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Management information systems for the information age

저자 : Haag, Stephen ,Cummings, Maeve ,Dawkins, James

발행사항 : Boston : Irwin/McGraw-Hill, 1999

발행연도 : 1999

작성언어 : 영어

주제어 : Management information systems ,Information technology

DDC : 658.4/038 판사항(21)

자료형태 : 도서

발행국(도시) : Massachusetts

서명/저자사항 : Management information systems for the information age / Stephen Haag, Maeve Cummings, James Dawkins.

판사항 : 2nd ed

형태사항 : xxi, 554 p. : col. ill. ; 29 cm.

일반주기명 : Includes bibliographical references.

소장기관 :

  • 경북대학교 중앙도서관
  • 국립중앙도서관
  • 국회도서관
  • 금오공과대학교 도서관
  • 남서울대학교 도서관
  • 동양대학교 중앙도서관
  • 상명대학교 서울캠퍼스 도서관
  • 서강대학교 도서관
  • 서울시립대학교 도서관
  • 서원대학교 도서관
  • 성균관대학교 삼성학술정보관
  • 우석대학교 중앙도서관
  • 울산대학교 도서관
  • 원광대학교 중앙도서관
  • 위덕대학교 도서관
  • 인하대학교 도서관
  • 중앙대학교 서울캠퍼스 학술정보원
  • 중앙대학교 안성캠퍼스 학술정보원
  • 충북대학교 도서관
  • 한국방송통신대학교 도서관
  • 한동대학교 도서관
  • 한성대학교 도서관
  • 한양대학교 안산캠퍼스
  • 한양대학교 중앙도서관
  • 소장기관 전체보기

