Benchmarking strategies : a tool for profit improvement

목차 (Table of Contents)

• CONTENTS
• PREFACE = ⅷ
• Chapter One Organizational Analysis = 1
• Introduction = 1
• Why Organizations Are In Existence = 2
• Businesses an Organization Is Not In = 3
• Outlining Basic Business Principles = 4
• The Concept of Stakeholders = 7
• Strategic Concepts = 8
• External Organizational Benchmarks = 13
• Conclusion = 14
• Chapter Two Organizational Benchmarks = 17
• Introduction = 17
• Attributes of Benchmarking／Performance Measures = 18
• Tools for Decision-Making = 19
• Benchmarks for Organizational Growth = 20
• Benchmarking Principles = 26
• Types of Benchmarking = 29
• The Benchmarking Process = 31
• Benchmarking Process Steps = 33
• Mental Models and Belief Systems = 37
• Internal Organizational Benchmarks = 40
• Conclusion = 44
• Chapter Three Internal Benchmarking = 47
• Introduction = 47
• Internal Benchmarking Process = 50
• Working with Closely Held and Family-Owned Businesses = 54
• Prioritizing Critical Areas for Benchmarking = 56
• Operational Review = 62
• Internal Benchmarking Comparisons = 63
• Internal Benchmarks = 64
• Comparisons Between Individuals = 66
• Alternative Criteria = 71
• Indicators of Internal Benchmarking Deficiencies = 79
• Internal Benchmarking Operational Review Tools = 82
• Recommendations = 122
• Examples of Internal Benchmarking Recommendations = 130
• External Benchmarking Targets = 134
• Conclusion = 136
• Chapter Four External Benchmarking : Competitive, Industry, and Best-of-Class = 145
• Introduction = 145
• Competitive Benchmarking = 146
• Industry Benchmarking = 147
• Best-in-Class Benchmarking = 148
• Antitrust Considerations = 150
• Quantitative and Qualitative Benchmarks = 153
• Choosing a Benchmark Approach = 157
• Performance Drivers = 159
• Conclusion = 163
• Chapter Five External Benchmarking Process = 165
• Introduction = 165
• The Benchmarking Team = 166
• Choosing Benchmarking Study Participants = 168
• Participation Agreement = 170
• The Strategic Planning Institute Council on Benchmarking and the Benchmarking Code of Conduct = 174
• Benchmarking Implementation Schedule = 177
• Data Collection Procedures = 182
• Questionnaire and Interview Questions Design = 189
• Measurement Systems and Techniques = 198
• Interpreting Benchmarking Study Results = 203
• Analyzing Benchmarking Results = 206
• Identifying Best Practices = 209
• Site Visit Observations and Process Analysis = 214
• Process Comparisons = 215
• Benchmarking Beyond the Study = 219
• Formal Presentations = 231
• Final Reports = 232
• Summary : External Benchmarking Process = 234
• External Benchmarking Study Example : Accounting Function As Part of a Business Cycle = 237
• Revisiting Continuous Improvements = 268
• Conclusion = 269
• Index = 272