관계중심 직원몰입 척도 개발 및 타당화 = Development and Validation of Relationship-Based Employee Engagement Scale

다국어 초록 (Multilingual Abstract)

Employee engagement has gained much attention in that it is highly effective at the organizational and individual levels, but most studies have only looked at the effects of individual variables and overlooked the effects of the Korean organizational context. The purpose of this study is to expand theoretical discussions on employee engagement and support its scientific measurement by developing and validating an employee engagement scale that considers the characteristics of relationship engagement. To achieve this research purpose, the research procedure was conducted in the order of item and scale development, scale evaluation, and measurement invariance evaluation. As a result of the study, a new engagement scale was developed, consisting of 6 sub-factors and 28 items, including relationship cognition, relationship emotion, relationship behavior, job cognition, job emotion, and engagement to job behavior. Next, in the results of the reliability and validity evaluation, the new scale showed an appropriate level of reliability and validity. The new scale developed through this study can be utilized to promote the formation of an efficient engagement management plan in terms of human resource development as well as to accurately quantify the level of employee engagement in various domestic organizations.

국문 초록 (Abstract)

직원몰입(Employee engagement)은 조직과 개인 차원에서 다양한 성과를 창출하는 핵심 변인임에도 그동안 직원몰입에 관한 연구들은 주로 개인 직무 차원에서의 몰입을 중심으로 측정하여 우리나라 조직 맥락에서 직원몰입의 특성을 분석하는 것이 어려웠다. 우리나라 조직의 중요한 특성이 관계성이라는 점을 고려할 때, 조직에서 관계성 측면을 함께 고려한 직원몰입 측정도구의 개발이 요구된다. 이에 본 연구의 목적은 관계적 측면에서 직원몰입의 특성을 반영한 직원몰입 척도를 개발하고 이를 타당화함으로써 직원몰입에 대한 이론적 논의를 확대하고 한국적 맥락에서 타당한 직원몰입 측정을 지원하는 것이다. 이러한 연구목적을 달성하기 위해 문항 및 척도 개발, 척도평가, 측정동일성 평가 순으로 연구절차를 진행하였다. 연구 결과 관계인지몰입, 관계정서몰입, 관계행동몰입, 직무인지몰입, 직무정서몰입, 직무행동몰입 등 총 6개의 요인, 28문항으로 구성된 새로운 몰입 척도를 개발하였다. 신뢰성 및 타당성 평가 결과 관계중심 직원몰입 척도는 적절한 신뢰도 및 타당도 수준을 나타냈다. 본 연구를 통해 개발된 관계중심 직원몰입 척도는 실제 다양한 국내 기업의 직원몰입 수준을 타당하게 측정하는 데 사용 가능할 뿐 아니라 이를 토대로 인적자원개발 측면에서 효과적인 직원몰입 관리 전략 수립을 지원할 수 있을 것이다.

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