서지정보 열기
    원문보기 복사/대출신청 내보내기 내책장담기 한글로보기
  • 목차
    • CONTENTS
    • CHAPTER 1 : THE INFORMATION AGE IN WHICH YOU LIVE = 2
    • Changing the Face of Business : Would You Paint Your House With Yogurt?
    • THE MANAGEMENT INFORMATION SYSTEMS CHALLENGE = 5
    • What Business Do = 5
    • Photo Essay 1-1 : Information Is Big Business = 6
    • Customer Moment of Value = 7
    • Team Work - Defining Customers and Their Moment of Value = 8
    • Getting the Right Airline Information When You Want It = 9
    • The Role of Information Technology = 9
    • Using Information Technology to Share 100 Million Pages of Information = 10
    • CHARACTERISTIC OF TODAY'S NEW BUSINESS = 11
    • Globalization = 11
    • Competition = 12
    • Information as a Key Resource = 13
    • The Virtual Workplace and Telecommuting = 13
    • On Your Own - I Want It! = 13
    • Pizza Hut, Kentucky Fried Chicken, and Taco Bell in One Database = 14
    • Electronic Commerce = 14
    • Global Perspective - Bloomberg Mobilizes Its Customers = 15
    • KRFX 103.5 The Fox Radio Station Gets Sly on the Internet = 16
    • Knowing Worker Computing = 17
    • INFORMATION TECHNOLOGY : ITS ROLE IN THE NEW BUSINESS = 17
    • Supporting Information-Processing Tasks in an Organization = 17
    • Information Technology as an Enabler of Innovation = 18
    • Ski Aspen! = 19
    • Information Technology as a Collapser of Time and Space = 19
    • On Your Own - Redefining Business Operations Through It Innovation = 19
    • INFORMATION : A NEW KEY BUSINESS RESOURCE = 20
    • Dimensions of Information - Defining Information Value = 20
    • MCI and Its 1 Trillion Bytes = 20
    • Charging Your Information = 21
    • Global Perspective - The Language of the Internet = 22
    • Team Work - Would You Like Some Information With Your Coffee? = 23
    • KNOWLEDGE WORKERS : INFORMATION AND TECHNOLOGY USERS = 23
    • Being an Information-Literate Knowledge Worker = 24
    • Chasing the Latest Fashions at J. C. Penny = 25
    • Being a Socially Responsible Knowledge Worker = 26
    • Open Wide and Let Everyone See Your Information = 26
    • On Your Own - E-Mail : Electronic Mail or Expensive Mail? = 28
    • Closing Case 1 : Information Sells Disney Resorts = 29
    • Knowledge Worker's Checklist = 30
    • Closing Case 2 : Does Acxiom Know Your Height and Weight? = 30
    • Real HOT Electronic Commerce : Business and You on the Internet - Using the Internet as a Tool to Find a Job = 32
    • CHAPTER 2 : INFORMATION TECHNOLOGY SYSTEMS = 38
    • Supporting Information Processing : Levi Strauss Is Losing Its Pants to Vanity Fair
    • AN ORGANIZATION = 41
    • INFORMATION IN AN ORGANIZATION = 42
    • Shared Information Through Decentralized Computing = 42
    • How Information Flow in an Organization = 45
    • What Information Describes = 47
    • Information-Processing Tasks in Your Organization = 47
    • On Your Own - Determining Saving Rates at Banks and Savings and Loans = 48
    • Analytical Processing Keeps Union Pacific on Track = 49
    • TRANSACTION PROCESSING AND CUSTOMER INTEGRATED SYSTEMS = 50
    • Transaction Processing System = 50
    • Customer Integrated Systems = 51
    • Global Perspective - Will the London Stock Exchange Come Falling Down? = 52
    • On Your Own - Going Customer-Oriented at Your School = 53
    • Customer Integrated Systems, the Internet, Concerts, and Movies = 53
    • MANAGEMENT INFORMATION SYSTEMS = 54
    • Johnson & Johnson's management Information System Creates Virtual Financial Statements = 56
    • WORKGROUP SUPPORT SYSTEMS = 56
    • Practicing Medicine with Groupware and the Internet = 57
    • Groupware = 58
    • Team Work - Maximizing Team Efforts and Groupware = 60
    • Work Flow Automation Software and the Paperless Office = 61
    • Photo Essay 2-1 : Lotus Notes... The leader in Groupware = 62
    • DECISION SUPPORT SYSTEMS AND ARTIFICIAL INTELLIGENCE = 64
    • Decision Support Systems = 64
    • Predicting Room Rates a Year in Advance = 65
    • Artificial Intelligence = 66
    • Curing Computer Viruses = 66
    • EXECUTIVE INFORMATION SYSTEMS = 67
    • Key Features of an Executive Information System = 68
    • Calgary Co-op Beats the Larger Chains with an Executive Information System = 68
    • Have Executive Information Systems Been Misnamed? = 69
    • INTERORGANIZATIONAL SYSTEMS = 70
    • Quaker Oats Hopes to Move Snapple Electronically = 71
    • Global Perspective - Caterpillar Moves Fast Around the World = 72
    • SOME FINAL THOUGHTS ABOUT IT SYSTEMS IN ORGANIZATIONS = 72
    • Team Work - Creating Interorganizational Systems with the Internet = 73
    • On Your Own - Information-Processing Responsibility = 73
    • Knowledge Worker's Checklist = 74
    • Closing Case 1 : Marriott Tasks Information Technology Around the World = 74
