A case study on the implementation of the UK(Scotland) Quality Assurance system

국문 초록 (Abstract)

질 관리와 개선이 고등교육기관의 생존과 국가 경쟁력의 중요한 요소로 부각되면서, 질 관리 방안은 국가 차원뿐만 아니라 국경을 넘어선 관심사로 떠오르고 있다.
많은 나라들이 질 관리 체제를 확립하고 적용하기 위한 노력을 경주해 온 가운데, 이것이 실제 고등교육 기관에서 어떻게 적용되고 있는가에 대해서는 충분한 연구가 이루어지지 못하였다. 따라서 본 연구는 영국의 고등교육 질 관리체제를 대학 차원에 초점을 두고 스코틀랜드를 중심으로 살펴보고자 한다. 스코틀랜드의 질 관리와 개선시스템(Quality Assurance and Enhancement)은 학생의 참여와 질 관리 문화를 강조하는 만큼, 본 연구는 이해관계자 이론에 근거하여 에든버러대학 교육학부를 중심으로 내부 이해관계자들의 인식을 분석함으로써 대학에서 이루어지는 질 관리의 실태를 살피고 더 나은 실천을 위한 방안과 시사점을 도출하고자 하였다.
이해관계자 분석 결과 질 관리와 개선 시스템(QAE)은 학교 내부 이해관계자들의 질 관리에 대한 높은 이해와 관심수준을 보이며 비교적 성공적으로 적용되고 있으나, 현재 활용되고 있는 전략은 여전히 학생과 교직원 일부에서 충분히 기능하지 못하고 있는 것으로 나타났다. 따라서 더 나은 실천을 위해서는 더욱 폭 넓은 정보의 공개와 점진적 평가 과정, 의사소통과 행정적 지원이 요구된다.

다국어 초록 (Multilingual Abstract)

Since quality assurance and enhancement (QAE) raises the fundamental issue of the survival of higher education institutions and national competitiveness, guides on quality assurance (QA) are popular both domestically and worldwide. Despite the focus in many countries on trying to establish and implement QA systems, no clear investigation has been conducted on what actually happens in the institutions. Therefore, the present study examines the quality control system of the UK at an institutional level by focusing on the case of Scotland QAE. As Scottish QAE especially emphasizes student engagement and quality culture, this study investigates the present QAE situation in the institution and current ideas for better future practices by analyzing the perceptions of internal stakeholders' from the University of Edinburgh, School of Education, based on the stakeholder theory and implications for other contexts.
The stakeholder analysis results demonstrate the successful application of QAE with a high level of understanding and stakeholder interest. However, the current strategy is missing certain opportunities for staff
and students. Therefore, further information disclosure, formative evaluation, better communication and administrational supports are required for improved practice.

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