미용업 관련 종사자의 직업 정체성, 정서노동 및 우울의 상관관계

국문 초록 (Abstract)

본 연구는 미용업 종사자들의 직업정체성, 정서노동과 우울의 관계를 파악하고 우울에 영향을 미치는 요인 을 분석하여 미용업 종사자들의 우울 중재의 기초자료를 제공하고자 시도된 서술적 조사연구이다. 연구대상은 서울 시에 있는 미용업 사업체 25곳에서 근무하는 종사자 158명을 대상으로 하였다. 자료수집기간은 2011년 4월 12일부 터 5월 13일까지였으며, 자료수집 방법은 구조화된 설문지를 사용하였다. 자료분석은 SPSS 16.0 Program을 이용하였 다. 연구결과, 대상자들의 우울에 영향을 미치는 요인을 다중회귀 분석한 결과, 직업정체성 영역 중에서는 자율성, 정서노동 영역 중에서는 감정표현의 다양성 및 표면행위가 우울에 23.6%로 기여하는 요인으로 나타났다. 대상자들의 직업정체성은 정서노동의 하위 영역중 감정표현의 빈도와 진심행위와는 순상관관계가 있었고, 표면행위와 우울과는 역상관관계가 있었다. 정서노동의 하위 영역 중 감정표현의 빈도, 감정표현의 다양성은 우울과 역상관관계를 보이고, 표면행위는 우울과 순상관관계가 있는 것으로 나타났다. 본 연구결과를 바탕으로 미용업 종사자들의 우울에 대한 중 재를 위해서 직업 정체성 확립에 대한 프로그램과 감정표현 증진과 표면행위 감소를 위한 프로그램이 필요하다는 것 을 확인할 수 있었다.

다국어 초록 (Multilingual Abstract)

This study was conducted as descriptive research to examine the relations among beauty business workers’ professional identity, emotional labor and depression, to analyze factors that influence their depression, and to provide basic information necessary to develop interventions for beauty business workers’ depression. The subjects of this study were 158 beauty business workers sampled from 25 beauty shops in Seoul. Data were collected using a structured questionnaire during the period from April 12 to May 13, 2011. From the collected data were obtained real numbers, percentages, and the means and standard deviations of professional identity, emotional labor and depression using the SPSS 16.0 Program. In addition, multiple regression analysis was performed to determine the correlations among the variables and to identify factors influencing the beauty business workers’ depression. In the results of multiple regression analysis on factors that influence the subjects’ depression, factors found to explain their depression were autonomy among the sub‐factors of professional identity, and the diversity of emotional expressions and surface acting among the sub‐factors of emotional labor, and these factors explained 23.6% of their depression. The subjects’ professional identity was in a positive correlation with the frequency of emotional expressions and deep acting among the sub‐factors of emotional labor, and in a negative correlation with surface acting and depression. The Frequency of emotional expression and the diversity of emotional expressions which the sub factors of emotional labor were in a negative correlation with depression and in a positive correlation with surface acting and depression. In order to relieve beauty business workers from their depression based on these results, there should be education or programs for establishing beauty business workers’ professional identity and program for increasing of emotional expressions and decreasing of surface acting.

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