    • Closing Case 2 : AlliedSignal Serves Up Its Very own Groupware = 76
    • Real HOT Electronic Commerce : Business and You on the Internet - Ordering Products on the Internet = 77
    • CHAPTER 3 : STRATEGIC AND COMPETITIVE OPPORTUNITIES = 82
    • Using IT to Generate Organizational Horsepower : Creating Vision for a New Way to Do Business
    • ORGANIZATIONAL HORSEPOWER : FORCE AND SPEED COMBINED = 85
    • What Exactly Is Organizational Horsepower? = 85
    • The Strategies for Increasing OHP = 86
    • Achieving Competitive Advantage Using OHP = 87
    • QUALITY : YOUR COMPETITIVE FOUNDADTION
    • Total Quality Management = 88
    • Meeting Customer Expectations Through a Quality Standard = 89
    • Team Work-Getting to the Bottom of a New Customer Problem = 91
    • THE JUST-IN-TIME APPROACH : NO PRODUCT BEFORE ITS TIME = 91
    • But Why Just-in-Time? = 92
    • Just-in-Time Surgery = 92
    • Just-in-Time Supported by Sophisticated Technology = 93
    • TEAMS IN AN ORGANIZATION : MORE THAN JUST DEPARTMENTS = 93
    • Information Technology Enables Teams = 94
    • Learning to Collaborate at Nabisco = 95
    • THE INFORMATION PARTNERSHIP : LEARNING TO SHARE = 95
    • An Information Partnership for OHP Speed = 96
    • An Information Partnership for OHP Force = 96
    • An Information Partnership for OHP Force and Speed = 97
    • Retailers Who Avoid Safety = 97
    • TIMELESS AND LOCATIONLESS OPERATIONS : ANYWHERE, 24 HOURS A DAY = 98
    • But What Operation? = 99
    • Who Are You Calling? = 100
    • In Support of the Telecommuter = 101
    • Key Timeless and Locationless Ingredients = 102
    • Where the Left and Right Sides of the Brain Meet = 102
    • THE TRANSNATIONAL FIRM : EVERYWHERE YOU WANT TO BE = 102
    • Transnational Firm Critical Success Factors = 103
    • Photo Essay 3-1 : There Configurations for Operating Internationally = 104
    • Transnational Firm Challenges = 105
    • Global Perspective - Listening All Over the World = 105
    • THE VIRTUAL ORGANIZATION : BECOMING BIGGER THAN YOU ARE = 106
    • Special Information Technology Considerations for the Virtual Organization = 107
    • Global Perspective - Paperless Payments = 107
    • On Your Own - Is a Virtual Organization Right for you? = 108
    • THE LEARNING ORGANIZATION : THE ORGANIZATION THAT NEVER STOPS LEARNING = 108
    • How Information Technology Can Help Your Organization Overcome Learning Barriers = 109
    • On Your Own - Seeing Beyond What You Do = 110
    • For Sale ; One Million Dollar CAVEs = 111
    • SELECTING AND ADOPTING ORGANIZATIONAL HORSEPOWER STRATEGIES : HOW INFORMATION TECHNOLOGY ENABLES ORGANIZATIONAL TRANSFORMATION = 112
    • Selecting an Organizational Horsepower Strategy = 112
    • Adopting an Organizational Horsepower Strategy = 112
    • What Is the Business Process Reengineering Improvement Process? = 113
    • Adopting a transnational Strategy, Radically = 113
    • On Your Own - Creating a New Process at Brothers Copiers = 115
    • Don't Forget Quality = 116
    • Team Work - Finding the Best Organizational Horsepower Strategy for Your Industry = 116
    • Closing Case 1 : GE Transforms Itself = 117
    • Knowledge Worker's Checklist = 118
    • Closing Case 2 : 3M Fights Back = 118
    • Real HOT Electronic Commerce : Business and You on the Internet - Finding Investment Opportunities Using the Internet = 120
    • CHAPTER 4 ; DATABASES AND DATA WAREHOUSES = 126
    • A Gold Mine of Information : Using Databases and Data Warehouses Instead of Shopping Carts
    • INFORMATION IN AN ORGANIZATION REVISITED = 128
    • Processing Information in the Form of Transactions = 128
    • Using Information to Make a Decision = 128
    • Managing Information While It Is Used = 129
    • Be in My Database and I'll Take You in a Cruise = 131
    • THE DATABASE AND DATABASE MANAGEMENT SYSTEM ENVIRONMENT = 131
    • What Is a Database? = 132
    • Global Perspective - Standardizing Information Means Ensuring Quality in Australia = 134
    • What Is a Database Management System? = 135
    • Saving Lives with Information = 136
    • Team Work - Defining Information Privileges During University Registration = 140
    • On Your Own - DBMS Support for OLTP, OLAP, and Information Management = 141
    • Finance Firms Put On the Technology Gloves for a Real Fight = 142
    • THE RELATIONAL DATABASE MODEL = 142
    • THE OBJECT-ORIENTED DATABASE MODEL = 143
    • Using a Database to Dominate Niche Marketing = 145
    • KNOWLEDGE WORKER COMPUTING AND DEVELOPING YOUR OWN DATABASE = 146
    • Reengineering Through Objects = 147
    • Step 1 : Defining Entity Classes and Primary Keys = 147
    • Step 2 : Defining Relationships Among Entity Classes = 148
    • On Your Own - Finding One-to-One Relationships in the Real World = 149
    • Step 3 : Defining Information(Fields) for Each Relation = 151
