ICT 프로젝트 구성원의 개인 직무역량과 역할갈등이 성과에 미치는 영향: 프로젝트 관리자 역량을 조절효과로 = Effect of ICT Project Member’s Personnel Job Competency and Role Conflict on Project Result: Project Manager’s Competency as Regulation Effect

다국어 초록 (Multilingual Abstract)

In the global business atmosphere, companies are delivering various projects and successful completion had become as necessary condition. However, compared to the committed budgets and human resources, results of those projects could not satisfy the requirements enough. In order to enhance the result of the project, particularly the result of ICT project, needs of comprehensive and synthetic response and relevant research are increasing.
In the era of unlimited business competition, in order to create new types of product and service, take competition advantage and satisfy the customer’s requirement, companies are actively promoting ICT projects. In such a situation, to prevent project member’s job turnover due to mental agitation, needs of comprehensive and synthetic response and relevant research are increasing.
In existing project related researches went through, as tool of delivering knowledge and techniques, study of project manager’s competency and personal working competency effect on the project result and under the of complex working atmosphere, research of sharing knowledge with personal competency.
Due to above mentioned issues, this paper researched the importance of competent managers and members and relationship among individual members, personnel job competency and role conflict. In addition, we also researched impacts of competency of manager as regulation effect on project result.
In order to analyze the impact of factors on successful ICT project completion, we carried out survey targeting project-experienced employees and analyzed by statistical method. Relation between ICT project member’s personal competency and role conflict of project team members, cause and effect relation among personal work competency, role conflict and project result. In addition, under the cause and effect relation, reliability of project manager competency’s regulation effect with confirmatory factor analysis and also analyzed by structural equation model.
According to the analysis result, fist, project member’s personnel job competency partially has significant effects on role conflict and project’s personnel job competency gave appreciable effects on the result. The role conflict shows significant result in project result. In addition, in the perspective of project member’s personnel competent and result, project manager’s competency impacts as significant regulation effects but it does not gie noticeable effect to the role conflict.
While the model study of the impact of regulation effect on Project member’s personnel job competency and role conflicts were not commenced enough, this research may provide new opportunity of enhancing company’s competency with comprehensive and synthetic response.
In conclusion, we found that member’s with high work competency could achieve project result under the project manager’s trust and support in ICT project. With project manager’s effective competency he/she may improve working knowledge and facilitate communication and accordingly, project members could relieve the role conflict and give positive result to the project. In addition, while the model study of the impact of regulation effect on Project member’s personnel job competency and role conflicts were not commenced enough, we could found academic meaning that this research had early trial.

국문 초록 (Abstract)

글로벌 경제 환경에서 기업의 프로젝트 수행능력은 기업의 발전뿐만 아니라 생존을 위한 필수 조건이 되고 있으나, 대다수의 ICT 프로젝트에서는 투입된 예산과 인력에 비해 성과를 거두지 못하고 있는 실정으로 최근 ICT 프로젝트의 성과를 높이기 위한 프로젝트 참여 구성원의 개인 직무역량 강화와 역할갈등 해소가 중요한 요소로 부각되면서 이에 대한 연구의 필요성이 증대되고 있다.
이에, 본 논문은 ICT 프로젝트에 참여하는 구성원의 개인 직무역량과 프로젝트 팀 내의 역할갈등 간의 관계, 개인 직무역량 및 역할갈등과 프로젝트 성과 간의 인과적 관계, 이러한 인과적 관계에서 프로젝트 관리자 역량의 조절 효과를 실증분석을 통하여 검증하였다.
연구결과 프로젝트 구성원의 개인 직무역량은 역할갈등과 프로젝트 성과에 유의한 영향을 미치며, 역할갈등 또한 프로젝트 성과에 유의한 영향을 미치는 것으로 나타났다. 그리고 개인 직무역량과 프로젝트 성과 간의 관계에서 관리자의 역할이 조절적 영향을 미치는 것으로 나타났다. 따라서 본 연구를 통하여 ICT 프로젝트 성공의 영향요인과 인과적 관계를 규명함으로써 기업의 경쟁력을 제고할 수 있는 실무적 시사점을 제공하고자 한다.

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