to Choose Software and Programming Languages = 256
    • Appropriateness = 257
    • Sophistication = 257
    • Organizational Considerations = 257
    • Support = 257
    • Efficiency = 257
    • Management Challenges = 258
    • Summary = 258
    • Key Terms = 259
    • Review Questions = 259
    • Discussion Questions = 260
    • Group Project = 260
    • Case Study : A Geographic Information System Adds Zest to Sonny's Bar-B-Q = 260
    • References = 262
    • Chapter 8 Managing Data Resources = 265
    • Organized Information Makes a Difference = 265
    • 8.1 Organizing Data in a Traditional File Environment = 267
    • File Organization Terms and Concepts = 268
    • Accessing Records from Computer Files = 269
    • Problems with the Traditional File Environment = 270
    • 8.2 A Modern Database Environment = 274
    • Database Management Systems(DBMS) = 274
    • Logical and Physical Views of Data = 276
    • Advantages of Database Management Systems = 278
    • 8.3 Designing Databases = 278
    • Hierarchical Data Model = 279
    • Network Data Model = 280
    • Relational Data Model = 280
    • Advantages and Disadvantages of the Three Database Models = 281
    • Window on Organizations : Denmark Runs on DB2 = 283
    • Creating a Database = 283
    • 8.4 Database Trends = 285
    • Distributed Processing and Distributed Databases = 285
    • Object-Oriented and Hypermedia Databases = 286
    • Window on Technology : Volkswagen Opts for an Object-Oriented Database = 289
    • 8.5 Management Requirements for Database Systems = 291
    • Data Administration = 291
    • Window on Management : The Battle to Administer Corporate Data = 292
    • Data Planning and Modeling Methodology = 293
    • Database Technology and Management = 293
    • Users = 293
    • Management Challenges = 293
    • Summary = 294
    • Key Terms = 295
    • Review Questions = 295
    • Discussion Questions = 295
    • Group Project = 296
    • Case Study : Can Migration to a Relational Database Management System Help a German Home Loan Lender? = 296
    • References = 297
    • Chapter 9 Telecommunications = 299
    • Networks Promote Global Trade = 299
    • 9.1 The Telecommunications Revolution = 301
    • The Marriage of Computers and Communications = 301
    • The Information Superhighway = 302
    • Window on Organizations : Phone Companies Race to Provide Information Services = 303
    • 9.2 Components and Functions of a Telecommunications System = 304
    • Telecommunications System Components = 304
    • Types of Signals : Analog and Digital = 306
    • Types of Communications Channels = 306
    • Characteristics of Communications Channels = 312
    • Communications Processors = 314
    • Telecommunications Software = 315
    • 9.3 Types of Telecommunications Networks = 315
    • Network Topologies = 315
    • Private Branch Exchanges and Local-Area Networks = 317
    • Wide-Area Networks(WANs) = 320
    • Value-Added Networks = 321
    • 9.4 How Organizations Use Telecommunications for Competitive Advantage = 323
    • Facilitating Applications = 323
    • Window on Management : Monitoring with Networks : Unethical or Good Business? = 325
    • Electronic Data Interchange = 327
    • Window on Technology : Intelligent Agents : Network Valets = 328
    • 9.5 Management Issues and Decisions = 330
    • The Telecommunications Plan = 331
    • Implementing the Plan = 331
    • Management Challenges = 333
    • Summary = 333
    • Key Terms = 334
    • Review Questions = 334
    • Discussion Questions = 334
    • Group Project = 335
    • Case Study : Goodyear Automates Its Sales Forces = 335
    • References = 339
    • Chapter 10 Enterprise-wide Computing and Networking = 341
    • Michigan Transportation Department Reinvents with Networked Computers = 341
    • 10.1 Enterprise-wide Computing = 343
    • Enterprise-wide Networking = 343
    • The Client/Server Model of Computing = 345
    • Business Drivers of Client/Server Computing = 347
    • 10.2 The Internet = 349
    • What Is the Internet? = 349
    • Internet Capabilities = 351
    • Internet Benefits to Organizations = 358
    • Problems on the Internet = 361
    • Window on Organizations : Exploiting the Internet = 362
    • The Future of the Internet = 364
    • 10.3 Achieving Connectivity and Standards = 365
    • Connectivity Problems = 365
    • A Garden of Buzzwords : Aspects of Connectivity = 365
    • Standards for Achieving Connectivity = 367
    • 10.4 Implementing Enterprise-wide Computing = 372
    • Problems Posed by Enterprise-wide Computing = 372