    • Team Work - Building an E-R Diagram for the Video Rental Store = 151
    • Step 4 : Using a Data Definition Language to Create the Database = 153
    • DATA WAREHOUSING AND DATA MINING : PROSPECTING FOR GOLD IN INFORMATION = 153
    • Getting People Involved Can Be More Difficult Than Building a Database = 154
    • What Is a Data Warehouse? = 154
    • Data Warehouses Help Sega Sell Video Games = 155
    • Team Work - Politically Correct Data Mining = 156
    • What Are DataMining Tools? = 156
    • Important Considerations in Using a Data Warehouse = 157
    • On Your Own - How Up-to-Date Should Data Warehouse Information Be? = 158
    • Tracking Historical Sales with Data Warehouses = 159
    • MANAGING THE INFORMATION RESOURCE IN AN ORGANIZATION = 160
    • How Will Changes in Technology Affect Organizing and managing Information? = 160
    • Global Perspective - Data-bases and Data Warehouses Are Just What the Doctor Ordered = 161
    • What Types of Database Models and Databases Are Most Appropriate? = 161
    • Who Should Oversee the Organization's Information? = 161
    • Is Information Ownership a Consideration? = 162
    • What Are the Ethics Involved in Organizing and Managing Information? = 162
    • Is Database Information Free on the Internet? = 162
    • How Should Databases and Database Applications Be Developed and Maintained? = 163
    • Closing Case 1 ; Zeneca Pharmaceuticals Cures Its Problems with a Data Warehouse = 163
    • Knowledge Worker's Checklist = 164
    • Closing Case 2 : What Happens When Your Data Warehouse Is Too Big, Too Good, and Too Hard to Use? = 165
    • Real HOT Electronic Commerce : Business and you on the Internet - Searching Online Databases and Information Repositories = 166
    • CHAPTER 5 : DECISION SUPPORT AND ARTIFICIAL INTELLIGENCE = 172
    • Brainpower for Your Business : A Decision Support System to Save Lives
    • DECISIONS, DECISIONS, DECISIONS = 174
    • Types of Decisions You Face = 174
    • On Your Own - Identify the Decision Types = 176
    • How You Make a Decision = 176
    • DECISION SUPPORT SYSTEMS = 177
    • Components of a Decision Support System = 177
    • Hormel Foods Beefs Up Sales = 179
    • Hallmark Stocks While the Craze Is Hot = 180
    • Pizzeria Decisions = 181
    • Decision Support Systems - To Build or Not to Build = 181
    • Ethical Questions in Decision Support Systems = 182
    • GROUP DECISION SUPPORT SYSTEMS : IT POWER FOR TEAM MEETINGS = 183
    • The Team Decision-Making Process and You = 184
    • Key Components in a Group Decision Support System = 185
    • Meetings ; A Fact of Life in Business = 186
    • Finding What to Fix at IBM = 186
    • Meetings When and Where You Want to Be = 187
    • Bank Executives Don't Get Out Much These Days = 188
    • On Your Own - How Can a GDSS Help? = 189
    • GEOGRAPHIC INFORMATION SYSTEMS : WORDS AND PICTURES = 190
    • Directions in Cyberspace = 190
    • Global Perspective - GISs Take a Bite Out of Crime in England = 191
    • ARTIFICIAL INTELLIGENCE : WHERE NO MACHINE HAS GONE BEFORE = 193
    • EXPERT SYSTEMS : FOLLOWING THE RULES = 194
    • Components of an Expert System = 195
    • Global Perspective - United Nations Employees Are "Expertly" paid = 197
    • You, Too, Can Have an Expert System = 198
    • What Expert Systems Can and Can't Do = 199
    • Playing Traffic Cop in Crowded Skyways = 200
    • Ethical Questions in Expert Systems = 200
    • Team Work - Traffic Lights Revisited = 201
    • NEURAL NETWORKS : THEY LEARN BY EXAMPLE = 201
    • Doctor, It Only Hurts When I Laugh! = 202
    • Team Work - What Input Would You Have to provide the Neural network? = 203
    • Training a Neural Network = 203
    • Would You Like to Have a Neural Network? = 203
    • IBM's Antivirus Warriors Are Armed with Neural Networks = 204
    • Ethical Questions in Neural Networks = 204
    • GENETIC ALGORITHMS : IT'S A MATTER OF BREEDING = 205
    • Team Work - Planning the Olympics = 205
    • Photo Essay 5-1 : Artificial Intelligence Systems in Action = 206
    • INTELLIGENT AGENTS ; TIRELESS ASSISTANTS = 208
    • COMBINING IT BRAINPOWER SYSTEMS : ATTACKING THE PROBLEM ON MULTIPLE FRONTS = 209
    • Decision Support Systems and Artificial Intelligence = 209
    • Hybrid Intelligent Systems = 210
    • Closing Case 1 : Milk Collection in Rural India = 211
    • Knowledge Worker's Checklist = 212
    • Closing Case 2 : Australia Uses an Expert System to Evaluate Worker Injuries = 212
    • Real HOT Electronic Commerce : Business and You on the Internet - Starting Your Own Business = 214
    • CHAPTER 6 : NETWORKS = 220
    • Technologies for Electronic Commerce : Using Networks to Eliminate Paper in the Pulp and Paper Industry
    • CLIENT/SERVER ; THE EMERGING BLUEPRINT FOR NETWORKS = 223
    • Client/Server as a Business Model = 224
