호텔정보시스템의 EDP내부통제 및 품질이 사용자만족에 미치는 영향

다국어 초록 (Multilingual Abstract)

The purpose of this study is to understand the critical role of the hotel information system's EDP(electronic data processing) internal control and quality in the hotel industry. This paper examines the relationships of the hotel information system's internal control and quality with that of user satisfactions. This study sets out the research model of influencing factors and the performance of the hotel information system through theoretical studies based on Management Information Systems, and then empirically tests hypotheses related to the model. The model was tested by multiple regression analysis using SPSS10.0 and SEM(structural equation modeling) using Amos4.1 on a sample of 583 respondents who have worked with the hotel information system in a hotel environment.
The major results of this study are as follows: First, general control and application control have statistically significant influences on EDP internal control. Second, information quality, system quality and service quality all have statistically significant influences on the hotel information system's quality. Third, EDP internal control has a statistically significant influence on the hotel information system's quality. Fourth, EDP internal control does not have a statistically significant influence on user satisfaction. Fifth, the hotel information system's quality does have a statistically significant influence on user satisfaction. The study's findings also indicate that Kim Eung-Jun's model is not consistent with the results of this project. Also the model created by Pitt et al. is correct in proposing that those factors are directly influential on user satisfaction.
Based on the results of the study the following suggestions will be made. First, the hotel information system will substitute for a considerable part of the traditional human services in the hotel industry, which has been considered to be an industry that is highly dependent on human services. Second, EDP internal control effects on the hotel information system's quality deem more investment on EDP internal control and hotel information system in the hotel industry will be required and more efficient and sophisticated services should be offered. Consequently, the more investment in EDP internal control and hotel information system the greater the user satisfaction of the hotel information system. Third, the EDP internal control and the hotel information system's quality should be considered simultaneously to maintain the competitive powers in the struggling circumstances for existence. Therefore, the higher the user satisfaction of the hotel information system through increased investment in EDP internal cotrol and hotel information system, the higher will be the value of the hotel information system as a whole. Consequently we should maximize the user satisfaction of the hotel information system and maximize the value of the hotel business for the benefit of the entire industry.
2. Limitations and Further Research Directions
As a result of this study several issues can be raised for further research. First, the subjects of this study are restricted to the domestic hotel employees of the deluxe hotels in Seoul area. Further studies are recommended to include workers nationwide as well as foreign hotel employees. Second, this study used only subjective measures to measure user satisfaction of the hotel's performance. Further studies are recommended to use the financial performance indicators to test the structural effects between antecedents and consequences of EDP internal control and hotel information system's quality. Third, this study is the first study to analyze comprehensively EDP internal control and hotel information system's quality, therefore further studies using generalized research methodology are recommended.

목차 (Table of Contents)

• I. 서 론 = 1
• 1. 연구배경 = 1
• 2. 문제의 제기 = 4
• 3. 연구의 목적 = 6
• 4. 연구의 의의 = 7
• 5. 연구의 방법 = 8
• 6. 연구의 구성 = 10
• II. 이론적 배경 및 선행연구 = 12
• 1. 호텔정보시스템(Hotel Informat ion Systems) = 12
• 1) 호텔정보시스템의 특성 = 12
• 2) 호텔정보시스템의 종류 = 15
• 3) 호텔정보시스템에 관한 선행연구 = 18
• 2. EDP내부통제 = 20
• 1) 일반통제 = 22
• 2) 응용통제 = 23
• 3. 호텔정보시스템의 EDP내부통제 = 25
• 1) 호텔정보시스템 EDP내부통제의 필요성 = 25
• 2) 호텔정보시스템의 정보보안 = 26
• 4. 호텔정보시스템의 품질 = 30
• 1) 정보품질 = 32
• 2) 시스템 품질 = 33
• 3) 서비스 품질 = 34
• 5. 사용자 만족 = 35
• 6. 호텔정보시스템의 EDP내부통제, 품질, 그리고 사용자 만족간의 = 37
• III. 조사 및 분석방법의 설계 = 40
• 1. 조사표본의 설계 및 예비조사 = 40
• 1) 조사표본의 설계 = 40
• 2) 설문지 설계 = 41
• 3) 설문지 구성 = 41
• 4) 예비조사 = 43
• 2. 연구모형 = 45
• 3. 연구가설의 설정 = 46
• 4. 가설의 검증방법 = 49
• 5. 변수의 조작적 정의 = 51
• 1) 호텔정보시스템의 EDP내부통제 = 51
• 2) 일반통제 = 51
• 3) 응용통제 = 52
• 4) 호텔정보시스템 품질 = 52
• 5) 정보 품질 = 53
• 6) 시스템 품질 = 53
• 7) 서비스 품질 = 53
• 8) 사용자 만족 = 54
• IV. 실증분석과 연구결과의 해석 = 55
• 1. 연구표본의 특성 = 55
• 1) 설문지 배부와 회수현황 = 55
• 2) 연구표본의 인구 통계적 특성 = 56
• 2. 측정도구의 평가 = 57
• 1) 타당도 및 신뢰도 평가 = 57
• 2) 요인분석 = 59
• 3) 상관관계분석 = 61
• 3. 연구가설의 검증 = 61
• 1) 연구모형의 적합도 분석결과 = 61
• 2) 가설의 검증결과 = 64
• (1) 호텔정보시스템의 EDP내부통제 = 64
• (2) 호텔정보시스템의 품질 = 65
• (3) 호텔정보시스템의 EDP내부통제와 품질 = 66
• (4) 호텔정보시스템의 EDP내부통제와 사용자 만족 = 66
• (5) 호텔정보시스템의 품질과 사용자 만족 = 68
• V. 결 론 = 71
• 1. 연구결과의 요약 및 시사점 = 71
• 2. 연구의 한계 및 향후 연구과제 = 75
• <참고문헌> = 77
• ABSTRACT = 88
• 부록(설문지) = 91