    • Some Solutions = 375
    • Window on Management : Bass Beer Serves a Client/Server Environment = 376
    • Window on Technology : Quaker Oats Cooks Up a Centralized Client/Server System = 379
    • Management Challenges = 380
    • Summary = 380
    • Key Terms = 381
    • Review Questions = 381
    • Discussion Questions = 382
    • Group Project = 382
    • Case Study : Unilever Tries to Unify World Operations = 382
    • References = 384
    • Part Two Case Study : Can Client/Server Technology Cure Health Care? = 385
    • Part Three Building Information Systems : Contemporary Approaches = 393
    • Chapter 11 Redesigning the Organization with Information Systems = 395
    • New Zealand Designs for Paperless Tax Returns = 395
    • 11.1 Systems as Planned Organizational Change = 397
    • How Is Systems Development Managed? = 397
    • Linking Information Systems to the Business Plan = 399
    • Establishing Organizational Information Requirements = 399
    • 11.2 Systems Development and Organizational Change = 404
    • Redesigning Business Processes = 406
    • Steps in Business Re-engineering = 408
    • Window on Technology : Conquering the Paper Mountain = 409
    • 11.3 Overview of Systems Development = 411
    • Systems Analysis = 411
    • Systems Design = 413
    • Completing the Systems Development Process = 416
    • Window on Organizations : Europcar Struggles to Migrate Its Systems = 420
    • 11.4 Understanding the Business Value of Information Systems = 421
    • Capital Budgeting Models = 421
    • Case Example : Primrose, Mendelson, and Hansen = 423
    • Nonfinancial and Strategic Considerations = 428
    • Window on Management : Weighing Intangibles = 430
    • Management Challenges = 431
    • Summary = 432
    • Key Terms = 432
    • Review Questions = 432
    • Discussion Questions = 433
    • Group Project = 433
    • Case Study : Curing Chaos at Methodist Hospital = 434
    • References = 435
    • Chapter 12 Alternative Systems-Building Methods = 437
    • ClubCorp Serves Its Members with a Rapid Method of Developing Applications = 437
    • 12.1 The Traditional Systems Life Cycle = 439
    • Stages of the Systems Life Cycle = 440
    • Limitations of the Life Cycle Approach = 441
    • 12.2 Prototyping = 442
    • Steps in Prototyping = 443
    • Advantages and Disadvantages of Prototyping = 443
    • 12.3 Developing Systems with Application Software Packages = 446
    • Advantages and Disadvantages of Software Packages = 448
    • Selecting Software Packages = 450
    • Window on Technology : Trammel Crow Upgrades Its Human Resources Systems = 452
    • Packaged Software and the Systems Development Process = 454
    • 12.4 End-User Development = 455
    • Window on Management : Can Saab Find Happiness with a Manufacturing Package from a Tiny, Unknown Vendor? = 456
    • End-User Computing Tools : Strengths and Limitations = 457
    • Management Benefits and Problems = 459
    • Managing End-User Development = 460
    • 12.5 Outsourcing Information Systems = 462
    • Advantages and Disadvantages of Outsourcing = 462
    • When to Use Outsourcing = 464
    • Managing Outsourcing = 465
    • Window on Organizations : Ford of Europe Makes Its Outsourcing Contractors Part of the Organizational Team = 466
    • Management Challenges = 468
    • Summary = 468
    • Key Terms = 469
    • Review Questions = 469
    • Discussion Questions = 470
    • Group Project = 470
    • Case Study : Can a German Software Giant Provide Client/Server Solutions? = 470
    • References = 472
    • Chapter 13 Ensuring Quality with Information Systems = 475
    • AMP Sparks Global Quality Drive = 475
    • 13.1 How Can Information Systems Promote Quality? = 477
    • How Information Systems Contribute to Total Quality Management = 478
    • Window on Organizations : Building an Organization to Sell Flowers = 484
    • The Need for Software Quality Assurance = 487
    • Some Solutions to Information System Quality Problems = 491
    • 13.2 Traditional Tools and Methodologies for Quality Assurance = 493
    • Window on Technology : Testing Client/Server Systems = 494
    • Structured Analysis = 496
    • Structured Design = 498
    • Structured Programming = 501
    • Flowcharts = 501
    • Limitations of Traditional Methods = 502
    • 13.3 New Approaches to Quality = 504
    • Object-Oriented Software Development = 505
    • Computer-Aided Software Engineering(CASE) = 506
    • Software Re-engineering = 510
    • Window on Management : Federated Selects an Application Development Infrastructure = 511