    • Types of Client/Server Implementations = 225
    • Distributing Data Warehouses in a Client/Server Environment = 228
    • The Advantages and Disadvantages of Client/Server = 230
    • Client/Server Helps Eliminate the Patient Paper Chart = 230
    • The Keys to Client/Server = 231
    • Team Work - Defining Client/Server Implementation Models = 232
    • NETWORK-ENABLING TECHNOLOGIES AND CONCEPTS = 232
    • Communications Service Providers : The Issue of Network Ownership = 233
    • Photo Essay 6-1 : Types of Networks : Different Networks You'll Find in Use Today = 234
    • Photo Essay 6-2 : Communications media : The Paths over Which Information Travels = 237
    • Photo Essay 6-3 : Communications Processors : The Connections Within a network = 240
    • Photo Essay 6-4 : Communications Methods, Standards, and Protocols : The Manner in Which Information Is Communicated = 244
    • On Your Own - Assessing the Benefits of Networks by Ownership = 248
    • ELECTRONIC COMMERCE : PERFORMING NETWORK-ENABLED BUSINESS = 248
    • Electronic Data Interchange : Ordering Products and Services Electronically = 249
    • Peapod Gets Customer Integrated with Electronic Commerce = 250
    • Electronic Funds Transfer : Moving Money Without Handling it = 250
    • Global Perspective - The Toronto Stock Exchange Gets "Virtual" with EDI and EFT = 252
    • Individualized Electronic Advertising : Reaching the Exact Customer = 252
    • Knowing More Than Your Competitors : Gathering Competitive Intelligence = 253
    • Inns & Outs Is the Internet Source for Bed & Breakfast Information = 254
    • On Your Own - Gathering Competitive Intelligence for a New Business = 255
    • Intranets : The Intranet Within = 255
    • Geffen Records Rocks and Rolls on the Internet and Its Intranet = 257
    • Global Perspective - Intranets Offer a Worldwide Solution to Shrign Infromation = 258
    • Telecommuting : Empowering Employees to Work Regardless of Location = 258
    • AT&T Tells Employees to Stay Home and Phone in for Work = 260
    • How Electronic Commerce Will Affect the Business World = 260
    • Pepsi's Real Thing Is Wireless Telecommuters = 261
    • Team Work - Combining Organizational Strategies and Electronic Commerce = 262
    • Chrysler Doesn't Want Ford to See Its Intranet = 263
    • NETWORK PERFECT SERVICE : RANGE, REACH, AND RESPONSIVENESS = 263
    • FedEx Takes Shipping to a Whole New "Value-Added" Dimension = 265
    • Perfect Delivery : The Relationship Among Reach, Range, and Responsiveness = 265
    • Team Work - Defining the Relationship Among Reach, Range, and Responsiveness = 266
    • Closing Case 1 : Promina Health System Treats the Paper Disease with an Intranet = 266
    • Closing Case 2 : Avex Electronics Wants to Go Web Wild with Electronic Data Interchange = 267
    • Knowledge Worker's Checklist = 268
    • Real HOT Electronic Commerce : Business and You on the Internet - Getting Health Care Information on the Internet = 270
    • CHAPTER 7 : EMERGING TECHNOLOGIES = 276
    • Innovations for Tomorrow : Hollywood Goes High Tech to Create Sensation on the Screen
    • EMERGING TECHNOLOGIES FOR ALL THE SENSES = 279
    • 3-D : Technology for Real Sight = 279
    • Automatic Speech Recognition : Conversing with Your Computer = 280
    • Global Perspective - If You Can't Speak It, Write It = 283
    • On Your Own - Understanding the Speed of Automatic Speech Recognition = 284
    • Multimedia : A Gold Mine of Information in sight and Sound = 284
    • Showing Products Through Multimedia in the Grocery Store = 286
    • Paper and Ink May Be in the Past for the Chicago Tribune = 287
    • Virtual Reality : Making You Feel Like You're There = 292
    • Virtual Reality Simplifies Patient's World = 293
    • Piping Virtual Reality through an Intranet = 295
    • Some Final Thoughts About Emerging Technologies for All the Senses = 295
    • THE INTERNET EXPLOSION ; EMERGING ALL AROUND YOU = 296
    • Electronic Cash : Virtual Money on the Internet = 296
    • Creating an Internet-Exclusive Bank = 298
    • Converging Technologies for Communicating Through and Accessing the internet = 298
    • On Your Own - Finding Electronic Cash on the Internet = 299
    • Global Perspective - International Electronic Cash = 299
    • I Want my WebTV = 302
    • THE WIRELESS REVOLUTION : VIRTUAL CONNECTIVITY = 303
    • Wireless Technologies for Mobilizing People = 303
    • Wireless Technologies for mobilizing Technology = 305
    • Global Positioning System Helps Harvest Crops = 306
    • Addressing the "Ility" Issue of Wireless Technologies = 306
    • EMERGING TECHNOLOGIES FOR YOUR PERSONAL LIFE = 307
    • Smart Cards : Electronic Cash in Your Wallet = 307
    • Wireless LANs - A Competitive Necessity or a Life Saver? = 308
    • intelligent Home Appliances : Getting the Computer to Do Your Work(Almost) = 308
