CEO의 정보화 리더십이 IT 투자와 비즈니스 성과에 미치는 다차원적 영향 = Multi-dimensional Influence of CEO’s IT Leadership on IT Investment and Business Performance

다국어 초록 (Multilingual Abstract)

Despite that CEO’s role being essential to fueling the success of information systems and that a plethora of works highlighting this issue in the past, there still remains room for improvement in theoretical issues and empirical validation. To cope with the problem, this research offers a theoretical framework explaining how CEO leadership affects IT investments and business performance through IT quality. Specifically we examine three hypotheses and test (1) how CEO leadership can directly affects IT investments, (2) how CEO leadership can mediate between IT investments and IT quality, and (3) how CEO leadership can also mediate between IT quality and business performance. Based on the data collected from 315 Korean manufacturing companies, we find all three hypotheses turn out to be statistically significant, indicating that strong CEO leadership can positively impact IT investments, potentially enhancing project quality, and fuel business performance from improved IT quality. By shedding light on the CEO leadership role and its characteristics, we can better suggest what a CEO needs to do for the success of information systems.

국문 초록 (Abstract)

CEO 정보화 리더십은 기업 정보화 성공에 중요한 영향을 미치는 요인이지만 이에 대한 이론적 연구와 실증 조사가 충분히 이루어지지 않은 상태이다. 본 연구는 CEO 리더십이 IT 투자와 비즈니스 성과에 미치는 다차원적 영향에 관한 프레임워크를 제시하고 그 타당성을 실증적으로 검증하였다. 이를 위하여 IT 투자가 IT 품질을 거쳐 비즈니스 성과로 전환되는 흐름을 조명하고, 그 흐름에서 나타난 CEO 리더십의 세 가지 영향에 대한 가설을 설정하였다. (1) CEO 리더십이 IT 투자에 미치는 직접적 영향, (2) CEO 리더십이 IT 투자와 IT 품질 사이의 상관관계에 미치는 조절효과, (3) CEO 리더십이 IT 품질과 비즈니스 성과 사이의 상관관계에 미치는 조절효과. 대한민국 제조업체 315개를 대상으로 실증 조사를 수행한 결과, 3개 가설이 모두 통계적으로 유의한 것으로 나타났다. 즉, CEO 리더십이 높을수록 IT 투자가 활성화되고, IT 투자 프로젝트의 품질 성공 가능성이 높아지며, 주어진 IT 품질로부터 실현되는 비즈니스 성과가 증가하는 것으로 나타났다. 본 연구의 의의는 학문적으로는 CEO 리더십 개념과 속성에 대한 논의를 발전적으로 구체화하고 실증적으로 검증하였다는 점, 실무적으로는 오늘날 CEO가 정보화 성공을 위하여 어떤 역할을 수행해야 하는지를 제시하고 있다는 점에서 찾을 수 있다.

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