품질경영 관행이 기업성과 및 품질성과에 미치는 영향: 중소 제조기업 관점에서 = Effects of Quality Management Practices on Corporate and Quality Performance in the Perspective of Small and Medium Manufacturing Enterprises

국문 초록 (Abstract)

기존의 품질경영 관행연구는 대기업을 중심으로 이루어지고 있어 중소기업의 자원 및 역량 제약을 고려한 연구의 필요성이 제기되고 있다. 본 연구에서는 경기도내 280개 중소 제조기업을 대상으로 실시한 설문조사를 기초로 8개 품질경영 관행의 범위 및 깊이가 기업성과와 품질성과에 미치는 영향을 분석하였다. 결론적으로 기업들이 추진중인 품질경영 관행의 범위가 증가할수록 기업성과는 향상되었으나 무용한 관행범위가 증가하면 품질성과와 음의 상관관계를 나타냈다. 특히 과거 연구에서 도출된 핵심요인 중 품질교육을 제외하면 성과와의 관계가 유의하지 않아 중소기업 품질경영 관행연구에서는 품질교육과 품질경영 관행범위가 가장 중요한 것으로 확인되었다. 품질경영 관행범위에 따른 그룹간 성과차이를 비교한 결과 품질성과를 개선하기 위한 범위의 임계점이 기업성과를 개선하기 위한 임계점보다 더 높게 나타나고 있어 성과목표에 따라 품질경영 추진 노력이 달라질 수 있음을 알 수 있다. 일부 품질경영 관행의 경우 품질성과 및 특정산업의 기업성과에 유의한 것으로 나타나 실무적으로 품질관행간 우선순위를 판단하는데 기여할 수 있을 것으로 기대한다.

다국어 초록 (Multilingual Abstract)

Existing research regarding quality management practices has mainly focused on large firms. This study targets small and medium enterprises(SMEs) under the limitation of resource and capability because their roles in the industry and economy are very important. We surveyed 280 manufacturing SMEs in Kyung-gi Province and analyzed the effects of breadth and depth of eight quality management practices on corporate and quality performance. Results show that breadth of quality management practices has positive relationship with corporate performance and the breadth of unuseful practices has negative effects on quality performance. Critical factors of quality management addressed in previous studies except for quality training are not statistically significant. Note that quality training is the most important factor emphasized in literature related to quality management in SMEs. To enhance quality performance, critical point of quality practice breath needs to be higher than the efforts of increasing corporate performance. There are quality management practices having an effect on quality performance and corporate performance in a specific industry so that practitioners can make a priority decision between practices.

참고문헌 (Reference)