    • Team Work - Finding Home Appliances with a Brain = 308
    • Taco Bell and Pizza Hut Use Fuzzy Logic to Make Decisions = 309
    • Knowledge Worker's Checklist = 310
    • Closing Case 1 : Airlines Are Using Technology to Make Your Traveling Easy = 311
    • Closing Case 2 : Do-It-Yourself Scanning at the Grocery Store = 312
    • Real HOT Electronic Commerce : Business and you on the Internet - Finding News, Weather, and Sports Information = 313
    • CHAPTER 8 : PLANNING FOR IT SYSTEMS = 318
    • Knowing Where You're Going : Chaos in California
    • ALIGNING ORGANIZATIONAL GOALS AND INFORMATION TECHNOLOGY ; ISN'T IT TOO LATE? = 321
    • IT Fusion : Bringing Business and Technology Together = 323
    • Accumulating Frequent Flier Miles "Transparently" at US Air = 324
    • Porter's Competitive Forces Model : Fighting Back with IT = 324
    • Competitive Intelligence : What Are They Up to? = 326
    • Schwab Eliminates the Middleman = 326
    • Motorola Had More Intelligence Than It Knew = 328
    • IDENTIFYING SPECIFIC PROCESSES ; BUILDING BETTER PROCESSES WITH INFORMATION TECHNOLOGY = 328
    • The Value Chain Method : Searching for Specific Processes = 329
    • Finding a Way to Add Value = 329
    • IDENTIFYING SPECIFIC INFORMATION : GETTING PEOPLE WHAT THEY NEED, WHEN THEY NEED IT = 332
    • An Information Architecture : Uniting people and Information = 332
    • Team Work - Finding value at Your Bookstore = 333
    • Obtaining Information Wherever, Whenever = 334
    • Critical Success Factors : supporting Your Goals with Information = 335
    • Does It Matter Where You Keep Your Information? = 336
    • Business Systems Planning : Supporting Current and Future Information Needs = 337
    • What's Critical to H. J. Heinz's Success? It Depends on Who You Ask? = 337
    • On Your Own - Defining Information Requirements with Critical Success Factors = 338
    • EVALUATING INFORMATION TECHNOLOGY SYSTEMS : SELECTING FROM THE POSSIBILITIES = 339
    • Using Technology So Customers Make the Cardinal Choice = 340
    • Cost-Benefit Analysis Method ; Bad News, Good News = 340
    • Risk Analysis Method : Will It Succeed? = 341
    • Global Perspective - Everyone Benefits from GE's Information Technology = 342
    • Capital Investment Analysis Method : Is It Worth It? = 343
    • CONTINGENCY PLANNING : PLANNING FOR WHAT YOU CAN'T LIVE WITHOUT = 344
    • Planning for Disaster : What You Can't Live Without = 344
    • Planning for the Investable at John Wiley & Sons = 344
    • Team Work - Betting on Disaster = 345
    • THE INFORMATION TECHNOLOGY SYSTEMS PLAN : PUTTING IT ALL TOGETHER = 347
    • Global Perspective - Answering When at Pratt & Whiney = 348
    • On Your Own - Is This the Right System for You? = 349
    • Closing Case 1 : Getting Everyone On the Same Page at NationsBank = 349
    • knowledge Worker's Checklist = 350
    • Closing Case 2 : Competitive IT = 351
    • Real HOT Electronic Commerce ; Business and You on the Internet - Finding Freeware and Shareware on the Internet = 352
    • CHAPTER 9 : DEVELOPING IT SYSTEMS = 360
    • Bringing IT Systems to Life : Programmers Get One Slice of Pizza for Every Nice Lines of Code
    • SYSTEMS DEVELOPMENT IS A QUESTION-AND-ANSWER SESSION = 362
    • Why Is Your Participation Important? = 362
    • Systems Development : What, When, Who, and How? = 363
    • "Can You Take Your Own Order Please?" = 363
    • INSOURCING AND THE TRADITIONAL SYSTEMS DEVELOPMENT LIFE CYCLE = 365
    • Matching IT Planning with Business Planning = 366
    • Step 1 : Planning-Establishing an IT Plan to Meet the Strategic Plans of the Organization = 367
    • Photo Essay 9-1 : ITW Enterprises at Work = 368
    • Step 2 : Scoping - Defining the Scope of the Proposed System = 370
    • Step 3 : Analysis - Determining the Logical Requirements for the Proposed System = 371
    • Step 4 : Design - Convert the Logical Requirements into a Technical System Design = 373
    • Step 5 : Implementation - Creating the New System = 375
    • Step 6 : Support - Providing Ongoing Support = 376
    • When Runaway Projects Affect Your Life = 376
    • Planning for Change with Object-Oriented Technologies = 377
    • SELFSOURCING AND PROTOTYPING ; EMPOWERING KNOWLEDGE WORKERS TO DEVELOP THEIR OWN SYSTEMS = 378
    • Team Work - Your Responsibilities During Each Step of the SDLC = 379
    • Prototyping : Building Models = 379
    • Global Perspective - Thai Airways Uses Prototyping to Complete for International Flights = 380
    • The Selfsourcing Process = 382
    • Time Warner Lets knowledge Workers Develop property Tax Returns = 384
    • On Your own - How Have You Selfsourced? = 385
    • OUTSOURCING ; GOING OUTSIDE FOR TECHNOLOGY AND SYSTEMS DEVELOPMENT = 385
    • The Outsourcing Process = 386
    • Want to Reduce Your Inventory? Buy Software = 387
