Benchmarking

목차 (Table of Contents)

• CONTENTS
• List of figures = ⅶ
• List of tables = ⅸ
• Preface = xi
• Acknowledgements = xiii
• Introduction = xv
• PART 1 Before you start = 1
• 1 What is benchmarking? = 3
• 2 Planning your benchmarking activity = 11
• 3 The analysis stage = 33
• 4 Action and implementation stage = 41
• 5 What are the benefits? = 49
• 6 Ready for the 'off'? = 57
• PART 2 On your way = 65
• 7 Full steam ahead = 67
• 8 Resources for the continuing journey = 77
• 9 The key success factors = 83
• PART 3 Case Study = 89
• 10 The theory in practice : vacancy filling in the Employment Services = 91
• PART 4 Appendices = 143
• Ⅰ Acronyms and abbreviations = 145
• Ⅱ Useful contacts = 147
• Ⅲ Further reading = 153
• Ⅳ Codes of conduct = 157
• Index = 165