QS 9000 도입 동기 및 효과에 관한 연구 : 자동차업계 중심으로(FOCUSED ON CAR INDUSTRIES) = AN EMPIRICAL STUDY ON THE EFFECTS AND MOTIVES OF QS 9000 SYSTEM ADOPTION
저자
발행사항
[경산]: 대구가톨릭대학교, 2002
학위논문사항
학위논문(석사)-- 大邱가톨릭大學校 大學院: 經濟學 2002
발행연도
2002
작성언어
한국어
주제어
KDC
325.65
발행국(도시)
대한민국
형태사항
vii, 54 p..
소장기관
This is an empirical study on the effects and motives of QS 9000 system adoption. This study is conducted to grasp whether the motives of QS 9000 system adoption, focused on car industries, are desirable and whether it is practically effective. For this purpose, the author has studied theoretically the general concepts and techniques regarding QS 9000, and has grasped the motives of the certification and its propriety by means of questionnaires given to large, medium and small-sized enterprises. this study is extended to analyze the differences according to the sizes of the enterprises in studying experimentally. The study suggests a guideline of understanding QS 9000 system to the direct and indirect suppliers of car industries.
This study was performed through the literature review and the empirical study simultaneously. As a way of the literature review, this study has described the general concepts of QS 9000 and the differences between the ISO series and the quality system of QS 9000 based on the fundamental systems of ISO and the requests of the quality system and the third revised edition of QS 9000. And it has also considered theoretically the characteristics and details of the techniques of QS 9000. In the empirical study, this study has collected theories by means of the preceding studies, and analyzed the motives and effects of QS 9000 system adoption in car industries through the variables gathered by the questionnaires. And this study has sought the factors of the adoption and effects of QS 9000 in terms of analyses and inspected whether there are differences according to the factors and the sizes. The effects on the enterprises concerned have been analyzed. The statistical techniques used for the analyses are factor analysis, regression analysis, T-test and so on.
The results of the study are as follows: First, the motives of QS 9000 system adoption are to increase the national asnd international competitiveness by improving the degree of trust in the quality of products and by increasing the degree of recognition of products through the satisfaction of the conditions of delivery. As a result of the inspection of the differences of each factor, the increase of the competitiveness thorough the improvement of the quality has proved to be important. And in the first factor, there are differences between large, and medium and small-sized enterprises, the medium and small-sized enterprises have been more influenced, and, in the second factor, there have been few differences, but the large enterprises have been found to be more sensitive in the factor of the recognition of products.
Second, the effects of QS 9000 system adoption can be divided into the outside effects and the inside effects of the enterprises. As a result of the inspection of the outside and inside effects of the enterprises, the outside effects have been considered to the more important. The outside effect of the enterprise has meant the increase of the sale through the improvement of the image of the enterprise and the satisfaction of the customers, and the inside effect of the enterprise has shown the standardization and simplification of the business owing to the increase of the recognition of quality control. In terms of the outside effects of enterprises, the medium and small-sized enterprises have been more attentive. There have been few differences in inside effects.
Third, In terms of the inspection of the practical effects according to the QS 9000 techniques, APQP & CP and PPAP have shown outside effects, only PPAP has shown inside effects.
In conclusion, the author has found that there are differences among enterprises about QS 9000. The motives of QS 9000 system adoption have shown that medium and small-sized enterprises have been more anxious than large enterprises in terms of competitiveness, and on the side of effects, the medium and small-sized enterprises have been judged to be more affected.
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