• 1 장형걸, "품질경영이 제조기업의 생산성과에 미치는 영향" 대한안전경영과학회 6 (6): 229-246, 2004
• 2 윤재홍, "품질경영시스템이 기업 성과에 미치는 영향에 관한 연구" 한국생산관리학회 14 (14): 23-49, 2004
• 3 이수열, "제조업 혁신활동 이전 과정의 형태 변화: 동태적 변화와 영향요인에 대한 탐색적 사례연구" 한국경영학회 21 (21): 209-236, 2017
• 4 노부호, "국내 중소기업과 대기업의 생산전략과 생산관행에 대한 비교 연구" 한국생산관리학회 24 (24): 93-109, 2013
• 5 Fonseca, L., "Utilization of Quality Tools : Does Sector and Size Matter?" 9 : 605-620, 2015
• 6 Pheng, L. S., "Towards TQM-integrating Japanese 5-S Principles with ISO 9001:2000 Requirements" 13 (13): 334-341, 2001
• 7 Hing Yee Tsang, J., "Total Quality Management in UK Service Organisations: Some Key Findings from a Survey" 11 (11): 132-141, 2001
• 8 Powell, T., "Total Quality Management as Competitive Advantage: A Review and Empirical Study" 16 (16): 5-37, 1995
• 9 Bon, A. T. B., "Total Productive Maintenance Application to Reduce Defects of Product" 7 (7): 11-17, 2011
• 10 Hudson, M., "Theory and Practice in SME Performance Measurement Systems" 21 (21): 1096-1115, 2001
• 11 Lander, E., "The Toyota Production System and Art : Making Highly Customized and Creative Products the Toyota Way" 45 (45): 3681-3698, 2007
• 12 Mora, E., "The Right Ingredients for a Successful TPM or Lean Implementation" Industrial Press 2002
• 13 Kaynak, H., "The Relationship between Total Quality Management Practices and Their Effects on Firm Performance" 21 (21): 405-435, 2003
• 14 McConnell, J. D., "The Price-quality Relationship in an Experimental Setting" 300-303, 1968
• 15 Zhang, D., "The Moderating Role of Contextual Factors on Quality Management Practices" 30 (30): 12-23, 2012
• 16 Evans, J. R., "The Management and Control of Quality" South-Western College Publishing 1999
• 17 Ho, S. K., "The Japanese 5-S Practice and TQM Training" 3 (3): 19-24, 1995
• 18 Flynn, B. B., "The Impact of Quality Management Practices on Performance and Competitive Advantage" 26 (26): 659-692, 1995
• 19 Hollander, E. D., "The Future of Small Business" Frederick A Praeger 1967
• 20 Subba Rao, S., "The Best Commonly Followed Practices in the Human Resource Dimension of Quality Management in New Industrializing Countries : the Case of China, India and Mexico" 16 (16): 215-226, 1999
• 21 Doeringer, P., "The Adoption and Diffusion of High-performance Management : Lessons from Japanese Multinationals in the West" 27 : 265-286, 2003
• 22 Ghobadian, A., "TQM and Organization Size" 17 (17): 121-163, 1997
• 23 Ahmed, S., "Survey and Case Investigations on Application of Quality Management Tools and Techniques in SMIs" 20 (20): 795-826, 2003
• 24 Kaushik, P., "Relevance of Six Sigma Line of Attack in SMEs : A Case Study of a Die Casting Manufacturing Unit" 1 (1): 107-112, 2011
• 25 Kuratko, D. F., "Quality Practices for a Competitive Advantage in Smaller Firms" 39 (39): 293-311, 2001
• 26 Davig, W., "Quality Management in Small Manufacturing" 103 (103): 68-77, 2003
• 27 Sousa, R., "Quality Management Re-visited : A Reflective Review and Agenda for Future Research" 20 (20): 91-109, 2002
• 28 Hodgetts, R. M., "Quality Implementation in Small Business : Perspectives from the Baldridge Award Winners" 64 (64): 37-47, 1999
• 29 Kackar, R. N., "Quality Control, Robust Design, and the Taguchi Method" Springer US 51-76, 1989
• 30 European Commission, "Putting Small Businesses First"
• 31 Reid, R. A., "Productivity and Quality Improvement : An Implementation Framework" 1 (1): 26-36, 2005
• 32 Phillips, L. W., "Product Quality, Cost Position, and Business Performance : A Test of Some Key Hypotheses" 47 (47): 26-43, 1983
• 33 Tangen, S., "Performance Measurement: from Philosophy to Practice" 53 (53): 726-737, 2004
• 34 Okes, D., "Organise Your Quality Tool Belt" Quality Progress 25-29, 2002
• 35 Anderson, J. C., "Operations Strategy : A Literature Review" 8 (8): 133-158, 1989
• 36 Wilkinson, A., "Managing With Total Quality Management: Theory and Practice" MacMillan 1998
• 37 Dale, B. G., "Managing Business Improvement and Quality: Implementing Key Tools and Techniques" Blackwell Business 1998
• 38 Dean, J. W., "Management Theory and Total Quality : Improving Research and Practice through Theory Development" 19 (19): 392-418, 1994
• 39 Imai, M., "KAIZEN: The Key to Japan’s Competitive Success" McGraw-Hill 1986
• 40 Leiponen, A., "Innovation Objectives, Knowledge Sources, and the Benefits of Breadth" 31 (31): 224-236, 2010
• 41 Gunasekaran, A., "Improving Operations Performance in a Small Company : A Case Study" 20 (20): 316-336, 2000