    • Management Challenges = 513
    • Summary = 513
    • Key Terms = 514
    • Review Questions = 514
    • Discussion Questions = 514
    • Group Project : Systems Analysis and Design Project : Healthlite Yogurt Company = 514
    • Case Study : Re-engineer-ing Project Polishes Corning Order Processing Function = 516
    • References = 520
    • Chapter 14 System Success and Failure : Implementation = 523
    • California DMV's Drive to Nowhere = 523
    • 14.1 Information System Failure = 525
    • Information System Problem Areas = 526
    • Measuring System Success = 528
    • 14.2 Causes of Information System Success and Failure = 529
    • The Concept of Implementation = 529
    • Causes of Implementation Success and Failure = 531
    • Window on Technology : The Collapse of CONFIRM : What Went Wrong? = 534
    • The Challenge of Business Re-engineering = 537
    • The Implementation Process : What Can Go Wrong = 537
    • 14.3 Managing Implementation = 539
    • Controlling Risk Factors = 540
    • Designing for the Organization = 544
    • Window on Management : Hoechst Heads Off a Re-engineering Disaster = 545
    • Sociotechnical Design = 546
    • Window on Organizations : Reuters Designs for Usability = 547
    • Management Challenges = 548
    • Summary = 548
    • Key Terms = 549
    • Review Questions = 549
    • Discussion Questions = 549
    • Group Project = 550
    • Case Study : The Spectacular Collapse of the London Stock Exchange Project = 550
    • References = 552
    • Part Three Case Study : System Modernization at the Social Security Administration : 1982-1995 = 555
    • Part Four Management and Organizational Support Systems = 565
    • Chapter 15 Information and Knowledge Work Systems = 567
    • The Electronic Hospital = 567
    • 15.1 Knowledge and Information Work = 569
    • Transformation of the Economy = 569
    • What Is Knowledge and Information Work? = 570
    • Information Work and Productivity = 572
    • 15.2 Information Work and Office Automation = 574
    • Three Roles of the Office within the Organization = 574
    • Office Activities and Technologies = 575
    • Window on Management : Document Imaging Comes to Small Business = 581
    • Groupware : New Technology for Collaborative Work = 582
    • Window on Organizations : The Groupware Controversy = 588
    • Managing Information : Desktop Databases = 589
    • Managing Projects : Desktop Project Managers = 590
    • 15.3 Knowledge Work Systems = 590
    • The Role of Knowledge Work in the Organization = 590
    • Requirements of Knowledge Work Systems = 592
    • Examples of Knowledge Work Systems = 593
    • Window on Technology : Flying High with CAD = 595
    • Management Challenges = 598
    • Summary = 598
    • Key Terms = 599
    • Review Questions = 599
    • Discussion Questions = 600
    • Group Project = 600
    • Case Study : Designing the Paperless Airplane = 600
    • References = 605
    • Chapter 16 Enhancing Management Decision Making = 607
    • The Ideal Investment Portfolio : What Does the System Say? = 607
    • 16.1 Decision-Support Systems(DSS) = 609
    • What Are Decision-Support Systems? = 609
    • Examples of DSS Applications = 612
    • Components of DSS = 615
    • Window on Management : Practicing Decision Making = 616
    • Building DSS = 618
    • 16.2 Group Decision-Support Systems(GDSS) = 618
    • What Is a GDSS? = 619
    • Window on Organizations : The Hohenheim CATeam Room = 620
    • Characteristics of GDSS = 621
    • GDSS Software Tools = 621
    • How GDSS Can Enhance Group Decision Making = 624
    • 16.3 Executive Support Systems(ESS) = 626
    • The Role of ESS in the Organization = 626
    • Developing ESS = 627
    • Benefits of ESS = 628
    • Examples of ESS = 629
    • Window on Technology : Warehousing Data = 630
    • Management Challenges = 633
    • Summary = 633
    • Key Terms = 634
    • Review Questions = 634
    • Discussion Questions = 634
    • Group Project = 634
    • Case Study : Setting a Strategy for Executive Information Systems = 635
    • References = 637
    • Chapter 17 Artificial Intelligence = 639
    • Artificial Intelligence Uncovers Customer Preference Patterns = 639
    • 17.1 What Is Artificial Intelligence? = 641
    • What Artificial Intelligence Is and Is Not = 641
    • Human and Artificial Intelligence = 642
    • The Development of Artificial Intelligence = 643
    • 17.2 Expert Systems = 646
    • How Expert Systems Work = 647
    • Examples of Successful Expert Systems = 651
    • Building an Expert System = 652
