전통문화유산 관광시설 웹사이트의 UX/UI 현황에 따른 유니버설디자인 융합 연구 - 서울 주요 4대 궁궐 웹사이트를 중심으로 - = A Study on the Convergence of Universal Design According to the Status of UX/UI on the Websites of Traditional Cultural Heritage Tourism Facilities - Focused on the Four Major Palace Websites in Seoul -

다국어 초록 (Multilingual Abstract)

This study was started to ensure that anyone can equally access and use information on the physical accessibility of traditional cultural heritage tourism facilities in a digital environment. In order for our society to rapidly enter an aging society and consider the increasing number of foreign tourists and residents, social safety awareness and universal tourism issues for the weak continue to be raised. The purpose of this study is to investigate the status of universal design information provided on websites and mobile apps of traditional cultural tourism facilities to suggest ways to improve digital convergence services to enhance the experience of universal users. This paper targeted the websites and mobile apps of Gyeongbokgung Palace, Changdeokgung Palace, Changgyeonggung Palace, and Deoksugung Palace, which are the highest demanded for domestic and foreign tourists. The research method established checklist items based on universal design guidelines provided by the Seoul Metropolitan Government and the Ministry of Culture, Sports and Tourism, and derived problems according to the current status. As a result of the study, visual and text information for the deaf were well established, but services for the blind were insufficient, so it was needed to provide the screen reading services. I've suggested below six, as a way to improve the convergence of universal design on the UX/UI. First, a quick menu for universal users. Second, an accessible routes map for the disabled. Third, icons of service levels for each convenience facility. Fourth, the function for the wheelchairs and strollers rental. Fifth, emergency evacuation routes and evacuation place. Sixth, improvement the multilingual websites.

참고문헌 (Reference)

• 1 여서현, "전통문화유산 관광 시설의 유니버설 디자인 연구 - 조선 시대 왕궁을 중심으로-" (사)한국커뮤니케이션디자인협회 커뮤니케이션디자인학회 76 : 163-174, 2021
• 2 "https://www.visitflanders.com"
• 3 "https://www.royalpalace.go.kr"
• 4 "https://www.deoksugung.go.kr"
• 5 "https://www.cdg.go.kr"
• 6 "https://cgg.cha.go.kr"
• 7 "http://www.lhac.eu"
• 8 "http://www.directenquiries.com"
• 9 Ko, Young Joon, "User-centered Universal Design Method and Case" Adam Books 2011
• 10 Ko, Young Joon, "Universal Design Guide for Cultural Facilities" Ministry of Culture, Sports and Tourism 2013
• 11 The Center for Universal Design, "The Universal Design File"
• 12 ABLAB, "Seoul Universal Design Guidelines Check list"
• 13 Seo, Mi Ra, "Proposal of Web Content Accessibility Guidelines Applying Universal Design Concept" 8 (8): 129-136, 2008
• 14 Yieum Partners, "Cultural Heritage Information Board Universal Design Guidelines"
• 15 Kim, In Soon, "A Study on the Creation of Barrier-Free Spaces in Cultural Heritage Sites" Korea Disabled People's Development Institute 2018
• 16 National Statistical Office, "2019 Senior Citizen Statistics Press Release"
• 17 Ministry of Culture, Sports and Tourism, "2018Survey on the Status of Foreign Tourists"