• 42 Lakhal, L., "Impact of Quality on Competitive Advantage and Organizational Performance" 60 (60): 637-645, 2009
• 43 Shan, S., "Impact of Quality Management Practices on the Knowledge Creation Process : The Chinese Aviation firm Perspective" 64 (64): 211-223, 2013
• 44 Black, A. S., "Identification of the Critical Factors of TQM" 27 (27): 1-20, 1996
• 45 Lixia, C., "How to Make 5S as a Culture in Chinese Enterprises. In Information Management, Innovation Management and Industrial Engineering" IEEE 3 : 221-224, 2008
• 46 Maritan, C. A., "Heterogeneity and Transferring Practices : Implementing Flow Manufacturing in Multiple Plants" 24 (24): 945-959, 2003
• 47 Ishikawa, K., "Guide to Quality Control"
• 48 Guler, I., "Global Competition, Institution, and the Diffusion of Organizational Practices : The International Spread of ISO9000 Quality Certificates" 47 : 207-232, 2000
• 49 Dow, D., "Exploring the Myth : Do All Quality Management Practices Contribute to Superior Quality Performance?" 8 (8): 1-27, 1999
• 50 Malik, S. A., "Execution of Continuous Improvement Practices in Spanish and Pakistani Industry: A Comparative Analysis" IEEE 2 : 761-765, 2006
• 51 Sitkin, S. B., "Distinguishing Control from Learning in Total Quality Management : A Contingency Perspective" 19 (19): 537-564, 1994
• 52 Ahire, S. L., "Development and Validation of TQM Implementation Constructs" 27 (27): 23-34, 1996
• 53 Wu, S. J., "Customization of Quality Practices : The Impact of Quality Culture" 28 (28): 263-279, 2011
• 54 Assarlind, M., "Critical Factors for Quality Management Initiatives in Small-and Medium-sized Enterprises" 25 (25): 397-411, 2014
• 55 Singh, J., "Continuous Improvement Strategies : An Overview" 12 (12): 32-57, 2013
• 56 Carson, P. P., "Clearing a Path through the Management Fashion Jungle : Some Preliminary Trailblazing" 43 (43): 1143-1158, 2000
• 57 Ramayah, T., "Change Management and Implementation of Total Productive Maintenance : An Exploratory Study of Malaysian Manufacturing Companies" 3 (3): 1-17, 2002
• 58 Hiebeler, R., "Best Practices: Building Your Business with Arthur Andersen's Global Best Practices" Simon and Schuster 1998
• 59 Timenes Laugen, B., "Best Manufacturing Practices: What do the Best-performing Companies Do?" 25 (25): 131-150, 2005
• 60 Tarí, J. J., "Benefits of the ISO 9001 and ISO 14001 Standards : A Literature Review" 5 (5): 297-322, 2012
• 61 Shortell, S. M., "Assessing the Impact of Continuous Quality Improvement/total Quality Management: Concept versus Implementation" 30 (30): 377-401, 1995
• 62 Wu, S. J., "Analyzing the Effectiveness of Quality Management Practices in China" 144 (144): 281-289, 2013
• 63 Saraph, J. V., "An Instrument for Measuring the Critical Factors of Quality Management" 20 (20): 810-829, 1989
• 64 Joseph, I. N., "An Instrument for Measuring Total Quality Management Implementation in Manufacturing-based Business Units in India" 37 (37): 2201-2215, 1999
• 65 Blanchard, B. S., "An Enhanced Approach for Implementing Total Productive Maintenance in the Manufacturing Environment" 3 (3): 69-80, 1997
• 66 Beheshti, H. M., "An Empirical Study of US SMEs Using TQM" 14 (14): 839-847, 2003
• 67 Baidoun, S., "An Empirical Study of Critical Factors of TQM in Palestinian Organizations" 16 (16): 156-171, 2003
• 68 Cohen, W. M., "Absorptive-capacity : A New Perspective on Learning and Innovation" 35 (35): 128-152, 1990
• 69 Anderson, J. C., "A Theory of Quality Management underlying the Deming Management Method" 19 (19): 472-509, 1994
• 70 Miller, J. C., "A Taxonomy of Manufacturing Strategies" 40 (40): 285-304, 1994
• 71 Baidoun, S., "A Proposed Model of TQM Implementation in the Palestinian Context" 14 (14): 1193-1211, 2003
• 72 Pranckevicius, D., "A Lean Six Sigma Case Study: An Application of the “5s” Techniques" 5 (5): 63-79, 2008
• 73 Flynn, B. B., "A Framework for Quality Management Research and an Associated Measurement Instrument" 11 (11): 339-366, 1994
• 74 Yusof, S. R. M., "A Conceptual Framework for TQM Implementation for SMEs" 12 (12): 31-37, 2000
• 75 Bayo-Moriones, A., "5S Use in Manufacturing Plants : Contextual Factors and Impact on Operating Performance" 27 (27): 217-230, 2010
• 76 Khanna, V. K., "5 “S” and TQM Status in Indian Organizations" 21 (21): 486-501, 2009
• 77 Reddy, J., "3 Essentials of Product Quality" 61 (61): 153-159, 1983
• 78 지식경제부, "2015 품질경영기본계획" 2011