국가직무능력표준(NCS)을 활용한 재직자 훈련 성과 사례연구 - 정수기 부품 E사의 컨설팅 사례를 중심으로 - = A Case Study on the Training Performance of Employees using the National Competency Standards(NCS) - Focusing on consulting cases -

다국어 초록 (Multilingual Abstract)

The government is carrying out consulting projects for the use of NCS companies to realize a capability-oriented society, and many companies are using this project to utilize methods for fostering human resources and the foundation for organizational operations.
E Co., Ltd. was established in 2003 and manufactures ice evaporators and cold and hot pipes, which are key components of water purifiers, and supplies them to large companies. The Company participated in this project to discover the training required for the employees.
The consulting methodology applied to E Co., Ltd., which participated in this project, performed job classification by organizational unit and selected tasks subject to consulting by dividing importance and difficulty by job. Personnel, quality control, and purchasing materials management were selected for the consulting tasks. The selected tasks derived a list of competency units and formed a career development path for workers. Afterwards, the training process was developed and a training completion system and a training operation plan were formed. Based on the process learned through consulting on the use of NCS companies, E Co., Ltd. has opened curricula for non-consulting tasks and used them for work-learning parallel projects. As a result, the satisfaction level of employees attending education and training rose from two points in 2016 to four points in 2020, and the voluntary retirement rate also decreased by 59% from 17 in 2018 to 7 in 2019, contributing to the workforce settlement rate.
This study presents a consulting methodology using the National Competency Standards (NCS) to help companies that do not participate in the project understand how to use it and how to proceed with consulting, but there are limitations to generalizing it to E's limited content.