    • Window on Organizations : Expert Systems Are Good Medicine for Health-Care Problems = 653
    • Problems with Expert Systems = 656
    • Case-Based Reasoning = 657
    • 17.3 Other Intelligent Techniques = 659
    • Neural Networks = 659
    • Window on Management : Enabling Reuse of Designs through Artificial Engineering = 660
    • Window on Technology : The Neural Network Approach to Stock Picking = 666
    • Fuzzy Logic = 668
    • Genetic Algorithms = 670
    • Why Are These Technologies Intelligent? = 672
    • Why Business Should Be Interested in Artificial Intelligence = 673
    • Management Challenges = 673
    • Summary = 674
    • Key Terms = 674
    • Review Questions = 674
    • Discussion Questions = 675
    • Group Project = 675
    • Case Study : American Express Changes Its Credit-Card Strategy = 675
    • References = 681
    • Part Four Case Study : EPRINET : A Strategic Network for the Utility Industry = 683
    • Part Five Managing Contemporary Information Systems = 687
    • Chapter 18 Controlling Information Systems = 689
    • Flooding Brings Midwest Systems to a Standstill = 689
    • 18.1 System Vulnerability and Abuse = 691
    • Why Systems Are Vulnerable = 691
    • New Vulnerabilities = 692
    • Window on Organizations : Uprooting the Internet Hackers = 694
    • Concerns for System Builders and Users = 697
    • Window on Management : Client/Server Disaster Planning = 698
    • 18.2 Creating a Control Environment = 699
    • General Controls = 701
    • Application Controls = 705
    • Developing a Control Structure : Costs and Benefits = 708
    • Window on Technology : Increasing the Reliability of Swiss Bank's Network = 709
    • 18.3 Auditing Information Systems = 710
    • The Role of Auditing in the Control Process = 710
    • Data Quality Audits = 711
    • Management Challenges = 712
    • Summary = 713
    • Key Terms = 713
    • Review Questions = 714
    • Discussion Questions = 714
    • Group Project = 714
    • Case Study : Can We Trust Mutual Fund Pricing? = 715
    • References = 716
    • Chapter 19 Managing International Information Systems = 719
    • Black & Decker Retools for Global Operations = 719
    • 19.1 The Growth of International Information Systems = 721
    • Developing the International Information Systems Infrastructure = 722
    • The Global Environment : Business Drivers and Challenges = 724
    • State of the Art = 727
    • Window on Organizations : The 800-Pound Gorilla of Transnational Technological Change = 728
    • 19.2 Organizing International Information Systems = 729
    • Global Strategies and Business Organization = 730
    • Global Systems to Fit the Strategy = 731
    • Reorganizing the Business = 732
    • 19.3 Managing Global Systems = 733
    • A Typical Scenario : Disorganization on a Global Scale = 733
    • Strategy : Divide, Conquer, Appease = 734
    • Implementation Tactics : Cooptation = 736
    • Wrapping Up : The Management Solution = 736
    • 19.4 Technology Issues and Opportunities = 737
    • Main Technical Issues = 737
    • Window on Management : Traveling Down the Road of International Technology Infrastructure Mergers = 738
    • Window on Technology : Networking Europe = 743
    • New Technical Opportunities = 744
    • Management Challenges = 745
    • Summary = 745
    • Key Terms = 746
    • Review Questions = 746
    • Discussion Questions = 746
    • Group Project = 746
    • Case Study : Global Information Systems to Support Nestle's Global Business Strategy = 747
    • References = 750
    • Part Five Case Study : Phantom Profits Haunt Kidder Peabody = 751
    • International Case Studies = ICS1
    • From Geelong and District Water Board to Barwon Water : An Integrated IT Infrastructure / Joel B. Barolsky ; Peter Weill[University of Melbourne(Australia)] = ICS2
    • Ginormous Life Insurance Company / Len Fertuck[University of Toronto(Canada)] = ICS11
    • Kone Elevators / Tapio Reponen[Turku School of Economics and Business Administration(Finland)] = ICS14
    • Festo Pneumatic / Helmut Krcmar ; Bettina Schwarzer[Hohenheim University(Germany)] = ICS19
    • Corning Telecommunications Division / Andrew Boynton[University of North Carolina at Chapel Hill, the International Institute for Management Development(Switzerland)] ; Michael E. Shank[Renaissance Vision] = ICS23
    • Appendix A : Functional Information Systems = A1
    • Glossary = G1
    • Name Index = NI1
    • Organizations Index = OI1
    • International Organizations Index = IOI1
    • Subject Index = SI1