光州圈 觀光호텔 營業서비스職 從事員의 意識構造 = Service Men's Way of Thinking in the Business Dpt. of Kwang-ju Tourist Hotel
저자
崔東烈 (서강정보대학 관광통역과)
발행기관
학술지명
권호사항
발행연도
1994
작성언어
Korean
KDC
104.000
자료형태
학술저널
수록면
183-236(54쪽)
제공처
In the day of reform, hotel industry should promote efficiency of internal control. For that reason, the most important thing in the hotel industry is the management of human agency. Hereafter, the success or failure of hotel management is dependent upon upbringing and efficient use of experts. From this point of view, subjects of this thesis are service businessmen of tourist hote. in Kwangju area, and I investigate their way of thinking. I want this thesis shall be useful to efficient personnel management.
The result of study is as follows.
1. A motive of employment and loss of employment
It is found that hotel employees in Kwangju area decided employment not by their own will arbitrarily, but by other's will or meaninglessly. And it is exposed that the longer hotel employees are continuous their service, the more they leave their job. It is exposed that the reason of lose of unemployment is "for work at good hotol" and "by scout negotiation".
2. Occupational consciousness
Respondents responded that tourist hotels had low social status and dark future, 67.9% of respondent responded that they wanted to continue their serve for 1-3 years. On the other side, 68.6% of respondent, including respondent who made answer of "be usual", responded affirmatively to the question about self-conceit as hotelmen. Ultimately. it is exposed that they have self-conceit as hotelmen, but they didn't content with hotel as their job.
3. Wages and working-environment
Hotel employees in Kwangju area feel that their wages are guite dissatisfied with a remuneration for their work, but they have weak antipathy in comparison with wages level of other job. It is responded that they were content with working quantity and working-environment for the most part, but they were dissatisfied with welfare.
4. Service training and a labor union
Accoding to investigation of questionaire, hotel employees are very interested in the necessity of service training. As many as 82.3% of respondent responded that service training was necessary. 82.6% of respondent responded that a labor union should be established. And it is responded that the necessity of a labor union was protection of rights and interests, improvement of working environment and welfare" and "for the substantial development of hotel" in the order named.
5. Policy of personnel management and human relations
Hotel employees responded that the management was indifferent to raising the morale and did injustice to promotion and personnel changes. On the other hand, they made affirmative response, some extent, to the question asking response against employees' suggestion. And they made a quite affirmative response in the answer to the question about humans relations and teamwork with other employees or higher officer. They responded "improvement of welfare", "raising wages", "improvement of working environment" and "homely atmosphere" in the order named, to the question asking what they wanted most the hotel manager did.
Generally, the result of actual investigation against way of thinking of service business employees in Kwangju area are found extraordinarily negative. The cause of these results is attributed to both employers and employees. But it looks like employers made more mistakes than employees did. Now times are changing. I think if employers disregard employees as usual, the growth of hotel industry shall be difficult to expect. So I think, hotel managers in Kwangju area should accept the result of this investigation, grow and take good care of man of ability even yet and consider a counterplan to use them. And I think employees should have management, increase trust with employers and endeavor to improve themselves reliably.
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