    • On Your Own - A Request for Proposal and the Systems Development Life Cycle = 389
    • Global Perspective - Creating Outsourcing Alliances to Avoid Finger-Pointing = 390
    • The Advantages and Disadvantages of Outsourcing = 390
    • Outsourcing the Availability, Speed, and Security of a Network = 391
    • OTHER TOOLS AND METHODS FOR SUPPORTING THE SYSTEMS DEVELOPMENT PROCESS = 392
    • Computer-Aided Software Engineering : Software for Automating the Development of Software = 392
    • CASE Tools Help Baby Bells Compete = 395
    • Joint Application Development : Defining and Building Systems as a Team = 396
    • Team Work - Automating joint Application Development = 397
    • Combining Prototyping and JAD - It's RAD = 398
    • On Your Own - Matching IT Systems to the Who of Systems Development = 399
    • Knowledge Worker's Checklist = 400
    • Closing Case 1 : AT&T Goes Global with CASE = 401
    • Closing Case 2 : Deregulation in Utilities Stirs Up Systems Development = 402
    • Real HOT Electronic Commerce : Business and You in the Internet - Building the Perfect Web Page = 403
    • CHAPTER 10 : MANAGING IT SYSTEMS = 410
    • Staying on Track : To Whom Do Doctors Go For Help?
    • MANAGING INFORMATION = 413
    • The Role of Information ; Raw Material and Capital = 413
    • Hyatt Offers More Than a Room and a Bed = 414
    • Access to Information = 414
    • A Prescription for Good Health Care = 415
    • Training a Revolving Workforce = 416
    • Security : Is Your Information Safe? = 417
    • On Your Own - Get Your Information While It's Hot! = 417
    • Service That Fits = 418
    • Privacy : Is It an Invasion or Just Good Business? = 420
    • Global Perspective - Who Owns personal Information in Other parts of the World? = 422
    • MANAGING INFORMATION TECHNOLOGY = 423
    • Control : Taking Charge of Components and Costs = 424
    • IBM Goes for Interoperability Gold = 425
    • Ergonomics : Are You Sitting Comfortably? = 425
    • Chevron Becomes Cost Conscious = 426
    • Disaster Recovery : Murphy's Law Applies = 426
    • On Your Own - Is Your Computer a Health Hazard? = 427
    • Boatmen't Sails Through Waves of Information = 429
    • MANAGING KNOWLEDGE WORKERS = 429
    • They Practiced What They Preached = 430
    • Telecommuting : Home Is Where The Office Is = 431
    • Team Work - Could You Work a Help Desk? = 435
    • Cross-Cultural Diversity : A Mile or Two in Different Shoes = 436
    • Global Perspective - Going to College Without Going to College = 436
    • Team Work - Pick a Country = 438
    • Roadway Services : A Moving Experience = 439
    • Ethics ; What's Right? = 439
    • Team Work - What Would You Do? = 440
    • Knowledge Worker's Checklist = 442
    • Closing Case 1 : Don't Fence Me In = 443
    • Closing Case 2 : Let There Be Light = 444
    • Real HOT Electronic Commerce : Business and you on the Internet - Making Travel Arrangements on the Internet = 445
    • CHAPTER 11 : PREPARING FOR THE FUTURE = 452
    • It's Your World : The Business of the Future - The Cyber Corporation
    • THE BUSINESS ENVIRONMENT OF TOMORROW = 454
    • Security. Privacy, and Ethics = 454
    • Information Technology as an Essential Enabler of Innovation = 455
    • Organizational Horsepower Strategies That Focus on Organizational Structure = 455
    • Your Health Care Supported by a Virtual Health Care Organization = 455
    • The Convergence of Business and Information Technology Planning = 456
    • Team Work - What Will Be Most Important for Business and You in the Future? = 456
    • Technology Is Now Standard for Shipping Products Around the World = 457
    • Information Technology as Essential for Doling Any Kind of Business = 457
    • The Agile Yet Fleeting Nature of Cybercorps = 457
    • THE KNOWLEDGE WORKER OF TOMORROW = 458
    • Knowledge Workers Will Be Everywhere Doing Everything = 458
    • Team Work - Information Technology for Supporting General Skills = 459
    • Knowledge Workers Will Possess General Skills That Include Communication, Interpersonal, Decision-Making, and Time and Project Management Skills = 459
    • Knowledge Workers Will Possess IT Skills in the Areas of Personal Productivity Software and Networking = 460
    • Knowledge Workers Will Be Dta Miners = 460
    • Knowledge Workers Will Be Systems Developers = 460
    • On Your Own - What Skills Do You Need? = 460
    • Knowledge Workers, for the Most Part, Will Be Telecommuters = 461
    • Knowledge Workers Will Be a "Jack of All Trades, and Master of One" = 461
    • Knowledge Workers Will Become Just Workers = 461
    • INFORMATION TECHNOLOGY OF TOMORROW = 461
    • Customer Integrated and Workgroup Support Systems Will Be Critical to Success = 462
    • New Artificial Intelligence Technique Will Surface to Support Decision-Making Tasks = 462
