조직문화가 공공봉사동기에 미치는 영향: 세대에 따른 조절효과를 중심으로 = The Influence of Organizational Culture on Public Service Motivation: Focusing on the Moderating Effect of Generation

다국어 초록 (Multilingual Abstract)

This study analyzes the influence of organizational culture on public service motivation and the moderating effect of generation. Recently, as the proportion of MZ generation civil servants has increased, conflicts due to generational differences have arisen. Among them, public service motivation is a basic skill for civil servants, but the awareness level of not only MZ generation but also the entire civil servants is decreasing. Therefore, there is a demand for understanding generational variations in enhancing public service motivation and developing specific strategies. The results of the analysis showed that market culture, adhocracy culture, and hierarchical culture had a positive impact on public service motivation, and there were generational differences. The policy implications of this study are as follows. First, organizational culture influencing public service motivation differs by generation, so organizational culture in the public service should be diversified rather than stuck in one type. Second, Organizations should provide meausres to improve public service motivation such as work systems and norms etc. For example, the relationship between adhocracy culture and public service motivation was significant for Generation MZ, which means that new work systems such as remote work can induce them to actively perform their duties. Third, it is necessary to accept the perception of work and profession, and to establish a fair and appropriate performance system for civil servant’s performance.