기업의 오류관리문화가 운영위험 관리 성과에 미치는 효과 -한국의 자산운용회사를 중심으로- = Organizational Error Management Culture and It’s Impact on the Operational Risk Management of Korean Asset Management Companies

다국어 초록 (Multilingual Abstract)

Every organization is confronted with errors. Errors can result in negative consequences such as faulty products as well as positive ones through learning and innovation. Many preceding studies argue that a high-organizational error management culture, characterized by quick error detection and effective handling, communication about errors, and sharing error knowledge etc., reduces negative and promotes positive error consequences.
In line with those studies, the authors of this article expect that such a high-organizational error management culture plays a key role in the Korean financial institutions effectively managing errors. On the other hand, an error aversion culture, characterized by fearing the occurrence of errors and covering up errors, doesn’t effectively control the errors.
To test our hypothesis, we conducted a empirical test, surveying 50 Korean asset management companies, to find out whether the level of error management culture affects the fund valuation errors, which is the typical operational risk of asset management companies.
We found that organizational error management culture was significantly contributes to Korean asset management companies reducing fund valuation errors. However, we found no support for a relation between error aversion culture and fund valuation errors. Also, we found no support that ‘type of task’ and ‘operator quality’ play a moderating role in controlling the errors.
The results of this study suggest that asset management companies need to strengthen error management culture to effectively manage the errors.

국문 초록 (Abstract)

오류는 제품 결함과 같은 부정적인 결과만 초래하는 것이 아니라, 다른 한편으로는 학습 및 혁신을 통해 긍정적 결과를 가져올 수 있다. 바람직한 오류관리문화를 갖고 있는 기업은 오류로부터의 학습 효과 및 혁신을 통해 오류의 부정적 결과를 감소시켜주며 또한 긍정적 결과를 촉진해 준다.
한국의 금융기관에 있어서도, 이러한 오류관리문화가 오류에 효과적으로 대처하는 데에 핵심적인 역할을 할 것으로 보여 진다. 반면에 오류에 대하여 두려움을 갖거나 발생 사실을 숨기는 등 오류에 대해 부정적인 자세를 갖는 오류회피문화는 오류에 적절히 대처하지 못하고 오히려 오류 발생을 더욱 증대시킬 것이다. 본 논문에서는 한국의 자산운용회사를 대상으로 하여, 오류관리문화가 펀드 기준가격 산출 오류에 미치는 영향을 실증분석 하였다.
분석 결과 오류관리문화 수준이 높을수록 오류발생을 효과적으로 통제하고 있는 것으로 나타났다. 그러나 오류회피문화와 오류 발생과의 관계, 업무의 난이도와 작업자의 숙련도 등의 조절 효과는 통계적으로 유의하지 않은 것으로 나타났다.
이러한 결과는 자산운용회사가 오류와 같은 운영위험을 효과적으로 관리하기 위하여 조직의 오류관리문화를 강화해 나가는 것이 보다 도움이 된다는 점을 실증적으로 보여 주고 있다.

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