보험설계사의 직무동기와 직무특성이 일-가족 갈등 및 스트레스에 미치는 영향 = Job Motivations, Job Characteristics, Work-Family Conflict, and Stress: The Case of Salesmen in the Insurance Industry

다국어 초록 (Multilingual Abstract)

This research is aimed to reveal the relationships among job characteristics, job motivations, work-family conflict, and stress. For this purpose, 363 salesmen in the insurance industry completed the questionnaires and SPSS and Amos were employed. The findings are: Firstly, estimation of structural equation model yields a satisfactory fit. Secondly, job autonomy reduces work-family conflict while feedback increases. Intrinsic motivation decreases work-family conflict while extrinsic motivation increases. Thirdly, work-family conflict increases stress and stress increases intention to leave. Discussions and implications of these results are include.

국문 초록 (Abstract)

본 연구는 보험설계사의 직무특성 및 직무동기와 일-가족갈등의 관계 및 일-가족갈등과 스트레스의 관계를 탐색하였다. 363명의 보험설계사로부터 회수된 설문지를 대상으로 실증적인 분석이 이루어졌으며, 통계분석을 위해 SPSS와 AMOS가 활용되었다.
실증분석 결과를 요약하면 다음과 같다. 첫째, 자율성과 피드백 그리고 내재적 동기와 외재적 동기, 일-가족갈등, 스트레스 및 이직의도 간의 인과관계에 대한 구조방정식모형은 적합성이 높은 것으로 판단되었다. 둘째, 구성원이 직무수행과 관련하여 자율성을 지각하는 경우 일-가족갈등이 감소되는 것으로 나타났다. 반면에 직무수행과정에서 얻게되는 피드백 기능은 오히려 일-가족갈등을 증가시키는 것으로 나타났다. 직무동기와 관련하여 내재적으로 동기부여된 종업원은 일-가족갈등을 감소시키는 반면, 외재적으로 동기부여된 종업원은 일-가족갈등이 증가하는 것으로 나타났다. 셋째, 일-가족갈등이 인지될수록 직무수행시의 스트레스는 증가하며, 스트레스는 궁극적으로 종업원의 이직의도를 높이는 것으로 나타났다.

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