CAT1) 적용을 통한 전문가집단 활동 및 성과 연구 = A Study on CoP's Performance by Applying CAT

다국어 초록 (Multilingual Abstract)

This study aims to apply and test the Community Assessment Toolkit(CAT) as a method of the assessment of Community of Practice(CoP) to Korean Local Government. This assessment method is unique in that it provides feedback on the overall performance of CoPs on the individual, group and organizational levels. This study tested the construction validity of CAT, and applied to six CoPs in C Local Government.
The results show that first, CoP members focus on knowledge sharing, not individual effects. Second, CoP members are usually satisfied with CoP Coordinator's activities, but still expect the CoP's climates to be improved in the close contact with outside-professionals and adjusting activities on the cyberspace. Third, the attention and durability of CEO's support are lower than those of CoP manager. This result suggests that CoP members want to play positive roles in the aspects of CEO's attitude and support to CoPs. Fourth, CoP members are more interested in human-oriented communication tools, such as face-to-face dialogues, than in IT-oriented ones. Fifth, CoP members recognize CoPs' performances in the individual, group and organizational levels, except cost cutting effects of the organization. This proves that CoP performances are not connected directly with the interest of the organization yet.
The success of Knowledge Management in the case of C Local Government depends on the CoP's effective performances. Therefore, CoP members' sustaining open attitudes, CoPs' goals connecting organizational strategies, expanding human-oriented communication tools, supporting CoPs' good learning climates, and operating CoP Council can be proposed on the basis of the results of this study. Considering these proposals positively, the managers should stimulate CoP activities, and try to use the results effectively in order to solve various problems and innovate the organization.

국문 초록 (Abstract)

본 논문은 조직 내 전문가집단(CoP) 성과평가를 위해 개발한 CAT를 현장조사를 통하여 C자치단체의 CoP 평가에 맞도록 재구성, 투입, 과정, 성과라는 세 가지 차원에서 6개 CoP 성과평가에 적용했다.
그 결과 첫째, 해당 CoP구성원들은 주로 개인적인 효익이 아니라 지식공유를 위해 활동하고 있었다. 둘째, 해당 CoP 조정자들에 대한 구성원 만족도가 매우 높게 나타났음에도 불구하고 CoP 분위기쇄신, 외부전문가접촉, 사이버 상 조정활동 등에 있어서 높은 조정자의 역할기대를 보이고 있었다. 셋째, CoP 지원에 대한 최고관리자의 관심과 지속성은 해당 관리자에 비해 상대적으로 낮은 것으로 나타나는데 이는 최고관리자에 대한 높은 역할기대를 시사한다고 할 수 있다. 넷째, CoP 활동 시 정보기술보다는 면대면 대화 등에 의해 보다 많은 커뮤니케이션이 이루어지고 있었는데 이는 구성원 대부분이 보다 직접적이고 인간적인 도구들을 선호하고 있음을 확인해주고 있다. 다섯째, CoP 구성원들은 개인, 집단, 조직 차원 모두에서 CoP 활동이 많은 성과를 내고 있다고 평가하고 있었지만, 조직차원에서의 비용절감효과에 대한 평가는 상대적으로 부정적인 것으로 나타났다. 이는 CoP 성과가 실질적인 조직성과로 이어지지 않고 있음을 반증해주는 것이라고 할 수 있다.
C자치단체의 지식관리 성공은 CoP 활성화에 달려 있다고 할 수 있다. CoP 활성화 방안들로는 개방적 태도, 조직전략 연계, 인간중심적 커뮤니케이션 확대, 학습분위기 조성, CoP 협의회 구성 등이 있다. 따라서 해당 CoP 관리자들은 이러한 방안들에 대한 고려를 통하여 CoP들을 보다 활성화하고 그 성과를 조직문제해결과 조직혁신에 활용할 수 있어야 할 것이다.

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