신체적ㆍ인지적 취약자 대상 코디자인 연구 - 자살사후관리키트 개발을 위한 코디자인 사례를 중심으로- = Co-design With Vulnerable People - focusing on the case of co-design for development of suicide prevention kits -

국문 초록 (Abstract)

연구배경 취약 계층 대상 서비스 개발 시, 신체적ㆍ정신적 제약으로 인해 사용자의 참여가 용이하지 못해, 공급자 위주로 이루어지는 경향이 있다. 그러므로 본 연구는 신체적ㆍ인지적 취약 계층 대상 코디자인 참여를 촉진하는 요소를 알아보고, 참여할 수 있는 방안을 모색하고자 했다.
연구방법 선행 연구를 바탕으로 코디자인 프로세스 및 도구를 개발하고 워크숍에 적용하며 현장 관찰 및 분석을 통해 연구 결과를 도출하였다.
연구결과 연구자가 고려하지 못한 참여자의 코디자인 참여를 촉진하기 위한 요소로 참여자 간 평가 활동, 의견 종합 및 조율 활동, 참여자의 사고 확산이 필요한 도구 사용을 최소화하는 것이 필요하다. 또한, 참여자 답변에 대한 퍼실리테이터의 구체적인 예시, 구체적이고 명시적인 단어 사용, 단순한 원리 및 행위적 도구로 구성하는 것이 필요하다.
결론 신체적ㆍ인지적 취약 계층 대상 코디자인 참여를 촉진하는 디자인 도구 측면으로는 ‘용이성’과 ‘단순화’를 기본으로 ‘참여자 사전 조사를 통한 취약 상태 반영 도구, ‘참여자 니즈 반영 도구’, ‘구체적인 명시적 단어의 사용’, 이 고려되어야 하며 퍼실리테이터 개입이 용이 하지 않은 경우, 특수한 역량, 의견 조율 등이 필요하지 않은 ‘대안적 도구’가 필요하다. 운영적 측면에서는 ‘익명성’, ‘참여자 간 평가 활동 배제’, ‘퍼실리테이터의 구체적인 예시 설명’이 고려되어야 한다. 또한, 이러한 촉진 요인을 통해 코디자인에서 참여자의 권한이 유지될 수 있도록 하기 위한 방법이 계획 및 적용되어야 한다.

다국어 초록 (Multilingual Abstract)

Background When developing services for the vulnerable people, it is difficult for users to participate due to physical and mental limitations, so it tends to be provider-oriented. Therefore, this study tried to find out the factors that promote participation in co-design for the physically and cognitively vulnerable people, and to find ways to participate.
Methods Based on previous research, the co-design process and tools were developed, applied to the workshop, and the research results were derived through field observation and analysis.
Result In order to promote participants' participation in co-design, which the researcher did not consider, it is necessary to minimize the use of tools that require inter-participant evaluation activities, opinions synthesis and coordination activities, and participants' thinking. It is necessary to construct concrete examples of facilitators for participant responses, use of specific and explicit words, and simple principles and behavioral tools.
Conclusion In terms of design tools that promote participation in co-design for the physically and cognitively vulnerable, based on 'ease of use' and 'simplification', 'a tool to reflect vulnerability through a participant's preliminary survey,' 'a tool to reflect participant needs', and 'specific explicit 'Use of words' should be considered, and if intervention of a facilitator is not easy, an 'alternative tool' that does not require special competence or coordination of opinions is needed. From the operational aspect, ‘anonymity’, ‘exclusion of evaluation activities between participants’, and ‘description of specific examples of facilitators’ should be considered. In addition, a method should be planned and applied so that the authority of participants in co-design can be maintained through these facilitating factors.

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