    • Electronic Data Interchange Will Be a Requirement for Doing Business = 462
    • Mass Customization Through Information Technology = 462
    • New Systems Will Emerge That Are Combinations of Others = 463
    • Executive Information Systems Will Become Everyone's Information Systems = 463
    • Databases Will Become a Standard for Supporting Online Transaction Processing = 463
    • Databases Will Become a Standard for Supporting Online Transaction Processing = 463
    • Data Warehouses Will Be Standard for Supporting Online Analytical Processing = 463
    • New Technologies Will Surface for Massive Information Storage = 463
    • Chefs Are Cooking Up Database Services for Finding Jobs = 464
    • Databases and Data Warehouses Will Become Easier to Use and Build = 464
    • Client/Server Will Dominate the Structure of Networks = 464
    • The Internet Will Become as Common as the Telephone = 465
    • Intranets Will Connect Organizations to Their Customers = 465
    • Network Perfect Service Will Garner More Focus Than Network Technologies = 465
    • The World Will Be "Tele" Everything = 465
    • AT&T Announces WorldNet to Support Intranets = 466
    • Automatic Speech Recognition Will Be Everywhere = 466
    • Multimedia Will Be Standard for Presenting Information = 467
    • The Wireless Revolution Will Continue = 467
    • Automatic Speech Understanding Will Surface = 467
    • Technology Takes Sporting Events to New Levels of Interactivity = 467
    • Global Perspective - Wireless Technologies Find Sink Holes Before They Surface = 468
    • Electronic Cash Will Become Just "Cash" = 468
    • Virtual Reality Will Be Widely Used on the Internet and Will Incorporate Taste and Smell = 468
    • SOME FINAL THOUGHTS AS YOU PREPARE FOR THE FUTURE = 469
    • Technology Will Become Transparent = 469
    • Business Will Be Conducted in Cyberspace = 469
    • Knowledge Workers Will Become the Key to Business = 470
    • Management Information Systems Will Not Be for Just Information Technology Specialists = 470
    • On Your own - Planning for, Developing, Managing, Using, or Some Combination = 471
    • Closing Case 1 : Retail stores in Cyberspace = 472
    • Knowledge Worker's Checklist = 472
    • Closing Case 2 : You and Your Information = 474
    • Real HOT Electronic Commerce : Business and You on the Internet - Continuing Your Education Through the Internet = 475
    • REAL HOT GROUP PROJECTS = 482
    • Assessing the Value of Information : Stapleton Electronics, Inc. = 482
    • Assessing the Value of information : Affordable Homes Real Estate = 484
    • Executive information System Reporting : B&B Travel Consultants = 485
    • Building Management Information System Reports from a Database : High-Tech Solutions Inc. = 485
    • Targeting a Business Processing Reengineering Effort : Stewart's MotorSports = 486
    • Creating a Virtual Organization ; McNeal's Machining = 487
    • Using Relational Technology to Track Technology : REMO Fashions = 488
    • Using a Database to Track English language Classes : English Is Easy = 489
    • Building a Decision Support System : Creating an Investment Portfolio = 489
    • Building an Expert System : What Country Are You Describing? = 491
    • Building Value Chains : HealthLife's Customers Define Value = 492
    • Evaluating Request for Proposals : ITW Enterprises = 493
    • Developing Reports Through Prototyping : Revisiting the Video Rental store = 494
    • Making the Case with Presentation Graphics Software : Information Technology Ethics = 495
    • APPENDIX A = 497
    • THE TECHNOLOGY TREE = 497
    • THE TECHNOLOGY TREE = 497
    • CAPTURING INFORMATION - INPUT TECHNOLOGIES = 497
    • Photo Essay : Input Technology Tools = 499
    • CONVEYING INFORMATION - OUTPUT TECHNOLOGIES = 500
    • CREATING INFORMATION - SOFTWARE TECHNOLOGIES = 502
    • Photo Essay : Output Technology Tools = 503
    • Photo Essay : Personal Productivity Software = 507
    • CRADLING INFORMATION - STORAGE TECHNOLOGIES = 508
    • COMMUNICATING INFORMATION - TELECOMMUNICATIONS TECHNOLOGIES = 512
    • Photo Essay : Storage Technology = 513
    • THE FOUNDATION OF THE TECHNOLOGY TREE - THE PROCESSING ENGINE = 516
    • The Central Processing Unit = 517
    • The Internal Memory = 517
    • PUTTING IT ALL TOGETHER = 518
    • APPENDIX B = 521
    • THE INTERNET = 521
    • Photo Essay : A Tour of the Internet = 522
    • Scavenger Hunt 1 = 526
    • Scavenger Hunt 2 = 527
    • APPENDIX C = 529
    • OBJECT-ORIENTED TECHNOLOGIES = 529
    • Photo Essay : What Does It Mean to Be Object-Oriented? = 530
    • Photo Essay : Why Are Object-Oriented Concepts and Techniques Becoming So Popular? = 532
    • So Why Are Object-Oriented Concepts and Techniques Important to You? = 535
    • NOTES = 537
    • GLOSSARY = 543
    • INDEX = 549